Accenture Song - Digital Product Delivery Manager

Accenture Company Limited; Hong Kong; On-site; HKD 700,000 - 1,100,000; Full time

Job summary

Accenture Song is seeking a Digital Product Delivery Manager to lead end-to-end delivery of digital products and platforms. You will work with cross-functional teams, clients, and vendors to ensure on-spec, on-time, and on-budget outcomes, while leveraging Agile and traditional delivery methods.

The role focuses on driving measurable business outcomes, building high-performing teams, and delivering value through client-centric digital experiences across industries.

Qualifications

• 5+ years delivering website, mobile, platform products.
• Experience with full-stack digital products and modern platforms.
• Proven ability to work with cross-functional teams, agencies, vendors.
• Strong knowledge of Agile and hybrid delivery models.

Responsibilities

• Lead end-to-end delivery of digital initiatives from strategy to execution.
• Coordinate cross-functional client teams, agencies, and vendors.
• Plan projects, allocate resources, monitor forecasts.
• Identify milestones, dependencies, risks; develop mitigations.
• Manage scope, budgets, and finances with change-management.
• Track financial metrics and interventions to meet deal economics.
• Maintain quality standards and manage escalations.
• Mentor and coach team members to drive improvement.

Skills

Agile delivery

Cross-functional teams

Stakeholder management

Project governance

Tools

Scrum

Job description

Accenture Song - Digital Product Delivery Manager

We are seeking a passionate and results-driven Product Delivery Manager to join our Customer Tech & Delivery team within Accenture Song. In this role, you will lead the delivery of innovative digital products and platforms that drive meaningful outcomes for our clients. As a key player in shaping the future of digital experiences, you will collaborate with cross-functional teams to solve complex business and technology challenges across industries such as Insurance, Banking, Wealth Management, Retail, Consumer Goods, and Travel.

You thrive in a fast-paced, client-focused environment and have a proven track record of delivering large-scale digital initiatives. You are eager to leverage cutting-edge technologies like AI, GenAI, and modern digital platforms. Naturally collaborative, you excel as a relationship builder and trusted advisor, moving fluidly across business, technology, and delivery domains. You are passionate about building high-performing teams, driving measurable outcomes, and enabling businesses to grow through sustained customer relevance. Your work will embody a seamless blend of creativity, innovation, and technology, creating impactful solutions that inspire and deliver value.

As a Product Delivery Manager, you will lead the end-to-end delivery of digital products and platforms, ensuring alignment with client goals and business KPIs. You will work collaboratively with cross-functional teams to manage scope, budgets, resources, and timelines while maintaining the highest standards of quality and delivery excellence. This role requires expertise in both agile and traditional delivery methods, a proactive problem-solving mindset, and a passion for creating measurable business outcomes. You will deliver on engagements in the following areas:

Delivery Execution

Lead the end-to-end delivery of digital initiatives, from strategy to execution, ensuring on-spec, on-time, and on-budget outcomes.

Collaborate with cross-functional client teams, agencies, and third-party vendors to support digital initiatives and technical delivery.

Coordinate project planning, resource allocation, forecast monitoring, and team utilization across multiple workstreams from kickoff to delivery.

Identify key project milestones, dependencies, and risks, and develop mitigation strategies to ensure successful delivery.

Manage contract details, scope, and finances, ensuring achievable outcomes through robust change-management practices.

Track financial metrics, highlight variances, and implement interventions to meet Original Deal Economics (ODE).

Maintain systematic quality standards, flag critical delivery issues, and manage escalations with recovery plans.

Provide solutions for forecasting, prioritization, and team capacity challenges to meet client milestones and deadlines.

Secure, onboard, and develop talent to fill skill gaps, foster a positive team culture, and achieve delivery outcomes.

Client Engagement

Foster trusted relationships with clients, ensuring proactive communication and alignment with delivery expectations.

Understand client business challenges, define KPIs, and deliver measurable outcomes using domain expertise.

Serve as the primary escalation point for client queries and issues, guiding teams to address challenges effectively.

Design, update, and communicate detailed status reports to clients and stakeholders while managing deployment calendars.

Leverage successful delivery outcomes to identify and pursue additional client opportunities.

Utilize Agile methodologies, including Scrum, Lean, and Kanban, to optimize workflows and enhance project management processes.

Share best practices, mentor peers, and contribute to thought leadership within the delivery community.

Mentor and coach team members while driving continuous improvement and innovation across delivery teams.

Evangelize new delivery methods, tools, and technologies to drive greater value, productivity, and efficiency.

Qualifications

Experience, Attributes and Qualifications:

5+ years of website, mobile, platform and/or the product development life cycle

Proven expertise delivering modern digital products using full-stack services and modern digital platforms

Proven track record working with cross-functional teams, agencies, and vendors to deliver digital initiatives and technical solutions.

Strong knowledge of Agile and hybrid delivery models, including scaled Agile frameworks

Demonstrated ability to identify key project milestones, dependencies, and mitigation strategies in collaboration with internal and external stakeholders.

Experience leading delivery teams in consulting or professional services, with a focus on Insurance, Banking, Wealth Management, Retail, Consumer Goods, or Travel industries.

Preferred Qualifications:

You’ve implemented Commerce platforms, Experience platforms, CRM, CDP, Loyalty programs, MarTech solutions, and/or Sales Transformation initiatives.

You’ve led or supported transformation programs, enterprise product/platform modernization, or cloud migrations

You’ve worked on AI, GenAI, ML initiatives or other emerging technologies, or developed personalized digital experiences

You bring experience managing nearshore/offshore delivery models or working in globally distributed environments

You have strong client relationship development and client management skills

You’re passionate about developing talent, building culture, and driving continuous improvement across teams

#LI-GM

Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services - creating tangible value at speed and scale. We are a talent and innovation-led company serving clients in more than 120 countries. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities.