Workplace Technology Manager

Formula One; Greater London; On-site; GBP 70,000 - 100,000; Full time

Benefits offered by this job

Private Healthcare

Dental Care

GP passes per season

Maternity/paternity leave

Job summary

Formula One is seeking a Workplace Technology Manager to lead IT services for 40 Broadway, ensuring reliable, secure, and scalable end-user technology. You will oversee delivery, asset lifecycle, and cross-functional project coordination, while delivering an excellent user experience for executives and staff.

The role emphasizes collaboration with security and infrastructure teams, vendor management, and driving IT improvements across a dynamic, high-profile environment.

Qualifications

• Significant experience managing workplace technology, IT operations or end-user technology services.
• Strong understanding of IT service management principles and governance.
• Experience coordinating multiple technical teams in a matrix environment.
• Excellent stakeholder management and communication skills.
• Experience supporting high-availability operational environments.
• Experience in large campus, broadcast, media or event environments.
• ITIL certification or equivalent service management experience.

Responsibilities

• Own end-to-end delivery and support of workplace technologies at the facility.
• Ensure reliable, secure, and scalable operation of workplace systems with security alignment.
• Manage lifecycle of assets: standards, procurement, deployment and refresh.
• Lead incident and problem management for end-user services and improvements.
• Coordinate cross-functional teams and matrix-managed engineers on projects and operations.
• Identify business needs and recommend IT solutions to address them.
• Provide high-level support to VIPs and Executives with exceptional service.
• Gather feedback and usage data to continuously improve services.
• Collaborate with stakeholders to capture IT requirements accurately.
• Oversee vendor contracts and service performance for workplace tech.
• Respond to security incidents and liaise with Security team as needed.
• Contribute to user training and documentation for end-users.
• Drive adoption and change management for new tools and platforms.

Skills

Workplace technology

IT operations

Stakeholder management

Communication

Education

ITIL certification

Job description

Are you ready to make your mark in the world of Formula 1?

At Formula 1, we are passionate about delivering the world’s greatest sports and entertainment spectacle leaving a positive legacy wherever we race. Innovation has always been at the heart of what we do ever since our first Grand Prix in 1950. Now, more than 75 years on, the sport remains a pioneer, developing technologies that have made a significant impact on society beyond the track.

Everything you see on screen or at an event comes via our passionate and dedicated people. Whether its engineering, broadcast, legal, logistics, security, event management, commercial, media rights, marketing, or communications there is always a talented team working to maximise the potential of the sport.

Role Overview:

We are looking for a Workplace Technology Manager to join our IT team. Reporting into the Associate Director of IT, this role will be responsible for ensuring that workplace technology services across 40 Broadway are reliable, resilient, fit for purpose, and deliver an outstanding user experience.

Main Duties and Responsibilities:

• Own the end-to-end delivery and support of workplace technologies at the facility
• Ensure reliable, secure, and scalable operation of workplace systems, working closely with infrastructure and security teams
• Manage lifecycle of assets, including standards, procurement, deployment, and refresh cycles
• Lead incident and problem management for end-user services, driving root cause analysis and service improvement
• Work with the technical Team Managers to coordinate cross-functional teams and matrix-managed engineers to deliver projects and day-to-day service operations
• Identify and analyse business needs, providing recommendations on how IT solutions can address these effectively
• Deliver high-level support to VIPs and Executives, ensuring exceptional service
• Champion user experience by gathering feedback, analysing usage data, and continuously improving services
• Collaborate with business stakeholders to ensure all IT requirements are captured and understood
• Oversee vendor relationships, contracts, and service performance for workplace technology providers
• Respond to security incidents promptly, escalating to the Information Security team as required, while safeguarding the environment
• Contribute to user training and documentation: offering guidance, training, and support to end-users on how to use systems and IT tools effectively
• Drive adoption and change management for new tools and platforms, including communications and training

What Are We Looking For?

Personal Qualities

In this role it is essential that you are:

• Significant experience managing workplace technology, IT operations or end-user technology services.
• Strong understanding of IT service management principles and operational governance.

Experience

Prior to the role it would be essential that you have:

• Experience coordinating multiple technical teams in a matrix environment
• Excellent stakeholder management and communication skills.
• Experience supporting high-availability operational environments.

Some desirable experience that you may bring to the role:

• Experience in large campus, broadcast, media or event-based environments.
• Experience with workplace technology transformation programmes and office relocations.

Qualifications

Not essential to be successful in the role but you may also have the following qualifications:

• ITIL certification or equivalent service management experience.

Career Progression - Where Can You Go Next?

Your next steps in your career could include moving into operational leadership, product and service ownership, or architecture and strategy teams.

Why join the force behind the sport?

Joining F1 means becoming part of a team that values innovation, collaboration and personal growth. We offer a dynamic work environment where ideas are heard, and employee contributions truly make an impact. We seek to recruit, develop, and retain the most talented people to play their role in accelerating the future of the sport. As a member of the F1 team, you will be able to access our amazing benefits:

• Private Healthcare scheme
• Dental Care
• 4 x Grand Prix Paddock passes per season
• Enhanced maternity/paternity leave and other family planning policies
• A free staff shuttle service running to and from surrounding trains stations near to Biggin Hill
• Free healthy snacks in our offices
• Subsidised canteen in Biggin Hill, serving breakfast and lunch
• 25 days annual leave and 8 Bank Holiday days, plus a Christmas period closure
• Opportunities to develop and request training for your role via our in-house Learning and Development team
• Discount on F1 merchandise
• Discount at F1’s experiences including F1 Arcade and F1 Drive
• Perkbox benefit portal and more

Recruitment Fraud Warning:We only communicate with candidates through official @f1.comemail addresses. We will never contact you via personal email accounts, messaging apps, or request payment as part of our recruitment process. If you receive suspicious communication claiming to be from our talent team, please report it to [e-mail].

Division:

Corporate