Yard Operator

Hough Green Garage; Telford; On-site; GBP 15,000 - 21,000; Full time

Benefits offered by this job

Stable, full-time employment

Overtime opportunities

Full training on company systems

Opportunities to develop within the de

Job summary

Hough Green Garage in Telford is recruiting a Yard Operator to support the depot's daily operations, ensuring safe, efficient processes and high standards of service. You will work as part of a team to prioritise tasks and liaise with customers and stakeholders while maintaining GDPR-compliant handling of information.

This is a permanent, full-time role offering a competitive hourly rate. A forklift licence and driving entitlement are desirable, with full training provided and opportunities for

Qualifications

• Customer service experience with a focus on quality and accuracy.
• Strong verbal and written communication skills.
• Ability to stay calm and effective when tasks pile up.

Responsibilities

• Support the day-to-day operation of the depot as part of a team.
• Provide consistently high levels of customer service.
• Follow all company procedures, policies and relevant legislation.
• Promote and maintain a strong Health & Safety culture.
• Ensure depot processes and documentation are completed accurately.
• Communicate clearly with colleagues, customers and stakeholders.
• Handle personal information securely in line with GDPR policies.
• Assist with general administration and daily depot tasks.
• Prioritise tasks to meet operational deadlines.

Skills

Customer service

Communication skills

Attention to detail

Teamwork

Calm under pressure

Tools

Forklift licence

Driving licence

Towing entitlement

Job description

Location: Telford

Salary: £13.00 per hour

Vacancy Type: Permanent, Fill time

Hough Green Garage is a market leader in the provision of 24-hour Breakdown and Recovery Services, with over 40 years of industry experience. We operate 365 days a year, supporting Local Authorities, Emergency Services, Motoring Organisations, private companies, and members of the public on a national basis.

Yard Operator, you will play an integral role within a wider team, helping to deliver a consistently high standard of service without compromise.

Using your initiative, strong organisational skills and attention to detail, you will be responsible for prioritising daily tasks and supporting the smooth, safe and efficient operation of the depot.

This is a demanding role with high expectations, requiring someone who is proactive, reliable and able to remain calm and effective when working under pressure.

The Role

• Working as part of a team to support the successful and efficient day-to-day operation of the depot.
• Providing a consistently high level of customer service.
• Ensuring all company procedures, policies and relevant legislation are followed.
• Promoting and maintaining a strong Health & Safety culture throughout the depot.
• Ensuring all depot processes and procedures are completed accurately and efficiently.
• Communicating clearly and effectively with colleagues, customers and other stakeholders.
• Ensuring all documentation and personal information is handled securely and in accordance with the company’s GDPR policies.
• Supporting the general organisation, administration and day-to-day running of the depot.
• Prioritising tasks effectively to meet operational requirements and deadlines.

The Person

• Is commercially aware and understands the costs and implications associated with decision-making.
• Works well under pressure and can effectively manage competing priorities.
• Has excellent verbal and written communication skills.
• Demonstrates a high level of accuracy and attention to detail.
• Has exceptional customer service, interpersonal and people skills.
• Is proactive, innovative and able to use their initiative.
• Has a positive attitude and leads by example at all times.
• Works well as part of a team while also being capable of working independently.
• Has previous experience operating a forklift truck.

Desirable Experience & Qualifications

The following would be advantageous:

• Knowledge or experience within the automotive industry.
• A clean, valid driving licence.
• Towing entitlement.
• A valid forklift truck licence.
• Good geographical knowledge and awareness of the local area.
• Stable, full-time employment in a well-established company
• Competitive hourly rate
• Overtime opportunities
• Supportive team environment
• Full training on company systems
• Opportunity to develop within a growing business

What We Offer

• Stable, full-time employment in a well-established company
• Competitive hourly rate
• Overtime opportunities
• Supportive team environment
• Full training on company systems
• Opportunity to develop within a growing business