AI Agent Architect & Analyst

中國移動; Hong Kong; On-site; HKD 420,000 - 560,000; Full time

Benefits offered by this job

Discretionary Performance bonus

Life insurance

Medical insurance

Birthday gift

Marriage leave

Birthday leave

Job summary

CHINA MOBILE HONG KONG COMPANY LIMITED (CMHK) is seeking a motivated AI Business Analyst to gather requirements from frontline teams, design AI agent workflows, and collaborate with data scientists and engineers to deploy AI solutions. You will monitor performance, build dashboards, and tune prompts to ensure accurate, safe responses aligned with brand guidelines.

The role emphasizes data-driven decision making, stakeholder management, and hands-on work with conversational AI platforms and LLMs,

Qualifications

• Bachelor’s degree in AI/DS/CS/Info Systems or related technical discipline.
• 1–3 years of experience in Business Analysis, AI Product Management, Data Analysis, or Conversational AI development.
• Strong analytical mindset and ability to translate complex problems into technical AI solutions.
• Excellent problem-solving skills, detail-oriented, adaptable to fast-paced tech changes.
• Outstanding communication and stakeholder management to bridge technical and non-technical teams.
• Solid proficiency in SQL and data visualization tools (Tableau, PowerBI).
• Hands-on experience with Conversational AI platforms (Dialogflow, Rasa, Microsoft Copilot Studio) and LLMs.

Responsibilities

• Business Analysis & Workflow Optimization: Gather and analyze business requirements; translate into specs, flows, and logic trees; design prompt chains and RAG workflows.
• Cross-functional Collaboration: Work with Data Scientists, Software Engineers, and Customer Service stakeholders to deploy AI solutions and drive product enhancements.
• Performance Monitoring & Analytics: Manage end-to-end lifecycle of AI agents; use SQL and BI tools to monitor KPIs like intent accuracy, task completion, hallucinations, CSAT.
• Data-Driven Insights: Develop automated dashboards and reports for insights into user behavior and AI agent performance.
• AI Agent Design & Build: Bridge service operations with AI; design, configure, and build AI agents (voicebots, chatbots, LLM-powered assistants).
• AI Model Tuning & Prompt Engineering: Optimize performance via prompt engineering, intent tuning, entity extraction; curate training data and conduct testing.

Skills

Analytical thinking

Problem solving

Communication

Stakeholder management

Python basics

NLP/NLU concepts

Education

Bachelor's degree in AI/DS/CS/Information Systems or related

Tools

SQL

Tableau

PowerBI

Dialogflow

Rasa

Microsoft Copilot Studio

LLMs

Job description

CHINA MOBILE HONG KONG COMPANY LIMITED (CMHK) is seeking a motivated AI Business Analyst to gather requirements from frontline teams, design AI agent workflows, and collaborate with data scientists and engineers to deploy AI solutions. You will monitor performance, build dashboards, and tune prompts to ensure accurate, safe responses aligned with brand guidelines.

The role emphasizes data-driven decision making, stakeholder management, and hands-on work with conversational AI platforms and LLMs,