YouTube Partner Operations Manager (Multiple Languages)

Google LLC; Greater London; On-site; GBP 90,000 - 130,000; Full time

Job summary

Google LLC in London is seeking a YouTube Partner Operations Manager to lead high-touch support for YouTube partners across EMEA. You will troubleshoot complex issues, engage with executive stakeholders, and advocate for partner needs to cross-functional teams to improve tools and processes.

You will become a product expert, drive operational efficiency, monitor partner health, and help scale initiatives while collaborating with Product and Engineering to resolve bugs and reduce case volumes.

Qualifications

• Bachelor's degree in a technical or business field, or equivalent experience.
• 2 years of experience in technical customer support or client services.
• 2 years of experience in managing projects or programs with external stakeholders.
• Ability to communicate in English, Arabic, French and Spanish fluently.

Responsibilities

• Deliver high-touch operational support via email and troubleshoot complex issues for partners.
• Partner with internal teams to share actionable insights and accelerate partner growth.
• Drive scalability by removing bottlenecks and improving processes.
• Analyze metrics to assess partner health and guide strategic decisions.
• Develop product expertise and collaborate with Product/Engineering to resolve bugs and reduce cases.

Job description

YouTube Partner Operations Manager (Multiple Languages)

Share YouTube Partner Operations Manager (Multiple Languages)

corporate_fare YouTube place London, UK

• Bachelor's degree in a technical or business field, a related discipline, or equivalent practical experience.
  
• 2 years of experience in technical customer support or client services, including troubleshooting and resolving technical customer and product issues.
  
• 2 years of experience in managing projects or programs, engaging with external executive stakeholders.
  
• Ability to communicate in English, Arabic, French and Spanish fluently to support client relationship management in this region.
  

Preferred qualifications:

• Proven track record of navigating ambiguity and managing engaged, time-sensitive priorities with minimal guidance.
• Strong ability to troubleshoot technical issues and articulate complex topics clearly to stakeholders.
• Demonstrated ability to synthesize technical data, diagnose root causes, and recommend impactful product and process improvements.
• Demonstrated history of proactive problem-solving, driving innovation, and scaling operational initiatives.
• Exceptional project management skills paired with high attention to detail and independent execution.
• Strong aptitude for rapidly understanding complex digital products, system logic, and underlying architectures.

About the job

The Creator Success Operations team is dedicated to delivering an exceptional experience for YouTube's valued partners and creators. Comprising Partner Operations and High Touch Support, the team consistently prioritizes partner and creator needs. Whether resolving complex issues, providing comprehensive platform education, or facilitating channel growth, we advocate a Creator-centric approach.

As a Partner Operations Manager, you will provide YouTube support to major partners in EMEA (e.g., Music Labels, Media Companies, independent creators, etc). You will become a YouTube product expert, solve the day-to-day issues of our partners, troubleshoot technical problems, and identify common trends that our partners face. You will also be responsible for advocating on behalf of our partners to cross-functional teams to drive product solutions, development of tools and process improvements that enhance internal operations, and improvements to the partner experience on YouTube. You will work closely with other partner-facing teams to provide value-add services to help increase partner happiness and growth. You will also have the opportunity to specialize in high-impact product areas (e.g., Content ID, Creator Shopping, Music) as a Subject Matter Expert, collaborating with technical product areas to drive long-term product health and supportability.

At YouTube, we believe that everyone deserves to have a voice, and that the world is a better place when we listen, share, and build community through our stories. We work together to give everyone the power to share their story, explore what they love, and connect with one another in the process. Working at the intersection of cutting-edge technology and boundless creativity, we move at the speed of culture with a shared goal to show people the world. We explore new ideas, solve real problems, and have fun — and we do it all together.

Responsibilities

• Deliver high-touch operational support via email, troubleshooting complex technical issues to help YouTube partners optimize platform performance.
• Partner with internal teams, Partner Managers, and Partner Engineers to conduct account deep-dives, share actionable insights, and accelerate partner growth.
• Drive operational scalability by conducting root causes analyses, eliminating workflow bottlenecks, and improving team-wide process efficiency.
• Analyze quantitative and qualitative metrics to evaluate partner health, identify recurring trends, and guide strategic operational decisions.
• Develop deep YouTube product expertise, partnering with Product and Engineering teams to resolve technical bugs, document case studies, and reduce consult volumes.

Google is proud to be an equal opportunity and affirmative action employer. We are committed to building a workforce that is representative of the users we serve, creating a culture of belonging, and providing an equal employment opportunity regardless of race, creed, color, religion, gender, sexual orientation, gender identity/expression, national origin, disability, age, genetic information, veteran status, marital status, pregnancy or related condition (including breastfeeding), expecting or parents-to-be, criminal histories consistent with legal requirements, or any other basis protected by law. See also Google's EEO Policy , Know your rights: workplace discrimination is illegal , Belonging at Google , and How we hire .

Google is a global company and, in order to facilitate efficient collaboration and communication globally, English proficiency is a requirement for all roles unless stated otherwise in the job posting.

Equity is granted exclusively and discretionarily by Alphabet Inc. on the basis of an agreement concluded between you and Alphabet Inc. Alphabet Inc. is your sole contractual partner with respect to equity grants. GSU grants are not guaranteed, are discretionary, are subject to approval by the Alphabet Inc. board of directors or its delegate, the terms of the relevant Alphabet Inc. stock plan, and your grant agreement. They have no impact on statutory payments. Current or past grants do not confer an acquired right.