Workshop Manager

Listers; West Midlands Combined Authority; On-site; GBP 30,000 - 50,000; Full time

Job summary

An established industry player is seeking a Workshop Manager to oversee operations at their Volkswagen Dealership. This role involves managing a busy workshop, ensuring compliance with health and safety standards, and leading a motivated team of Technicians. The ideal candidate will have experience in dealership roles and a passion for delivering excellent customer service. With a focus on achieving KPI targets and improving workshop performance, this position offers a chance to progress in your automotive career while enjoying a range of benefits including generous holiday allowances and professional development opportunities.

Benefits

25 days holiday plus bank holidays

Company Pension

Wellness Programme

Sick Pay

Group Life Insurance

Staff Discount on Car Servicing

Retailer Discounts

In-house Qualifications

Free and On-site Parking

Company Events

Qualifications

• Experience in dealership roles such as Workshop Foreman or Controller.
• Strong leadership skills with a focus on team motivation.

Responsibilities

• Manage workflow and ensure adherence to brand standards.
• Lead a team of Technicians for efficient workshop operations.

Skills

Team Leadership

Workshop Management

Customer Service

Health and Safety Compliance

Education

Experience in Automotive Industry

Professional Qualifications

Job description

An excellent opportunity has arisen for a Workshop Manager to join our Volkswagen Dealership in Stratford-upon-Avon. The role involves managing a busy workshop that services Volkswagen Passenger Cars, Commercial Vehicles, and a large internal retail and fleet operation. Responsibilities include overseeing equipment calibrations, health and safety, technician reviews, workshop meetings, and preparing for the Annual Franchise Audit.

Key Responsibilities

1. Manage the workflow of all jobs to brand standards.
2. Lead and motivate a team of Technicians to ensure efficient workshop operations.
3. Provide focused management to deliver an excellent customer experience.
4. Ensure adherence to processes and conduct regular reviews with the Aftersales Manager.
5. Achieve KPI targets by managing workshop performance.
6. Plan and allocate workshop resources effectively.
7. Support the department team to complete work on time and to specification.
8. Assist with complex jobs, ensuring customer approval prior to work commencement.
9. Oversee the handover process for complex or contentious jobs to ensure customer buy-in.

Candidate Profile

The ideal candidate has experience within a dealership as a Trainee Workshop Controller, Workshop Foreman, or Workshop Controller, and is seeking further career progression. They should possess confidence, resilience, drive, and a professional attitude.

What We Offer

• 25 days holiday plus bank holidays
• Company Pension
• Wellness Programme
• Sick Pay, Group Life Insurance, Staff Discount on Car Servicing
• Benefits including retailer discounts, holidays, and loyalty incentives
• Staff referral scheme
• In-house, manufacturer, and professional qualifications
• Free and on-site parking
• Company Events

About Listers

Founded in 1979, Listers Group is one of the largest privately and family-owned motor retailer groups in the UK, representing prestigious car brands across the Midlands, Lincolnshire, Gloucestershire, Norfolk, and Yorkshire. We value our team and support employees' aspirations within the motor trade sector. Join us to build a rewarding career in the automotive industry or explore more opportunities through our Talent Bank.