Agency Strategy, Principal

AIA Hong Kong and Macau; Hong Kong; On-site; HKD 900,000 - 1,300,000; Full time

Job summary

AIA Hong Kong and Macau is seeking a senior strategy and analytics professional to drive agency initiatives through data, analytics, and structured problem solving. You will translate strategic priorities into actionable plans and deliver measurable business impact for customers and communities.

This role requires embedding a customer-first mindset, partnering with internal teams, and owning end-to-end delivery across multiple initiatives to support growth and improved customer outcomes.

Qualifications

• 10-15 years of experience in strategy, consulting, analytics, or financial services.
• Strong data and analytical skillset with ability to translate data into action.

Responsibilities

• Drive the execution of agency strategic initiatives leveraging data, analytics and structured problem solving.
• Support senior stakeholders in translating priorities into actionable initiatives with measurable impact.
• Embed a customer-first mindset across decisions and actions to enhance the customer journey.
• Lead cross-functional collaboration to ensure timely and high-quality delivery of initiatives.
• Manage multiple strategic initiatives simultaneously and contribute to growth and productivity.

Skills

Strategy development

Data analytics

Stakeholder management

Cross-functional collaboration

English/Chinese communication

Project management

Education

Bachelor's degree in Business/Finance/Analytics

Tools

Excel

Power BI

Tableau

Job description

Build a healthier and more sustainable future for everyone.

At AIA, your skills, perspective and ideas can contribute to our Purpose of helping millions of people live Healthier, Longer, Better Lives. Across our diverse markets, you will take on meaningful challenges, collaborate with talented colleagues and help turn ideas into positive outcomes for our customers and communities.

Join us to shape what comes next, grow through new experiences and extend your impact across Asia.

About The Role

Drive the execution of key agency strategic initiatives by leveraging data, analytics, and structured problem solving. Support senior stakeholders in translating strategic priorities into actionable initiatives and delivering measurable business impact.

This role contributes to the delivery of customer outcomes that are reliable, thoughtful, and create meaningful impact for customers and society. The role holder is expected to embed a customer first mindset in all decisions and actions by developing a clear understanding of customer needs, taking end to end ownership to resolve issues, and working collaboratively across teams to continuously enhance the customer journey - both directly and indirectly.

Roles And Responsibilities

• Strategy Execution & Delivery
• Lead execution of key agency strategic initiatives and cross-functional projects
• Translate strategic direction into structured workplans, timelines, and deliverables
• Ensure effective implementation and delivery of initiatives to achieve business outcomes
• Data & Insight Generation
• Leverage data analytics to generate actionable insights to support business decisions and strategic initiatives
• Develop analytical models, dashboards, and visualisations to identify opportunities and trends
• Apply data-driven approaches to support initiative design, prioritisation, and optimisation
• Stakeholder Management
• Partner with internal stakeholders (e.g. Agency Distribution, Product & Proposition, C&M, S&T, Finance, etc) to align on priorities and execution
• Support communication of recommendations, insights, and progress updates to senior stakeholders
• Facilitate cross-functional collaboration to ensure timely and effective delivery
• Project & Initiative Support
• Manage and/or support multiple strategic initiatives simultaneously, ensuring quality and timeliness
• Contribute to the development and refinement of new initiatives to enhance agency growth and productivity
• Support strategic planning cycles and key business transformation efforts

Minimum Job Requirements

• 10-15 years of experience in strategy, consulting, analytics, or financial services
• Strong data and analytical skillset, including experience with:
• Data analysis and interpretation
• Building models, dashboards, or data visualisation (e.g. Excel, Power BI, Tableau or similar)
• Proven ability to translate data into clear, actionable business insights
• Strong structured problem-solving and critical thinking skills
• Experience managing projects and working across multiple stakeholders
• Strong communication skills in English and Chinese (written and verbal)
• Self-driven, proactive, and comfortable operating in a fast-paced environment
• Insurance / financial services experience preferred
• The incumbent is required to obtain relevant license if the job involves in regulated activities.

Build a career with us as we help our customers and the community live Healthier, Longer, Better Lives.

You must provide all requested information, including Personal Data, to be considered for this career opportunity. Failure to provide such information may influence the processing and outcome of your application. You are responsible for ensuring that the information you submit is accurate and up-to-date.