Workshop Controller New

BMW Group Retail; High Wycombe; On-site; GBP 30,000 - 45,000; Full time

Job summary

Sytner BMW High Wycombe seeks a Workshop Controller to ensure service quality and enhance customer satisfaction. This role involves managing workshop flow, coaching the team, and maintaining health and safety standards. The successful candidate will enjoy comprehensive rewards, including enhanced holiday entitlements and career development opportunities.

Benefits

Enhanced Holiday Entitlement – 33 days including bank holidays

Industry-leading Maternity, Paternity, and Adoption Pay

Career Development opportunities

Recognition of Long Service every 5 years

Discounted Car Schemes

High Street Discounts

Discounted Gym memberships

Cycle to work scheme

One paid day per year for voluntary/community work

Business social events

Qualifications

• Previous experience as a Workshop Controller or senior Service Advisor.
• Strong understanding of workshop operations.
• Ability to coach and support service team.

Responsibilities

• Ensure high standards of service and repairs.
• Build strong relationships with the brand.
• Develop training plans for technical personnel.

Skills

Customer satisfaction

Team management

Efficiency in operations

Coaching and development

Health and Safety compliance

Job description

Sytner High Wycombe is looking for a Workshop Controller.

Your role

Sytner BMW High Wycombe is currently recruiting for a Workshop Controller. This is a unique opportunity to work with the BMW/MINI brand at an exciting time in the brand's history.

Your profile

This role would ideally suit someone already working as a Workshop Controller; however, an experienced senior Service Advisor would also be considered.

The successful candidate will have to:

• Ensure service and repairs are carried out to the highest standards of quality to ensure customer satisfaction.
• Ensure efficient use of materials, equipment, and labour resources.
• Build strong relationships with the brand and have a good understanding of warranty processes.
• Actively coach and support the service team to develop individual competencies.
• Develop training plans for all technical personnel and participate in their development.
• Ensure Health and Safety procedures are observed and maintained at all times.
• Ensure efficient progression of work through the workshop.
• Identify key processes and work on improving workshop flow and streamlining the customer journey.
• Increase productivity by removing waste, tracking KPIs, and managing the team.

Rewards

• Enhanced Holiday Entitlement – 33 days including bank holidays
• Industry-leading Maternity, Paternity, and Adoption Pay
• Career Development opportunities
• Recognition of Long Service every 5 years
• Discounted Car Schemes
• High Street Discounts
• Discounted Gym memberships
• Cycle to work scheme
• One paid day per year for voluntary/community work
• Business social events