Workshop Manager

Halfords; Broadstairs; On-site; GBP 33,000 - 37,000; Full time

Job summary

Join Halfords as a Workshop Manager to lead a dynamic team in delivering exceptional customer service and technical solutions at a cutting-edge Fusion centre. This role offers career progression, a competitive salary, and a range of benefits including bonuses and discounts on products, making it an exciting opportunity to grow within the UK's leading motoring and cycling services retailer.

Benefits

£33,000 - £37,000 per annum

Average uncapped bonus of £7,100 per year

5.6 weeks’ annual leave

Up to 50% off garage bills

Discounts on groceries and shopping

Family & Friends Discount Events

Qualifications

• Level 3 in Light Vehicle Maintenance or equivalent.
• Proven leadership and mentoring capabilities.
• Excellent communication and organizational aptitude.

Responsibilities

• Lead the Workshop team to deliver timely technical solutions.
• Collaborate for seamless customer service.
• Mentor and develop the team’s technical skills.

Skills

Leadership

Communication

Organizational Skills

Customer Service

Compliance Standards

Education

Level 3 in Light Vehicle Maintenance

Job description

Join Halfords as a Workshop Manager

Be part of a dynamic team dedicated to delivering exceptional technical solutions and customer service. This role offers the opportunity to lead a talented team of technicians, drive innovation, and grow your career in a supportive environment.

This is an exciting time to join our Halfords Garage Services team. You will be working at one of our new Fusion centres, upgraded with the latest facilities to provide a first-class customer experience and a great working environment.

Benefits Include

• £33,000 - £37,000 per annum
• Average uncapped bonus of £7,100 per year (potential to earn more)
• 5 days a week
• Refer a friend scheme – T&Cs apply
• 5.6 weeks’ annual leave
• Up to 50% off garage bills in our Autocentres and 25% off most Halfords products
• Discounts on groceries, shopping, insurance, days out, restaurants, and more
• Family & Friends Discount Events
• Opportunity to buy a Trade Price Bike & enrol in the Cycle to Work Scheme
• Financial planning support via Wagestream (access up to 30% of salary in advance)
• GP Access, 24/7, 364 days a year
• Share save scheme with a 20% discount on shares
• Health Cash Plan for wellbeing services and healthcare costs
• Pension Scheme & Life Assurance

You will have opportunities for career progression with hybrid training and IMI approved continuous development.

Key Responsibilities

• Lead the Workshop team to deliver technical solutions promptly.
• Collaborate with the Front of House team for seamless customer service.
• Allocate jobs based on technical requirements and customer demand.
• Conduct daily huddles to inform and motivate the team.
• Mentor and develop the team’s technical skills.
• Promote Halfords Values, fostering a positive and inclusive culture.

Key Accountabilities

• Manage the team to exceed customer expectations based on demand.
• Communicate clearly with customers about work options and implications.
• Maximize team performance against sales and customer service targets.
• Ensure compliance with Health & Safety and quality standards.
• Support team engagement and embody Halfords Values.

Skills And Experience

• Level 3 in Light Vehicle Maintenance or equivalent experience.
• Proven leadership and mentoring skills.
• Excellent communication and organizational abilities.
• Track record of meeting targets and building relationships.
• Experience with compliance standards and in-house systems.
• Valid driving license.

Why Halfords?

We are rapidly growing, focusing on motoring services and electric mobility. As the UK’s leading retailer of motoring and cycling products and services, and the largest Automotive service, maintenance, and repair business, join us to be part of our success story in getting the nation safely back on the move.