APAC Digital Clienteling & Service Advisor

PRADA Asia Pacific Ltd; Hong Kong; On-site; HKD 201,000 - 290,000; Full time

Job summary

PRADA Asia Pacific Ltd is seeking a Customer Service professional to support the Digital Clients Services team across Asia Pacific. You will handle multi-channel interactions, build client relationships and drive sales via clienteling, while addressing service and product-related issues.

The role requires strong language skills (English, Mandarin, Cantonese), a customer-first mindset, and the ability to work in shifts including holidays.

Qualifications

• +1 years experience in Customer Service or have any fashion related qualification or experience.
• Proven selling and clienteling skills
• Fluent on both verbal and written skills in English, Mandarin and Cantonese
• Able to work in shifts and weekends/public holidays
• Strong multi-tasking and computer skills with experience in dealing with customers.
• Able to work collaboratively
• Excellent analytical and problem solving skills

Responsibilities

• Supporting customers from various APAC countries with multi-languages via various channels (Telephone, Livechat, Social Network, Email etc.)
• Understands customers’ needs, preserve and resolve any service/product related issues
• Provides assistance for customers during their E-commerce purchase process and aftersales support
• Communicate and liaise with internal parties to provide the most efficient method to solve customers’ issues
• Carry out any additional duties as directed by the management team when necessary
• Execute client outreach initiatives and drive sales through effective clienteling practices

Skills

English

Mandarin

Cantonese

Job description

PRADA Asia Pacific Ltd is seeking a Customer Service professional to support the Digital Clients Services team across Asia Pacific. You will handle multi-channel interactions, build client relationships and drive sales via clienteling, while addressing service and product-related issues.

The role requires strong language skills (English, Mandarin, Cantonese), a customer-first mindset, and the ability to work in shifts including holidays.