Zero-Carbon Living Customer Advisor | Hybrid & Progression

OVO Group; Bristol; Hybrid; GBP 25,950 - 26,770; Full time

Benefits offered by this job

34 days holiday

Healthcare

Private medical insurance

Gym membership

Cycle to work

Job summary

OVO Group in Bristol is seeking a Customer Service Advisor (Zero Carbon Living) to deliver outstanding service across the customer lifecycle. This telephony-based role handles inbound calls and emails, with a base salary of £25,950 rising to £26,770 after typically 9–12 months.

The role is hub-based (Bristol or Glasgow) with the flexibility to work from home. Training requires 2 days per week in the Bristol hub, then 2 days per month in squad.

Qualifications

• Good communication and customer-facing skills.
• Ability to work well in a team and think creatively.

Responsibilities

• Engage with customers by phone and email, providing clear, helpful responses.
• Take ownership to resolve queries at first contact.
• Coach teammates and share knowledge to improve squad performance.
• Own daily plans and contribute to squad meetings and decisions.
• Identify continuous improvement opportunities in processes and customer experience.

Skills

Communication

Team spirit

Creative thinking

Job description

OVO Group in Bristol is seeking a Customer Service Advisor (Zero Carbon Living) to deliver outstanding service across the customer lifecycle. This telephony-based role handles inbound calls and emails, with a base salary of £25,950 rising to £26,770 after typically 9–12 months.

The role is hub-based (Bristol or Glasgow) with the flexibility to work from home. Training requires 2 days per week in the Bristol hub, then 2 days per month in squad.