Young Persons Homeless Support Worker

CIH International Housing Group; Blackpool; On-site; GBP 24,000 - 30,000; Full time

Job summary

A leading social enterprise in Blackpool is seeking a passionate Customer Support Coordinator to assist vulnerable young people in transitioning to independent living. This role involves developing support plans, managing tenancies, and providing comprehensive support in a building-based accommodation service. Join us in making a difference in the community!

Benefits

Competitive salary with yearly review

Pension with matched contributions up to 7%

Up to 35 days annual leave

Cashback plan for healthcare costs

Bonus scheme for all colleagues

Training and development opportunities

Discounts and offers from shops and cinemas

Qualifications

• Experience in a similar support-based role required.
• Knowledge of tenancy and support management essential.
• Effective record-keeping skills and strong IT skills are important.

Responsibilities

• Support young people in developing independence and accessing resources.
• Create person-centred support plans and undertake needs assessments.
• Deliver housing management support and collaborate with external agencies.

Skills

Communication

Teamwork

IT Skills

Record Keeping

Job description

At Places for People, we hire People, not numbers! So, if you like the sound of one of our jobs, please apply - you could be just who we're looking for! Of course, experience and track record are important, but we're more interested in hiring someone that embodies our People Promises. That's someone that does the right thing, is enthusiastic and motivated to grow, believes in Community spirit, is respectful and enjoys their work. As the UK's leading Social Enterprise, we're dedicated to creating inclusive and thriving Communities for both our Customers and Employees.

More about your role

Want a career where you can really make a difference?

As a Customer Support Coordinator, you will be supporting our Communities, adding value by helping vulnerable young people make the transition to adulthood and living independently.

We have rewarding opportunities available for those passionate about supported housing. The roles involve 12-hour shifts (7am-7pm) on a rota basis across 7 days, offering a consistent and structured pattern to support the needs of our residents.

This role requires you to provide high quality support and guidance to our young Customers, helping them develop their independence, stay safe, access training/education/employment, and move confidently to permanent housing. You will work effectively as part of a team with external agencies and create person-centred support plans with achievable goals for our young people. You will also deliver intensive housing management support, ensuring our young customers maintain and thrive in their tenancies.

This is a building-based supported accommodation service, but support to access the community will be needed at one of our services in Blackpool.

Your day-to-day tasks will include:

• Undertaking needs assessments
• Developing person-centred support plans
• Building caring professional relationships with young people
• Providing advice, guidance, and support to Young People to meet their goals
• Daily Safeguarding and risk management
• Accurate record keeping and liaising with other professionals
• Planning transition and moves to permanent housing

Want to know more? Download the full job profile.

Or hear what one of our current colleagues has to say about their role here: Supporting young people with care and compassion - Places for People

Please note, you will work 36.25 hours per week over a 7-day rota period. This post is subject to a satisfactory disclosure from the Disclosure and Barring Service and two satisfactory references.

ESSENTIAL CRITERIA (MUST-HAVES)

• Experience in a similar support-based role
• Knowledge of tenancy and support management
• Excellent communication skills
• Team player who can also work independently
• Strong IT and administrative skills
• Effective record-keeping skills

More about you

Supportive. Resilient. Organised.

If you're those three things, this is the role for you! Here's who we're looking for:

• You have experience working with young people
• 'Can't' isn't in your vocabulary. You radiate positivity and get things done with a smile.
• You're passionate about helping young people and always willing to rise to the challenge
• You're super calm in a crisis, dealing with challenges quickly and appropriately.
• You're efficient with a brilliant eye for detail. You love a system and recognize the importance of record keeping.

Commitment to Trauma Informed Practice

At Places for People, we are committed to creating safe and supportive environments for individuals who have experienced trauma. We understand that trauma can have a profound impact on individuals, and we are dedicated to recognizing the signs and symptoms of trauma, practicing empathy and respect, and using trauma-informed language. We are also committed to providing individuals with choice and autonomy, and to working collaboratively to empower them to re-establish control of their lives.

Benefits

We are a large, diverse, and ambitious business, which will give you all the challenge you could wish for.

We know that there's always more we can do to make you smile, that's why we offer a comprehensive benefits package, including:

• Competitive salary, with a salary review yearly
• Pension with matched contributions up to 7%
• Excellent holiday package - up to 35 days annual leave with the option to buy or sell leave
• Cashback plan for healthcare costs - up to £500 saving per year
• A bonus scheme for all colleagues at 2%
• Training and development
• Extra perks including discounts and offers from shops, cinemas, and more