Workshop Controller

Sytner Group; Birmingham; On-site; GBP 35,000 - 45,000; Full time

Job summary

Sytner Group in Birmingham is seeking a Workshop Controller to deliver exceptional service quality while managing the workshop efficiently. The ideal candidate will possess strong leadership skills and a commitment to customer satisfaction, ultimately contributing to the prestigious Ferrari brand. With a focus on continuous improvement, this role offers a dynamic environment conducive to professional development and team collaboration.

Benefits

Enhanced Holiday Entitlement

Industry-leading Maternity, Paternity and Adoption Pay

Recognition of Long Service

Discounted Car Schemes

High Street Discounts

Discounted Gym memberships

Cycle to work scheme

Paid voluntary/community work

Qualifications

• Experience as a Workshop Controller or Senior Service Advisor.
• Strong understanding of warranty processes.
• Ability to build relationships with the brand.

Responsibilities

• Ensure service and repairs meet high-quality standards.
• Develop training plans for technical personnel.
• Manage workshop progress and improve workflow.

Skills

Team Leadership

Inter-Personal Skills

Customer Satisfaction

Coaching

Process Improvement

Job description

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Are you a great team leader with exceptional inter-personal skills? Are you ready to take things to the next level?

Graypaul Birmingham are currently recruiting for a Workshop Controller. This is a unique opportunity to work with Ferrari at a very exciting time in the brands history.

About you

This role would ideally suit someone already working as a Workshop Controller; however, an experienced senior Service Advisor would be considered.

The successful candidate will have to:

• Ensure service and repairs are carried out to the highest standards of quality possible to ensure customer satisfaction.
• Ensure efficient use of materials, equipment and labour resources.
• Build strong relationships with the brand and have a strong understanding of warranty processes.
• Actively coach and support the service team to develop individual competencies.
• Develop training plans for all technical personnel and play an active role with development.
• Ensure Health and Safety procedures are observed and maintained at all times.
• Ensure efficient progression of work through the workshop.
• To identify key processes and work on improving workshop flow and streamline the customer journey.
  Increase productivity by removing waste, alongside tracking KPI's and team management.

Why Sytner?

Sytner Group are delighted to provide an industry-leading benefits package.

We are passionate about continuous improvement and building an environment where everyone feels valued, appreciated and able to reach their full potential.

• Enhanced Holiday Entitlement – days inc. bank holidays
• Industry-leading Maternity, Paternity and Adoption Pay
• Recognition of Long Service every years
• Discounted Car Schemes
• High Street Discounts
• Discounted Gym memberships
• Cycle to work scheme
• One day a year paid voluntary / community work

At Sytner, our values and the way we behave are important to us. We have a working environment where we value and respect every individual's unique contribution, supporting our colleagues to thrive and achieve their full potential.

We are committed to creating an equitable environment and welcome applications from individuals, regardless of age, gender, ethnicity, disability, sexual orientation, gender identity, socio-economic background, religion and/or belief.

As part of our commitment to Diversity and Inclusion, you have the right to ask for changes / adjustments to job interviews and the recruitment process.