Aftersales Manager

Lookers; Stafford; On-site; GBP 45,000 - 60,000; Full time

Benefits offered by this job

Competitive salary

Generous annual leave

Enhanced family leave

Techscheme discount

Eyecare vouchers

Smart Health access

Dental insurance

Critical illness cover

MyView PayNow

Gym discounts

Travel insurance

Job summary

Mercedes-Benz of Stafford, part of Lookers, is seeking an ambitious Aftersales Manager to lead the aftersales team and drive service excellence. You will report to the General Manager, overseeing Service Advisors, Technicians and the Parts team, ensuring high performance and customer satisfaction.

The role is full time (44 hours per week) with salary up to £60,000 OTE, including basic up to £45,000–£50,000 DOE plus bonus. A full UK driving licence is required for this role.

Qualifications

• Experience leading a premium automotive aftersales team.
• Proven ability to coach Service Advisors and Technicians.
• Track record delivering customer-focused service and upselling to targets.
• UK driving licence is required for this role.

Responsibilities

• Provide coaching, training and appraisals to the service team to foster forward-thinking.
• Drive customer satisfaction by delivering exceptional service to each customer.
• Monitor department performance against budget and KPI targets and implement improvements.
• Analyse local market statistics to identify opportunities within the territory.
• Organise forecasts and reports for the department in a timely manner.
• Manage and own Customer Satisfaction metrics.

Skills

Leadership

Customer service

Coaching

Team management

Budget monitoring

Upselling targets

Driving licence

Job description

About us : We are one of the top three automotive retailers in the UK, proudly representing 32 manufacturer brands, selling a huge range of new and used vehicles from over 150 dealerships across the UK and Ireland.

We believe our people are our greatest asset, and we’re committed to recognising the valuable contribution each person makes. That’s why we continue to invest in a leading rewards and benefits package designed to support your career, wellbeing, and life outside of work.

Mercedes-Benz of Stafford

Contract Type: Full Time, Permanent
Hours: (44 hours per week) Monday to Friday 8am to 6pm
Salary: up to £60, 000 OTE (including basic up to £45,000 - £50,000 DOE, plus bonus)

Are you looking for a career-defining role and longing to be part of something exciting? We are looking for an ambitious and talented Aftersales Manager to lead the aftersales team.

As a Aftersales Manager, you will act as a role model for customer service excellence for the team, always leading by example. You’ll develop long-lasting, meaningful relationships with our customers and coach and motivate the team to do so too. You will be reporting into the General Manager and be responsible for Service Advisors, Technicians and the Parts team. This is an opportunity not to be missed!

You’ll be looking after a busy and professional department where your remit will be to manage all aspects of the department, ensuring a consistently high level of performance is met. From the day to day running of the Workshop, managing the Technicians / Mechanics to achieve maximum productivity, making sure that the Service Advisors are very customer focused and achieved upselling targets to budget and KPI monitoring.

Responsibilities

• Assist in providing guidance, training and appraisals to each of the Service team to encourage a forward-thinking attitude which will help them achieve their full potential
• Maximise customer satisfaction by treating everyone as an individual and delivering an exceptional service experience
• Monitor department performance against budget, identify any shortfall and implement plans to improve the performance
• Analyse local market statistics to identify opportunities within the territory
• Organise departmental forecasts and reports in a clear and timely manner
• Manage and own our Customer Satisfaction

You will have prior experience in a similar premium automotive environment with a proven track record in transactional aftersales and delivering exceptional customer service experiences. You will have experience in leading a highly motivated team and know how to get the best out of each team member. A full UK driving licence is required for this role.

Core Benefits

• Competitive salaries with structured pay scales and progression as you grow within the business
• Generous annual leave that increases with your length of service
• Enhanced family leave, including 6 months’ full pay for maternity and adoption leave, and 2 weeks’ full pay for paternity leave
• Access to Techscheme for discounted technology purchases with flexible payments

Health & Wellbeing

• Eyecare vouchers to help cover vision care needs
• Smart Health – 24/7 access to GP services to support your mental and physical wellbeing
• Dental insurance for everyday dental care and unexpected treatments
• Optional critical illness cover for peace of mind during life’s most challenging moments

Financial Wellbeing

• MyView PayNow – access a portion of your pay as you earn, with features to stream, save, and track your money through a user-friendly app
• Free will writing services to help plan for the future
• Flexible life assurance options and partner life assurance for added protection

Leisure & Lifestyle

• Discounted gym memberships to support an active lifestyle
• Travel insurance to help you explore with confidence
• Access to home and technology vouchers
• bYond card and a wide range of exclusive retail and lifestyle discounts

We strongly believe in nurturing and providing our people with specific manufacturer brand and management training to enhance career development opportunities. We have a great bunch of people, and we like to celebrate and encourage success at all levels.

Lookers and Charles Hurst are an equal opportunities employer. We are committed to a working environment that is free from discrimination, is inclusive, and empowers our people to bring their whole self to work and reach their full potential.

If your application issuccessful,we will conduct relevant employment checks prior to you commencing employment with us.Thesewill includeverifying your recent employment, address, credit historyandastandardcriminal recordcheck. For roles that require you to drive, adriving licence checkwill also be carried out.Please note, all offers of employment are made subject to a 6 month probation period commencing from your start date.

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