Workshop Manager

jobs24.co.uk; Kidderminster; On-site; GBP 40,000 - 60,000; Full time

Job summary

An established industry player is seeking a dynamic Workshop Team Leader to drive technical solutions and inspire a dedicated team. In this engaging role, you will lead a team to exceed customer expectations while ensuring compliance with health and safety standards. You'll have the opportunity to mentor team members, foster a positive workplace culture, and deliver exceptional customer service. This position offers a variety of benefits, including generous discounts and access to health services, making it an exciting opportunity for those looking to advance their careers in a supportive environment.

Benefits

5.6 weeks' annual leave

Up to 50% off garage bills

25% off Halfords products

Discounts on groceries and shopping

Family & Friends Discount Events

Cycle to Work Scheme

Financial planning support via Wagestream

GP Access 24/7

Share save scheme with 20% discount

Health Cash Plan

Qualifications

• Proven leadership and mentoring skills are essential.
• Experience with compliance standards is required.

Responsibilities

• Lead the Workshop team to deliver technical solutions promptly.
• Inspire and mentor the team to develop their technical skills.

Skills

Leadership Skills

Communication Skills

Organisational Skills

Mentoring Skills

Customer Service Skills

Education

Level 3 in Light Vehicle Maintenance

Tools

In-house systems

Job description

Responsibilities:

1. Lead the Workshop team to deliver technical solutions promptly.
2. Collaborate with the Front of House team to ensure seamless customer service.
3. Allocate jobs based on technical requirements and customer demand.
4. Conduct daily huddles to keep the team informed and motivated.
5. Inspire and mentor the team to develop their technical skills.
6. Act as an ambassador for Halfords Values, promoting a positive and inclusive culture.

Key Accountabilities:

1. Understand customer demand and manage the team to exceed expectations.
2. Communicate clearly with customers about work options and implications.
3. Maximize team performance against sales and customer service targets.
4. Ensure compliance with Health & Safety and quality standards.
5. Support team engagement and bring Halfords Values to life.

Minimum Requirements:

1. Level 3 in Light Vehicle Maintenance or equivalent experience.
2. Proven leadership and mentoring skills.
3. Excellent communication and organisational abilities.
4. Strong track record of meeting targets and building relationships.
5. Experience with compliance standards and in-house systems.
6. Valid driving license.

Benefits:

1. 5.6 weeks' annual leave.
2. Up to 50% off garage bills in our Autocentres and 25% off most our Halfords products in our retail stores.
3. Discounts on everything from groceries, shopping, insurance, days out, restaurants and more.
4. Family & Friends Discount Events.
5. Opportunity to buy a Trade Price Bike & enrol in the Cycle to Work Scheme.
6. Financial planning support via Wagestream - access up to 30% of your salary in advance.
7. GP Access, 364 days a year, 24 hours a day.
8. Join the Share save scheme with a 20% discount on shares.
9. Health Cash Plan - to access wellbeing services and claim back healthcare costs.
10. Pension Scheme & Life Assurance.

You will be given every opportunity to progress your career at Halfords. Access to hybrid training and IMI approved continuous development will be fully supported.