Yard Customer/Sales Expert

Travis Perkins; Lancashire; On-site; GBP 21,000 - 27,000; Full time

Benefits offered by this job

Competitive pay

Annual bonus

Pension

Private healthcare

Employee discounts

Job summary

Travis Perkins is seeking a Yard Customer/Sales Expert to join our outdoor yard team. You will handle customers face to face, process orders, and help keep the yard safe and organized. Full training is provided for forklift use and safety procedures.

The role emphasizes high-quality customer service, building relationships and teamwork in a fast-paced branch environment. Competitive pay and benefits are included, with opportunities for development under our TP scheme.

Qualifications

• Provides great customer service at all times.
• Ability to build and develop effective customer relationships.
• Works well as part of a team and supports colleagues.

Responsibilities

• Process customer orders on site, including larger customers.
• Load and unload customer and company vehicles.
• Unload building products from supplier deliveries and book them into the branch warehouse.
• Operate forklift where trained or participate in training.
• Maintain a tidy, safe and compliant working environment.

Skills

Great customer service

Customer relationships

Teamwork

Forklift experience

Tools

Forklift

Job description

Joining our friendly and hard working family as a Yard Customer/Sales Expert, you’ll be on the front line dealing with our customers that come into our yard; playing a vital role in our continued success, providing a first class service and keeping colleagues and customers safe at all times.

What will I be doing?

No one day is the same as the next in TP branch life, but here are a few pointers:

• Our success is built on strong relationships with our customers so it’s essential that you can help deliver the highest standards of service - the key thing is to be helpful and friendly, you will likely get to know our customers on a first name basis.
• You will be based outside, processing our customer orders (including those from some of our larger customers), loading and unloading customer and company vehicles.
• You will also unload our building products from supplier deliveries and accurately book them in the branch warehouse.
• Experience of using a forklift is ideal, but don't worry full training is provided
• Safety is at the forefront of everything we do, your aim will be to ensure that our standards never slip, this means maintaining a tidy and safe working environment

What experience do you need?

This is a key customer facing role, you need the ability to provide great customer service, build and develop effective customer relationships and work as part of a team. We can teach you the rest.

Does this sound like you?

We hope you can say ‘Yes’ to all of the characteristics below - they are in the DNA of all our fantastic Yard Customer/Sales Expert. Are you:

• Someone that is physically active, as this role is located outside, it will involve lifting heavy building materials
• Someone that has a friendly and outgoing personality who is happy to communicate face to face with customers and build strong relationships
• Someone that is adaptable, resilient and tenacious with high levels of energy and drive.
• Someone who thrives in a dynamic and fast paced environment

Being a Yard Customer/Sales Expert in TP gives you a fantastic opportunity to excel and to continue to develop your career, if you choose. As a new colleague you will be encouraged to enroll onto a TP development scheme - which are available to colleagues and managers at all levels of our business. How will you know you are doing a great job and developing your career? Simple. We will support you with a development plan, that embraces our values. You’ll also receive £Competitive pay + Benefits (which includes an annual colleague bonus, contributory pension, private healthcare, life assurance, sharesave scheme, group wide colleague discounts across the Travis Perkins Group (including Toolstation). Plus we have a number of online discounts at leading retailers from airport parking to theme parks to eating out and cinemas. Our working hours also offer a great work life balance - most of our customers choose to enjoy their weekends and bank holidays which means you can too!