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Job summary
A renowned bubble tea brand is seeking a dedicated Manager to oversee store operations in Guildford. The ideal candidate will have experience in customer service and sales, leading a motivated team, and ensuring compliance with health and safety standards. This role offers amazing career progression opportunities, staff discounts, and a supportive work environment focused on employee growth.
Benefits
Qualifications
- Experience in a managerial/supervisor role in a sales-focused environment.
- Ability to work flexible hours, including evenings and weekends.
- Energetic personality with positive thinking.
Responsibilities
- Manage all aspects of the store operations.
- Lead by example with a strong work ethic.
- Ensure compliance with regulatory policies and cleanliness.
Skills
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BUBBLE CITEA is a locally renowned bubble tea brand. We aim to keep our core value of high-quality drinks, outstanding customer service, cleanliness and hygiene. We are looking for those who love customer service to join our bubble tea family and deliver excellent customer experiences to ensure high level of customer satisfaction. Lastly, creating a family environment within the workplace is one of our key values, so our customers and employees are extremely valuable to us. To show how much we value our employees, we focus and invest on your career development and promotion. So, if you are looking for a career and not just a job, you are in the right place!
OUR MISSION
Continuously innovate, improve our services and products to create the most memorable and happy experience for our precious customers
WE ARE LOOKING FOR
YOU WILL
- Be in charge and responsible of all aspects of the store
- Set a positive tone and strong work ethic, leading by example
- Ensure that the company's regulatory policies and daily guidelines of the store including food safety and sanitation regulations are strictly followed
- Supervise and oversee the sales performances of the store
- Keep the store clean and presentable
- Ensures the proper shift assignment for your team members
- Ensure standards for quality, customer service and health and safety are met
- Protect employees and customers by providing a safe and clean store environment
- Maintain store part-time staff by recruiting, selecting, orienting and training
- Maintain the stability and reputation of the store
- Develop a passionate working environment and help our bubble baristas to constantly grow and improve
- Build, develop and maintain a high performing team
- Respond to customer complaints and comments
- Train and educate your team on making drink process and policies
- Manage and create content for the tiktok
- Complete the reasonable tasks that assigned by the company
YOU ARE
- Experienced in managerial/supervisor role in driving a high sales-focused culture in fast-paced food/beverage industry
- Be able to work flexible hours, including evenings, weekends or holidays
- Legally eligible to work in the UK
- An energetic person with positive thinking, with a 'can do’ attitude
- Maintain regular and consistent attendance and punctuality
- Willing to learn new skills and share your knowledge with our customers & the team
WE WILL
- Amazing opportunities for career progression
- Treat you a free bubble tea drink on breaks during the shift
- Offer you staff discount scheme on our lovely bubble tea drinks
- Provide you with great training to ensure you fit into the team as quickly as possible
- Strive to provide numerous opportunities to help your grow while being a part of BUBBLE CITEA
* The salary benchmark is based on the target salaries of market leaders in their relevant sectors. It is intended to serve as a guide to help Premium Members assess open positions and to help in salary negotiations. The salary benchmark is not provided directly by the company, which could be significantly higher or lower.