Workshop Coordinator

Greenhous Group; Ipstones; On-site; GBP 28,000 - 35,000; Full time

Benefits offered by this job

30 Days Holiday

Pension With Greenhous Contribution

Employee Discounts

Mental Health First Aiders

Free Eye Tests

On-Site Parking

Cycle To Work Scheme

EAP – Employee Assistance Program

Job summary

Greenhous Group is seeking a proactive Workshop Coordinator at our Cold Meece site to support daily workshop operations. You will work closely with technicians, customers and other departments to plan, coordinate and complete jobs efficiently while maintaining high customer service standards.

The role requires excellent organisational and time-management skills, the ability to manage multiple priorities, and strong communication to ensure KPI targets and SLAs are met in a busy environment.

Qualifications

• Previous experience in a Workshop Coordinator, Workshop Administrator or similar role.
• Good understanding of vehicle repair processes and workshop workflows.
• Experience working in a fast-paced environment, with the ability to manage multiple priorities effectively.
• Highly organised with excellent time management and the ability to prioritise workloads.
• Strong communication and interpersonal skills, with the ability to work effectively with colleagues, customers and other departments.

Responsibilities

• Organise the daily production schedule to ensure bodyshop targets are achieved.
• Liaise with management and team members to ensure contractual KPI’s and SLA’s are met.
• Approve vehicle estimates inline with customer standards, ensuring repair methods are correct and costings are accurate
• Communicate effectively with all departments onsite to ensure all vehicles are processed efficiently
• Organise PDI workflow to ensure all tasks are completed in line with vehicle due out dates
• Support daily planning activities
• Manage ADHOC jobs that fall out of normal processes (PDI claims, Site Damage etc.)
• Collate daily reports for all departments for site management teams.

Skills

Organisational skills

Communication

Time management

Multitasking

Team coordination

Tools

Microsoft Office

Job description

A new opportunity has arisen for a Workshop Coordinator to join our team at our Cold Meece site.

This is an exciting opportunity for an organised and proactive individual to play a key role in supporting the day-to-day running of the workshop. Working closely with technicians, customers and other departments, you’ll help ensure jobs are planned, coordinated and completed efficiently, while maintaining high standards of customer service and communication.

If you’re someone who enjoys working in a busy environment, has excellent organisational skills and can confidently manage multiple priorities, we’d love to hear from you.

Other duties may be required of the post holder in addition to those listed above and below, to ensure that the requirements of the business are met at all times.

Hours:

Monday to Friday 7.00 am to 5.00 pm i.e. 47.5 hours per week. 30 minutes for lunch (unpaid).

Salary:

£31,393 per annum

Key Responsibilities:

• Organise the daily production schedule to ensure bodyshop targets are achieved
• Liaise with management and team members to ensure contractual KPI’s and SLA’s are met.
• Approve vehicle estimates inline with customer standards, ensuring repair methods are correct and costings are accurate
• Communicate effectively with all departments onsite to ensure all vehicles are processed efficiently
• Organise PDI workflow to ensure all tasks are completed in line with vehicle due out dates
• Support daily planning activities
• Manage ADHOC jobs that fall out of normal processes (PDI claims, Site Damage etc.)
• Collate daily reports for all departments for site management teams.

Ideally, we are looking for:

• Previous experience in a Workshop Coordinator, Workshop Administrator or similar role.
• Good understanding of vehicle repair processes and workshop workflows.
• Experience working in a fast-paced environment, with the ability to manage multiple priorities effectively.
• Highly organised with excellent time management and the ability to prioritise workloads.
• Strong communication and interpersonal skills, with the ability to work effectively with colleagues, customers and other departments.
• Strong IT skills, including good working knowledge of Microsoft Office and other relevant systems.
• A proactive and professional approach, with a strong attention to detail.

In return we’ll offer:

• 30 Days Holiday Including 8 Bank Holidays
• Company Sick Pay That Increases With Length Of Service
• Pension With Greenhous Contribution
• Employee Discounts On A Range Of Products And Services Including Holidays, Days Out And Supermarket Shops
• Qualified Mental Health First Aiders
• Free Will Writing Service
• Free Mortgage Advice Service
• Free Eye Tests For VDU Users
• Free Flu jabs if you are ineligible through the NHS
• On-Site Parking (Site Specific)
• Cycle To Work Scheme
• EAP – Employee Assistance Program

Who we are:

Greenhousis firmly established as one of the largest dealer groups in the UK and has over 100 years’ experience in the franchised dealer world. We are a leader in the supply of dealer services for some of the world’s leading manufacturers.

Our network of Car and Commercial dealerships now stretches across Shropshire, Staffordshire and the West Midlands and includes a number of different franchises including Vauxhall, Nissan and DAF.