Workshop Diagnostic & Repair Engineer

Adecco; Aylesbury; On-site; GBP 32,000 - 34,000; Full time

Benefits offered by this job

Annual bonus

Holiday allowance

Holiday buy/sell

Pension

Private medical

Company laptop

Ongoing training

Employee discounts

Job summary

Adecco are seeking a Workshop Diagnostic & Repair Engineer in Aylesbury to diagnose and repair hardware and software faults on advanced laboratory equipment. You will manage workshop-based investigations, coordinate repairs and provide remote and phone support to customers, while keeping accurate service records in the CRM.

The role also covers internal IT support for office and field staff, requires a science background, Windows 11, Microsoft 365, and a full UK driving licence.

Qualifications

• Scientific background with experience working within a laboratory, life sciences, biotechnology or technical instrumentation environment.
• Proven experience diagnosing, troubleshooting and repairing hardware and software faults.
• Previous experience in an IT Support role is essential.
• Science degree or medical background advantageous

Responsibilities

• Diagnose, troubleshoot and coordinate the repair of hardware and software faults on advanced laboratory equipment.
• Provide technical support to customers via phone, email and remote support tools.
• Work closely with colleagues and technical teams to resolve complex issues; maintain service records in the CRM.
• Support field-based engineers across the UK and accompany to customer sites when required.

Skills

Lab environment experience

Diagnostic troubleshooting

Customer-focused problem solving

Full UK driving licence

Education

Science degree or medical background (advantageous)

Tools

Windows 11

Microsoft 365

Active Directory

CRM system

Job description

Overview

Job Title: Workshop Diagnostic & Repair Engineer
Location: Aylesbury
Contract Details: Full time, permanent
Hours: Monday - Friday, 9am - 5pm (1 hour lunch break)
Salary: £32,000 - £34,000 per annum

Responsibilities

• Workshop & Repair Management: Diagnose, troubleshoot and coordinate the repair of hardware and software faults on advanced laboratory equipment; Manage workshop-based investigations and repairs of equipment returned from customer sites; Use diagnostic software and technical processes to identify root causes and implement effective solutions; Provide technical support to customers via phone, email and remote support tools; Work closely with colleagues and technical teams to resolve complex issues; Maintain accurate service records, repair documentation and customer support cases within the CRM system; Support field-based engineers throughout the UK when required; Occasionally accompany Field Service Engineers to customer sites across locations such as Oxford, Cambridge and London.

Internal IT Support

• Provide IT support to office and field-based staff
• Troubleshoot day-to-day issues (Windows 11, password resets, user access, etc.)
• Support Microsoft 365, Active Directory, and general IT systems
• Assist with onboarding/offboarding, equipment setup, and IT asset tracking
• Liaise with central IT teams for escalations

Essential Skills & Experience

• Scientific background with experience working within a laboratory, life sciences, biotechnology or technical instrumentation environment
• Proven experience diagnosing, troubleshooting and repairing hardware and software faults
• Previous experience in an IT Support role is essential
• Science degree or medical background advantageous
• Strong troubleshooting and problem-solving skills
• Knowledge of Windows 11, Microsoft 365, and Active Directory
• A practical, detail-focused and people-oriented approach
• Full UK driving licence

Benefits & Perks

• Annual bonus scheme
• 25 days holiday + 3 days Christmas shutdown (+ bank holidays)
• Holiday buy/sell scheme
• Pension (with employer contribution)
• Private medical (after qualifying period)
• Company laptop & mobile
• Ongoing training and development
• Employee perks, discounts & company events

This is a great opportunity for someone who enjoys variety, problem-solving, and working across both IT and engineering in a supportive environment.

For more information about this exciting opportunity, please contact Adecco Aylesbury or apply via this job site.

Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.

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