Workshop Production Assistant

Astrid & Miyu; Greater London; On-site; GBP 18,000 - 24,000; Full time

Benefits offered by this job

Inclusive culture

6-month fixed term contract

Job summary

Astrid & Miyu is seeking a Workshop Production Assistant for our Hatton Garden workshop in London. You will blend bench production with workshop coordination, guiding wax carving techniques and ensuring our Story Chain programme meets our signature quality.

In this six-month fixed-term role you’ll mentor team members, manage daily operations, and help with order fulfilment, QC, repairs, and stock control to keep the workshop flowing.

Qualifications

• Wax carving expertise with hands-on modelling.
• Mentorship and teaching skills in a collaborative environment.
• Bench experience with 9–14ct gold, soldering, finishing, and repair.
• Precise handling of precious metals and stones.
• Strong time management balancing bench work and ops.

Responsibilities

• Coordinate daily workshop operations to keep space efficient and inspiring.
• Process and dispatch customer orders and repairs; transport to the Assay Office.
• Assist with stock movements, counts and audits with Ops/Logistics.
• Track weekly production and trade order data.
• QC story chain orders post-Assay; assist with repairs and returns.

Skills

Wax carving

Bench craftsmanship

Quality control

Team mentoring

Attention to detail

Time management

Collaboration

Job description

We're more than a jewellery brand, we're on a mission to revolutionise the jewellery experience, and that starts with our people.

We're a fast moving, values led team built on trust, ownership and growth. You'll have the opportunity to bring ideas to life, make an impact and grow alongside a team that celebrates each other. If you're adaptable, proactive, and energised by growth, you'll thrive here.

Everything We Do Is Guided By Our Values

Grow Together. Celebrate Each Other. Break All Boundaries.

Location

Hatton Garden Workshop, London.

Salary & Benefits

£14.42/ hour (based on a £30,000 annual pro rata salary for 6 months). See more on our benefits here.

Our Commitment

Sustainability starts with us. From community work, caring for our suppliers and educating and supporting our team. See our commitments here.

This is a 6 month Fixed Term Contract

The Workshop Production Assistant Mission

To bring high quality production, technical mastery and an engaging spirit to a dynamic, dual-function role across bench production and workshop coordination. As our in-house wax carving talent, you will guide and inspire team members in wax carving techniques, maintain production and quality standards of our story chain programme, and ensure day-to-day operations run seamlessly.

How You'll Drive Success

Workshop & Administrative Coordination

• Daily Operations: Support day-to-day workshop organisation, keeping the space efficient, tidy, and inspiring to work in.
• Order Fulfilment: Process and dispatch customer orders and repairs efficiently; prepare and transport pieces to the Assay Office.
• Stock & Component Care: Assist with component organisation, stock movements, counts, and audits in collaboration with Ops and Logistics.
• Data & Tracking: Track and report weekly production and trade order data.
• End-to-End Workflow: Carry out QC on story chain orders post-Assay and assist with repairs and returns from intake to completion.

Bench Production

• Wax Carving Excellence: Sculpt, carve, and prototype designs in wax for bespoke pieces and new collection concepts.
• Creative Mentorship: Inspire and train team members in wax carving fundamentals and technical tips, building skill and confidence across the workshop.
• Bench Craftsmanship: Produce Story Chain and service programmes in 9–14ct gold to Astrid & Miyu’s signature quality standards.
• Product Innovation: Partner on the testing and development of new programmes, offering creative input on technical feasibility.
• Quality & Care: Uphold flawless workshop standards for craftsmanship, safety, tools, and material management. Perform detailed quality control and repairs in a timely manner.

What You'll Need To Thrive

• A values champion and brand ambassador our values must resonate deeply with you
• Wax Carving Expertise: Hands-on experience carving and shaping wax models for jewellery casting.
• A Passion for collaboration: Natural confidence in mentoring, demonstrating techniques, and fostering a collaborative learning environment.
• Bench Experience: Proven skill working with 9–14ct gold, soldering, finishing, and bench repair.
• Precision & Eye for Detail: Meticulous care in handling precious metals, stones, and finished pieces.
• Time Management: Ability to balance creative bench work, teaching moments, and operational timelines seamlessly.
• A Collaborative Mindset: A proactive, dependable, and encouraging attitude that supports the growth and success of the whole workshop team.

At Astrid & Miyu, we are proud to be an equal opportunities employer, dedicated to celebrating diversity and forming an inclusive culture that values uniqueness and growing together as one. We recognise the importance that diversity brings to our business, stores and office environment. We actively encourage your application as we value the real you and are excited to see what you can bring to the A&M team.