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Location: UK - Hatfield | Job-ID: 210504 | Contract type: Standard | Business Unit: IT Consulting

Life on the team

Our ServiceNow Operations team are looking for a Technical Consultant to configure and support IT Service Management systems.

The IT service management system employed is a critical 24/7 system and used both internally within CC as well as Customers and Third parties around the world. It delivers a set of tools which are under-pinned by ITIL principles that enable us to deliver, measure, manage and improve the IT infrastructure support services to our customers.

While delivering a system rich in functionality, it is imperative that we can implement such tools to our customers in a standard and repeatable basis at the required level of quality.

What you’ll do

1. Perform a complex range of development activities to meet business requirements
2. Deliver new or enhance existing functionality through either configuration or development
3. Work on modules such as CSM, FSM, HR Servicedesk and more
4. Work as part of a team to deliver functionality as requested by the business, in line with company processes to ensure demands are met
5. Engage with Operate team and other GIS teams to analyse, document, and report on work completed to ensure compliance with Company Procedures
6. Adapt quickly to dynamic team environments
7. Provide specialist guidance and advice to less experienced colleagues
8. Act as a role model for colleagues with regards to technical and behavioural competencies
9. Act in accordance with Computacenter Information Security Policies and report any potential or actual Security events or other Security risks to the organisation

What you’ll bring

1. Strong understanding of ServiceNow best practices
2. Minimum 3 years of proven experience as a ServiceNow developer or consultant on medium to large scale ServiceNow Platforms with excellent communication skills
3. Extensive experience in IT Service Management (ITSM)
4. Experience with Field Service Management (FSM), Security incident Module (SIM) and HR Service Management (HRSD) is desirable
5. Experience of working in a SaaS environment
6. Ability to effectively communicate with all levels of the organization
7. Be highly organized, meticulous, structured and methodical in delivery
8. Ability to work using Agile methodologies
9. Take full ownership of technical and business issues

Additional information

Location: Hatfield, 2/3 days per week hybrid working
Hours: Full-time
Role Type: Permanent

About us

With over 20,000 employees across the globe, we work at the heart of digitisation, advising organisations on IT strategy, implementing the most appropriate technology, and helping our customers to source, transform and manage their technology infrastructure in over 70 countries. We deliver digital technology to some of the world’s greatest organisations, driving digital transformation, enabling people and their business.