Administrative Officer (Resident Counselor)

The Hong Kong University of Science and Technology (Guangzhou); Hong Kong; On-site; HKD 38,000 - 60,000; Full time

Benefits offered by this job

Housing on campus

Job summary

The Hong Kong University of Science and Technology (Guangzhou) 的 Lumina College 正在招聘驻校行政官（居民辅导员）。该职位将为院生提供全面的人文关怀、心理辅导、风险筛查和转介，参与危机干预和事后支持，促进学生的心理健康与学业成长。

任职者需具备硕士及以上学历（心理/辅导/教育等领域优先）、中英文流利、具备危机干预与个案管理经验，并能在校园内长期驻留、轮值晚间/周末，参与心理健康教育与朋辈支持网络建设。

Qualifications

• 具备心理辅导或学生事务相关工作经验，能在高等教育环境中提供专业支持。
• 熟悉心理健康危机干预、风险评估及转介流程，具备保密与伦理意识。
• 具备良好中英文沟通能力并能跨文化协作。
• 熟练使用办公软件，具备数据记录与项目评估能力。
• 愿意在校园内住校并承担灵活值班。

Responsibilities

• 为院生提供全人关怀与辅导，定期一对一会谈并建立信任关系。
• 进行心理筛查、分级评估及转介，确保持续照护。
• 担任危机事件第一响应人，参与晚间/周末值班。
• 维护学生关怀档案，协调持续跟进与跨部门协作。
• 设计并开展心理健康教育与预防项目，提升校园心理素养。
• 培训并指导朋辈支持网络，提供专业咨询路径。
• 遵守职业伦理与保密要求，参与案例会议与反馈。
• 完成职业发展培训与认证，指导初级同事与执行额外任务。

Skills

Active listening

Empathy

Crisis intervention

Case management

Communication skills

Bilingual EN/CHN

Data literacy

Office software

Education

硕士及以上学历（辅导、心理、社工、教育等相关领域优先）

Tools

Student information systems

Job description

工作职责

Job Title: Administrative Officer (Resident Counselor)Department: Lumina College, HKUST(GZ)Job Posting DetailsFormally established in June 2022, the Hong Kong University of Science and Technology (Guangzhou)(HKUST(GZ)) is a cooperatively-run university between the Chinese mainland and the Hong Kong Special Administrative Region. HKUST(GZ) has obtained approval from the Ministry of Education (MoE) and become the first legally-independent educational institution co-established by the Mainland and Hong Kong since the announcement and implementation of the “Outline Development Plan for the Guangdong-Hong Kong-Macao Greater Bay Area” and the “Overall Plan for Deepening Globally Oriented Comprehensive Co‑operation amongst Guangdong, Hong Kong and Macao in Nansha of Guangzhou”. With a spirit of pioneering innovation, HKUST(GZ) charts new territories in cross‑disciplinary education and explores new frontiers in pedagogies, aiming to serve as a role model of the mainland‑Hong Kong integrated educational development and become a world‑famous high‑level university, endeavoring to nurture future‑oriented, high‑level and innovative talents.In response to the increasingly complex challenges faced by the rapidly changing world, HKUST(GZ) adopts a brand‑new and cross‑disciplinary academic structure featuring “Hub” and “Thrust” to substitute the conventional one characterized by “school” and “department”, facilitating cross‑disciplinary integration while vigorously developing emerging and frontier disciplines. This is a groundbreaking move in the higher education community across the globe.Residential Colleges (RCs) at HKUST(GZ) are integral to this enriching learning environment; equally important, RCs provide a personable, supportive setting for student growth. In such a vibrant living‑learning community, students from diverse backgrounds and professional aspirations are encouraged to form a unique, life‑long network with each other. Throughout their university journey, students in RCs receive support from a dedicated team of RC Masters, staff, academic advisors, resident counselors, tutors, and peers.Duties1. Pastoral Care & Well‑being Support(1) Provide holistic pastoral care and supportive counseling to assigned student groups; maintain visibility and accessibility through regular/irregular one‑on‑one check‑ins, developmental conversations, and informal daily interactions;(2) Offer developmental advising on personal growth, adjustment, relationships, and life challenges, fostering residents’ resilience and self‑awareness;(3) Build trusting, supportive relationships with residents through daily presence and engagement, serving as an approachable first line of well‑being support;(4) Conduct regular well‑being check‑ins with students of concern and monitor their adjustment and progress.2. Psychological Screening, Triage & Referral(1) Conduct preliminary psychosocial and risk screening for residents presenting with emotional or behavioral concerns;(2) Triage cases by severity and urgency, and develop basic safety plans for students at elevated risk;(3) Make timely referrals, with accompaniment when needed, to the University’s professional counseling, health, or community services;(4) Follow up on referred cases to confirm engagement and continuity of care, maintaining coordination with service providers.3. Crisis Response & Post‑Incident Support(1) Serve as the College's first responder for well‑being crises, including self‑harm and suicide risk and acute emotional or psychological episodes;(2) Participate in an on‑call duty rotation covering evenings, weekends, and public holidays, and respond promptly to emergencies in the residential area;(3) Provide immediate stabilization, risk assessment, and safety planning in crisis situations, escalating to professional and emergency services as required;(4) Conduct post‑incident debriefing and postvention support for affected students and staff, and arrange follow‑up care.4. Case Management & Student Records(1) Maintain accurate and confidential student care and counseling records in accordance with professional and institutional standards;(2) Coordinate ongoing case management, early‑warning monitoring, and follow-up for students of concern;(3) Liaise with the University’s care and student‑concern network to ensure coordinated, holistic support.5. Mental Health Education & Preventive Programming(1) Design and deliver mental‑health literacy and preventive programs on psychological capital (PsyCap), stress management, and help‑seeking;(2) Plan targeted outreach and programming timed to high‑risk periods, such as orientation and examination weeks;(3) Develop well‑being resources and awareness initiatives to cultivate a supportive and positive culture across the College..6. Peer Support Network & Staff Consultation(1) Train and coach student leaders, and peer supporters in recognizing signs of distress and providing mental‑health first response;(2) Provide consultation on referral pathways and appropriate boundaries for the peer and student‑leader support layer;(3) Support the development and supervision of the College's peer support network.7. Professional Collaboration & Role Boundaries(1) Uphold professional ethics and boundaries, managing dual roles and confidentiality within institutional reporting obligations;(2) Advise college management on students of concern and participate in case conferences as appropriate;8. Professional Development & Other Duties(1) Engage in regular case consultation and professional supervision to maintain quality of practice;(2) Complete required training and certifications, including mental health first aid, suicide‑prevention gatekeeper training, and first aid/CPR;(3) Mentor entry‑level colleagues as assigned, and undertake other duties assigned by college management in a timely manner.主要职责一、人文关怀与身心健康支持1. 为所负责的院生提供全面的人文关怀与支持性辅导，通过定期/不定期一对一面谈、发展性对话及日常非正式互动保持可见度与可及性；2. 就个人成长、环境适应、人际关系及生活挑战提供发展性指导，培养院生的心理韧性与自我觉察；3. 通过日常在场与互动，与院生建立互信且具支持性的关系，成为院生可亲近的身心健康第一支持者；4. 对重点关注的院生开展定期关怀跟进，持续了解其适应状况与进展。二、心理筛查、评估与转介1. 对出现情绪或行为困扰的院生开展初步评估与风险筛查；2. 按严重程度与紧急性对个案进行分级处理，为高风险院生制定基本安全计划；3. 及时将个案转介（必要时陪同）至学校专业心理咨询、医疗或社区服务资源；4. 跟进转介个案的服务接受情况，与服务提供方保持协调，确保照护的连续性。三、危机响应与善后支持1. 担任书院身心健康危机（含自伤及自杀风险、急性情绪或心理发作）的第一响应人；2. 参与晚间、周末及节假日的值班轮值，及时响应住宿区域内的突发事件；3. 在危机情境中提供即时稳定化处理、风险评估与安全规划，必要时转介至专业机构及紧急服务；4. 为受事件影响的师生开展事后疏导与善后支持，并安排后续关怀。四、个案管理与学生档案1. 依照相关法律、学校规范以及行业标准，建立并维护准确、保密的学生关怀与辅导档案；2. 统筹协调重点关注院生的个案管理、预警监测与持续跟进；3. 与学校学生关怀网络保持联络，确保协调一致的整体性支持。五、心理健康教育与预防性项目1. 设计并实施心理健康素养与预防性项目，涵盖心理资本、压力管理及积极求助等主题；2. 针对开学适应期、考试周等高风险时段开展有针对性的活动；3. 开发身心健康资源与宣传活动，在书院内营造相互关爱、积极向上的文化氛围。六、朋辈支持网络与团队咨询1. 培训并指导学生骨干及朋辈支持者识别心理困扰信号并提供初步应对；2. 就转介路径与适当角色边界为朋辈及学生骨干支持队伍提供咨询；3. 支持书院朋辈支持网络的建设与督导。七、专业协作与角色边界1. 恪守专业伦理与边界，在学校报告义务框架内妥善处理不同角色的保密要求；2. 就重点关注学生向书院管理层提供专业建议，并视情况参与个案会商；八、专业发展与其他事务1. 定期参与个案研讨与专业督导，持续提升服务质量；2. 完成规定的培训与认证，包括心理健康急救、自杀预防守门人培训及急救/心肺复苏等；3. 根据安排指导初级同事，并及时完成书院领导交办的其他工作。

任职要求

Qualification Requirements1. Educational Philosophy & AlignmentDemonstrate alignment with HKUST(GZ)'s ABC LIVE educational goals and the Residential College's commitment to holistic student development. Demonstrate genuine empathy and a student-centered mindset, with a strong sense of responsibility and commitment to student well‑being.2. Educational BackgroundHold a Master's degree or above from an accredited institution; degrees in counseling, psychology, social work, education, or other mental‑health‑related fields are preferred. Recognized counseling credentials or registration, or equivalent systematic professional training (e.g., CPS register or equivalent), are preferred.3. Work Experience(1) At least one year of relevant experience in student affairs, counseling, or mental‑health support at higher education institutions; (2) Experience in residential colleges or living‑learning communities is preferred; (3) Experience in crisis intervention and case management is preferred; (4) Experience in training peer supporters or student leaders is preferred; (5) Candidates with an international perspective, strong cross‑cultural communication skills, and experience living, studying, or working abroad are preferred; (6) Exceptional early‑career candidates (including recent graduates) with demonstrated potential in counseling or student support may be considered with flexible experience requirements.4. Core Competencies(1) Active listening and genuine empathy in engaging students from diverse backgrounds;(2) Sound counseling and helping skills with clear professional boundaries;(3) Crisis assessment capability and calm, sound decision‑making under pressure;(4) Strong communication, facilitation, and conflict‑mediation skills;(5) Effective time management and the ability to handle multiple tasks;(6) Organizational and program‑planning skills for well‑being initiatives;(7) High professional ethics and confidentiality awareness, capable of properly handling students' private information and counseling records; strong learning ability.5. Office Skills & Data LiteracyProficient in commonly used office software and case‑record/student information systems, with data and assessment literacy to support monitoring, reporting, and program evaluation.6. Language ProficiencyStrong written and verbal communication skills in both Chinese and English, able to work effectively in an English working environment.7. Other RequirementsAble to reside on campus and undertake flexible evening, weekend, and public‑holiday duty as requested; willing to complete required certifications (mental health first aid, suicide‑prevention gatekeeper training, first aid/CPR) within the first year of appointment if not already held; appointment is subject to a satisfactory background check.1. 教育理念认同港科大（广州）ABC LIVE 育人目标及书院全人发展教育理念，富有同理心，坚持以学生为中心，具有高度的责任感，致力于院生的身心健康与成长发展；2. 教育背景具有硕士研究生及以上学历，心理咨询、心理学、社会工作、教育学或心理健康相关专业者优先；持有认可的咨询专业资质或注册、或接受过同等系统化专业训练（如中国心理学会临床心理学注册系统或同等资质）者优先。3. 工作经验(1) 具有1年及以上高等院校学生事务、心理辅导或心理健康支持相关工作经验；(2) 具有书院或生活学习社区工作经验者优先；(4) 具有危机干预与个案管理经验者优先；(5) 具备国际视野，具有良好的跨文化沟通能力，有境外生活、学习或工作经验者优先;(6) 综合素质优异的候选人（含应届毕业生），在心理辅导或学生支持方面展现出潜力者，可酌情放宽任职工作年限要求。4. 综合能力(1) 善于倾听并富有真诚的同理心，能与多元背景的学生建立良好关系;(2) 具备扎实的辅导与助人技巧，并保持清晰的专业边界；(3) 具备危机评估能力，能在压力下保持冷静并作出稳妥决策；(4) 具备出色的沟通、协调与冲突调解能力；(5) 具备良好的时间管理能力，能高效处理多项任务；(6) 具备身心健康项目的组织与策划能力；(7) 恪守职业道德与保密规范，能妥善处理学生隐私信息及辅导档案，学习能力强。5. 办公技能熟练使用日常办公软件及个案记录/学生信息系统，具备数据与评估素养，能支持监测、汇报与项目评估工作。6. 语言能力中英文书面及口头表达能力强，能适应全英文工作环境。7. 其他要求根据工作需要可接受住校，并承担晚间、周末及节假日的灵活值班；如尚未持有相关认证，愿意在入职第一年内完成规定培训（心理健康急救、自杀预防守门人培训、急救/心肺复苏）；聘任须通过背景审查。This is a Mainland appointment, and the appointee will be offered a contract by HKUST(GZ) entity in accordance with the Mainland labor laws and regulations.

HKUST (GZ) is an equal opportunities employer and is committed to our core values of inclusiveness, diversity, and respect.