Workshop Controller

JR United Kingdom; Torquay; On-site; GBP 30,000 - 40,000; Full time

Job summary

A leading company in the automotive sector is seeking a Workshop Controller to ensure efficient workshop operations. This role involves managing resources, supporting technicians, and enhancing customer satisfaction. Ideal candidates will have strong technical knowledge, management experience, and excellent communication skills.

Qualifications

• Excellent technical knowledge from the retail motor industry.
• Previous management experience in a similar role.
• Full valid UK driving licence.

Responsibilities

• Manage workshop resources and staff performance.
• Allocate work to technicians based on skills.
• Resolve customer queries according to guidelines.

Skills

Technical knowledge

Organisational skills

Communication

Teamwork

Initiative

Job description

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Pembrook Resourcing are currently seeking a workshop controller to join their client’s aftersales department, as a Workshop Controller you will play a key role, ensuring the workshop runs smoothly and efficiently.

You will calculate and manage the use of workshop resources effectively, monitoring staff and workshop performance to maintain standards. As a Workshop Controller you will allocate work to the Technicians based on the mix of skills available and resolve customer queries according to dealership and manufacturers guidelines.

We are looking for a strong communicator to take a customer focused approach to their work and also have the skills to influence others to succeed.

Essential Requirements -

• You will possess excellent technical knowledge gained in the retail motor industry, as well as previous management experience in a similar role. My client would also consider a technician looking to progress
• Strong organisational and prioritisation skills
• Able to take initiative and ownership of issues with a proactive can-do attitude
• Able to multi-task and switch between task
• A team player who offers help and support to others
• Willingness to learn and keep up-to-date with product and technical information
• Thrives in a high pressured environment
• Full valid UK driving licence
• Eligibility to work in the UK
• Establish and achieve personal objectives as agreed with Group Aftersales Manager.
• Ensure that the customer reception and displays meet the manufacturer’s quality objectives and staff are developed to achieve maximum customer and own satisfaction

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