Workshop Service & Support Technician

Solotech Inc.; Metropolitan Borough of Solihull; On-site; GBP 30,000 - 42,000; Full time

Benefits offered by this job

Medical Cash Plan

25 days + bank holidays

Employee Assistance Program

Job summary

Solotech Inc. in the United Kingdom is seeking a Workshop Service Technician to diagnose and repair professional AV systems to modular and component level, using all relevant tools and procedures.

The role supports the Service & Support Manager and interacts with clients, manufacturers and suppliers to deliver exceptional service. The position involves servicing live production equipment, testing AV systems before site delivery, and maintaining strong internal collaboration.

Qualifications

• Working knowledge of electronic circuit principles.
• Ability to read and understand circuit schematics and service manuals.
• Ability to interact with and work closely people of all professional levels.
• Good working knowledge of MS Office software as well as ability to use CRM software.
• Flexibility and adaptability
• Ability to meet deadlines and remain calm in a busy working environment.

Responsibilities

• Diagnose and repair professional AV systems to modular and component level following procedures.
• Assist with service, testing, and preparation of ex-hire equipment ahead of sale.
• Manage own workloads to complete activities and report outstanding items.
• Identify process improvements and collaborate to implement them.
• Develop and maintain positive relationships with clients, manufacturers, suppliers and internal teams; communicate clearly.
• Report any anomalies or damaged tools/equipment to management.
• Adhere to Solotech standards and act as an ambassador for the company.
• Handle ad-hoc requests from management as required.

Skills

Electronic circuits

Circuit schematics

Interpersonal skills

MS Office & CRM software

Flexibility

Deadline-oriented

Education

Degree in electronics or AV service

Tools

CRM software

MS Office

Job description

Solotech is not accepting Agency/Recruiter submissions.

Reporting to Service & Support Manager and working under the supervision of the Workshop Service & Support Supervisor the role of the Workshop Service Technician will be to undertake the service and repair of professional audio visual equipment to both modular and component level using all relevant tools and equipment in order to assist in generating income, building, strengthening and maintaining strong relations with clients, manufacturers and suppliers by ensuring that the department delivers exceptional service to all or its clients, internal and external.

The Service and Support Team maintains close working relationships with the other functions of the company and as a result the role may also require the regular servicing and repair of audio visual equipment for the live production team prior to leaving for or when returning from events or tours, the preparation and testing of audio-visual systems and equipment prior to delivery to site for installation, along with the preparation and testing of ex-hire equipment prior to sale.

Why Solotech?

To take your career to the next level! As a global leader in live productions, systems integration and virtual technology, our team is comprised of more than 2,000 passionate individuals. Our ambition? To deliver spectacular experiences worldwide.

Day to day tasks

• Responsible for supporting the diagnosis and repair of professional audio-visual systems and equipment to modular and component level as well as the regular service and testing of equipment following implemented procedures.
• Assist with the service, test and preparation of ex-hire equipment ahead of sale.
• Responsible for managing own workloads to ensure all activities are successfully completed with anything outstanding identified and reported along the correct channels.
• Identify improvements to processes, performance or productivity and collaborate with the team leaders to implement them.
• Responsible for developing, strengthening and maintaining positive relationships with other internal departments, individuals, external clients, manufacturers and suppliers; communicating in a clear and effective manner using all available methods.
• Immediately report to management any anomalies, lost, stolen or damaged tools or equipment.
• Adhere to Solotech standards and be a strong ambassador for the company’s core values.
• Any other reasonable ad-hoc requests as required by your manager.

Essential Skills / experience

• Working knowledge of electronic circuit principles.
• Ability to read and understand circuit schematics and service manuals.
• Ability to interact with and work closely people of all professional levels.
• Good working knowledge of MS Office software as well as ability to use CRM software.
• Flexibility and adaptability
• Ability to meet deadlines and remain calm in a busy working environment.

Desirable skills/ experience

• Operational or technical knowledge of professional audio visual equipment.

Work experience

• A minimum 1 year of practical experience of fault finding and repair to system or component level

Level of education

• Educated to degree level (or equivalent) in the field of electronics or audio / AV service.

Requirements

• Right to Work and Remain in the UK. (Essential)
• Full clean driving license. (Desirable)
• Ability to travel throughout the UK including overnight stays as required. (Desirable)

Our offer to you

• Competitive Medical Cash Plan
• Generous holiday allowance, 25 days + bank holidays
• Employee Assistance Program: free counselling, legal support & 24.7 help line
• Opportunities for training and career advancement