ZCR Team Leader

AXA UK; Swindon; Hybrid; GBP 35,000 - 50,000; Full time

Job summary

A leading insurance company is seeking a Team Leader to join their evolving Operations Function in Swindon. The successful candidate will lead a customer-focused team, ensuring quality outcomes and managing stakeholder expectations. With flexible working arrangements and strong commitment to employee wellbeing, this is an excellent opportunity to develop management skills in a dynamic environment.

Benefits

12% defined non-contributory pension scheme

Annual company bonus

Private medical insurance

Option to buy up to an additional 20 days or sell some holiday

Qualifications

• Experience of managing a team in an operational environment preferred but not essential.
• Ability to manage conflicting priorities in a fast-moving environment.
• Excellent problem solving, decision making, and judgement skills.

Responsibilities

• Delivering against key business, team, and individual KPIs.
• Ensuring robust governance across the team.
• Working closely with other operational team leaders.

Skills

Team management

Customer focus

Problem solving

Continuous improvement

Attention to detail

Education

GR1 & CF1 or equivalent technical knowledge

Job description

Working Hours: This role is available on a part-time, job-share or full-time basis

Location: Swindon (Hybrid working)

Closing date: 1st July 2025

The opportunity:

Are you looking for an exciting opportunity to develop your management skills in a dynamic, customer facing area within Zurich?

Due to the growth of our Corporate Risk Business we are looking to recruit an additional Team Leader within our Operations Function. The successful candidate will lead a highly customer focused operational team. You will be expected to manage the team to ensure we deliver quality outcomes alongside challenging service levels, including managing seasonal workload peaks, whilst also developing strong business relationships and managing stakeholder expectations.

Many of our employees work flexibly in a variety of different ways, including part-time, flexible hours, job share, an element of working from home or compressed hours. This is because we want the best people for our roles, and we recognise that sometimes those people aren’t available full-time. Please talk to us at interview about the flexibility you may need.

What will you be doing?

• Deliveringagainst key business, team and individual KPIs
• Ensuring robust governance is in place and maintained across the team, so that the team operates and remains compliant at all times
• Maintaining a constant awareness of work volumes, trends and activities to enable responsive capacity and resource management activity
• Undertaking all aspects of performance management including talent and succession planning, as well as celebrating success
• Working closely with the other operational team leaders to ensure a successful claims function
• Working closely with the Training Academy and Technical Support Teams to inspire, support and develop members of the team to enable them to achieve their full potential
• Supporting and encouraging innovation which improves customer outcomes
• Producingaccurate and timely reporting as required

Who are we looking for?

• Experience of managing a team (Group Risk or an operational environment preferable but not essential)
• Able to manage conflicting priorities and cope with a fast-moving environment with varying workloads and pressures
• Passionate about customers and driving through Continuous Improvement
• Professional, actively demonstrating role model behaviour
• Ability to listen and influence effectively, which may also necessitate some difficult conversations
• Ability to communicate in a timely and effective manner with the team, engaging sensitivity when necessary
• Excellent problem solving, decision making and judgement skills
• Excellent attention to detail, with strong focus on quality and root cause analysis
• GR1 & CF1 or equivalent technical knowledge within Group Risk environment preferable (or be willing to study)

What will you get in return?

Everyone’s different. That’s why at Zurich, we offer a wide range of employee benefits so our people can choose what fits them and their life. Our benefits provide real flexibility so our people can make considered choices and tailor their benefits throughout the year. Our benefits include 12% defined non-contributory pension scheme, annual company bonus, private medical insurance and the option to buy up to an additional 20 days or sell some of your holiday.

Follow the link for more information about our benefits -Employee benefits | Working at Zurich Insurance UK

Who we are:

At Zurich we aspire to be one of the most responsible and impactful businesses in the world and the best global insurer. Together we’re creating a brighter future for our customers, our people, and our planet. With over 55,000 employees in more than 170 countries, you’ll feel the support of being part of a strong and stable company who are a long-standing player in the insurance industry.

We’ve made a promise to each other and every employee; to focus on sustainable impact, to care about each other’s wellbeing, to use our diverse expertise to be curious and optimistic and to develop the skills needed for our future.

If you're interested in working in a dynamic and challenging environment for a company that recognises and rewards your creativity, initiatives, and contributions - then Zurich could be just the place for you. Be part of something great.

Our Culture:

At Zurich, our sense of community is strong and we’re particularly passionate about diversity and inclusion, which we’ve won numerous awards for. We want our people to bring the whole of themselves to work and ensure everybody is made to feel welcome, regardless of their background, beliefs, or culture. We want our employees to reflect the diversity of our customers, and so are committed to treating all of our applicants fairly and with respect, irrespective of their actual or assumed background, disability, or any other protected characteristic.

We’ve an environment that places a real importance on our people’s wellbeing from a physical, mental, social, and financial perspective. We work with our wellbeing partners and industry experts to provide the best advice and access to a wealth of lifestyle support. We’re also committed to continuous improvement, and we offer access to a comprehensive range of training and development opportunities.

We’re passionate about supporting employees to help others by getting involved in volunteering, charitable and community activity. Our charitable arm, Zurich Community Trust, is one of the longest-established corporate trusts in the UK. In that time, we’ve awarded grants and volunteered time to deserving causes in the UK valued at over £90 million.

So make a difference. Be challenged. Be inspired. Be supported, Love what you do. Work for us.#LI-hybrid