Part-time Sport Advisor/Customer Assistant

Decathlon UK Ltd; Liverpool; On-site; GBP 12,000 - 17,000; Part time

Benefits offered by this job

Healthy discounts on Decathlon goodies

Staff Sports/Activities

Cycle-to-Work Scheme

Decathlon Academy

Discount vouchers via SmartSpending

Job summary

Decathlon UK Ltd is seeking a Part-time Sport Advisor/Customer Assistant in Liverpool for 20 contracted hours per week. You will be the friendly face across in-store and online channels, guiding customers with product knowledge and solutions. Join a team that values service, teamwork, and a welcoming shopping experience.

The role emphasizes customer service excellence, product promotion, and safe, accessible store environments, with opportunities to learn and grow within Decathlon's culture.

Qualifications

• Customer service mindset required.
• Strong communication and teamwork.
• Ability to adapt to a fast-paced retail environment.

Responsibilities

• Provide Excellent Customer Service: Connect with customers across all channels to understand needs and guide solutions.
• Offer a Range of Solutions: Present products and services meeting diverse needs and budgets, including rentals and subscriptions.
• Build Relationships: Cultivate positive relationships to foster loyalty.
• Promote Products and Services: Actively promote and sell offers in-store, online and via social channels.
• Facilitate Smooth Transactions: Assist with payments and basic repair/personalisation services.
• Create a Welcoming Environment: Design store layouts that are accessible and safe for customers.

Skills

Customer service

Team player

Communication skills

Adaptability

Job description

Select how often (in days) to receive an alert:

Part-time Sport Advisor/Customer Assistant

Location:

Liverpool, ENG, GB, L1 3AP

Contracted Hours: 20

As a Sport Advisor (Sales Assistant), you will be the heart and soul of the customer experience! You'll be the friendly face welcoming sport enthusiasts, the expert advisor guiding them through our products and services, and the collaborative teammate ensuring a smooth shopping journey across all channels - in-store, online, and beyond.

Decathlon invests in the development of teammates so that those who want to build careers within the business are able to flourish within their roles. In a nutshell, your responsibilities will include:

Deliver exceptional customer experiences by providing tailored product and service solutions:

• Provide Excellent Customer Service: Connect with customers across all channels (in-store, online, social media) to understand their needs and guide them towards the best solutions for their sporting activities.


• Offer a Range of Solutions: Present various products and services that meet diverse needs and budgets, including new items, used gear, rentals, and subscriptions.


• Build Relationships: Cultivate positive relationships with customers to foster loyalty and encourage them to return for future purchases.


• Promote Products and Services: Actively promote and sell our offer through various channels, including in-store interactions, online platforms, and social media engagement.


• Facilitate Smooth Transactions: Offer different payment options and provide basic repair and personalisation services to enhance the customer experience.

Create a welcoming and accessible store environment that encourages customers to explore our diverse range of sports products and solutions:

• Create a Welcoming Environment: Design and maintain customer-friendly store layouts that are accessible, safe, and encourage exploration of our sports products and solutions.


• Facilitate Informed Choices: Ensure clear and accessible product information to help customers make informed decisions about their purchases.


• Guarantee Product Availability: Maintain accurate stock levels and ensure both physical and digital availability of products to meet customer demand.


• Prioritise Customer Safety: Maintain a safe store environment and protect customer data in line with the company’s guidelines.


• Showcase Product Range: Develop visually appealing and effective product displays that highlight the breadth of our offerings and inspire customers.


• Promote Sustainability: Support our commitment to sustainability through responsible waste management and promoting eco-friendly products and practices.

We're looking for passionate individuals excited to join our team and contribute to our mission of moving people through the wonders of sport. You:

• Have a genuine passion for sports and enjoy sharing your knowledge and enthusiasm with others.


• Are dedicated to providing exceptional customer service and building positive relationships with every individual.


• Thrive in a team environment, value collaboration and cooperation, and contribute to a positive and supportive atmosphere.


• Possess strong interpersonal and communication skills, enabling you to connect with customers and colleagues from diverse backgrounds.


• Are resourceful, adaptable, and able to think critically to find effective solutions to challenges.


• Manage your time effectively, prioritise tasks, and maintain a high level of efficiency in a fast-paced environment.


• Demonstrate a commitment to continuous learning, personal development, and supporting the growth of others.


• Possess strong emotional intelligence, including empathy and self-awareness, allowing you to connect with others on an emotional level and build strong relationships.


• In addition to these qualities, you're comfortable working in a dynamic retail environment, including weekends and holidays, and are excited to contribute to the success of our team.

If you’re someone who thrives in a dynamic environment, a career at Decathlon could be a great fit. Our welcoming culture, rooted in values of vitality, responsibility, generosity, and authenticity—and brought together by a shared passion for sports—offers a truly enriching experience for everyone.

Get to enjoy the following benefits and perks:

• Healthy discounts on all Decathlon goodies


• Fun weekly Staff Sports/Activities


• Pedal your way to work with the Cycle-to-Work Scheme


• Dive into top-notch training at Decathlon Academy


• Dive into hundreds of discount vouchers (think groceries, travel, shopping, and more!) with our discount hub developed by SmartSpending!

Thank you for checking the contracted hours above to see if this is a full-time or part-time role!

Decathlon is committed to inclusion and non-discrimination, and thus acts on a daily basis in favor of disability, a multi-generational workforce, social diversity, and equality between women and men. If, due to a disability, you require any special accommodations during the recruitment process, please let us know. At Decathlon, first and foremost, we are recruiting personality and character.