IT Support Analyst
Formula One Management Limited
Get more replies from employers
Send a job-specific resume in minutes.
Benefits offered by this job
Job summary
Formula One Management Limited is seeking an IT Support Analyst to join the IT team. You will provide support across IT hardware, software and telecoms while maintaining high service levels and ensuring a productive business environment for F1 objectives.
You will travel to support Formula 1 events and support C-Suite staff, with responsibilities spanning desk‑side and remote support, system monitoring, and documentation in line with IT policies.
Qualifications
- Strong communication and customer service skills.
- Experience supporting IT hardware, software and telecoms.
- Familiarity with Microsoft 365 and Azure AD.
- Knowledge of multiple operating systems (Windows, macOS, Linux).
- Understanding of ITIL-based change management and IT service practices.
Responsibilities
- Offer IT Support at all sites including Biggin Hill, St James Market, and the Event Technical Centre.
- Review and maintain logged jobs; reassign or escalate to provide highest level service; follow up on calls and resolve.
- Liaise with users regarding issues, change requests and tasks; provide desk side and remote support.
- Build, deploy and maintain IT hardware with updates and drivers.
- Support all C-Suite staff; ensure updates and escalate as per IT policies.
- Monitor IT systems and act promptly when issues arise.
- Act as escalation point for Service Desk; ensure timely responses for escalated issues.
- Keep departmental documentation up to date; log hardware assignments for reference.
- Follow the change management process; ensure jobs logged and approved.
- Produce and maintain documentation for IT Infrastructure management.
- Frequent travel to support Formula 1 events.
- Complete all mandatory training within specified timelines.
- Undertake other duties as assigned by Manager or Director.
- Ensure compliance with SOX and GDPR within IT Infrastructure.
Skills
Education
Tools
Job description
We are looking for a IT Support Analyst to join our IT team. This role will provide support within the company with IT hardware, software and telecommunication systems, alongside maintaining a high level of customer service at all times and ensuring a working business environment to continue to meet F1 objectives.
- To offer IT Support at all sites including Biggin Hill, St James Market, and the Event Technical Centre.
- Ensure logged jobs are reviewed and maintained, know when to reassign or escale jobs to provide highest level service, follow up on calls and see through to resolution.
- Liaise with users regarding but not limited to issues, change requests and tasks- offering desk side and remote support.
- Build, deploy and maintain IT Hardware to a high level, ensuring all correct updates and drivers are applied.
- Support all C-Suite staff, ensuring that all involved parties are kept up to date and issues are escalated as per internal IT Policies.
- Experience in monitoring IT systems and acting in a timely manner when issues arise.
- Acting as a point of escalation for Service Desk, ensuring timely responses are provided for any escalated issues.
- Keep departmental documentation up to date, ensuring all user assigned hardware correctly logged for reference.
- To follow the change management process at all times, ensuring all jobs logged and passed through the correct approval routes.
- To produce and maintain documentation required for IT Infrastructure management.
- Frequent travel to support Formula 1 events.
- To complete all mandatory training within specified timelines.
- To undertake other duties within your capabilities as your Manager or Director may assign to you from time to time.
- Ensure compliance with SOX and GDPR regulations within IT Infrastructure.
Personal Qualities
- Strong communication skills with the ability to convey ideas clearly and confidently.
- Highly motivated and well-structured in managing tasks.
- Positive, adaptable, and flexible when faced with challenges.
- Proactive, with a solution-oriented mindset.
- Essential Knowledge of Microsoft 365 Suite and Azure Active Directory.
- Knowledge of operational Device Managers.
- Operational Knowledge of a wide range of IT and communication equipment.
- Good customer service skills.
- Demonstrable understanding of IT Service best practices.
Experience working in a global organisation across different time zones.
- ITIL Foundation Qualification.
- Office 365 Administration and Troubleshooting Knowledge & Skills.
- Prior to the role it is essential that you demonstrate: Essential Knowledge of Microsoft 365 Suite and Azure Active Directory.
- Knowledge of multiple operating systems including, Windows, Mac OS and Linux.
- Operational Knowledge of a wide range of IT and communication equipment.
- Experience managing and troubleshooting printer hardware and software.
The next step in your career might be becoming an IT Systems Analyst, IT Network Engineer, or IT Support Manager.
Joining F1 means becoming part of a team that values innovation, collaboration and personal growth. We offer a dynamic work environment where ideas are heard, and employee contributions truly make an impact. We seek to recruit, develop, and retain the most talented people to play their role in accelerating the future of the sport. As a member of the F1 team, you will be able to access our amazing benefits:
- Private Healthcare scheme
- Dental Care 4 x Grand Prix Paddock passes per season
- Enhanced maternity/paternity leave and other family planning policies
- A free staff shuttle service running to and from surrounding trains stations near to Biggin Hill
- Free healthy snacks in our offices
- Subsidised canteen in Biggin Hill, serving breakfast and lunch
- 25 days annual leave and 8 Bank Holiday days, plus a Christmas period closure
- Opportunities to develop and request training for your role via our in-house Learning and Development team
- Discount on F1 merchandise
- Discount at F1’s experiences including F1 Arcade and F1 Drive
- Perkbox benefit portal and more
We only communicate with candidates through official @f1.com email addresses. We will never contact you via personal email accounts, messaging apps, or request payment as part of our recruitment process. If you receive suspicious communication claiming to be from our talent team, please report it to recruitment@f1.com.
We deliver the world’s greatest sports and entertainment spectacle with innovation, inclusivity, and sustainability at the heart of its future growth and value. As the global rights holders of this incredible sport our team delivers the 24‑race calendar direct to our passionate fans around the globe. Everything you see on screen or at an event comes via our people at F1. Whether its engineering, broadcast, legal, logistics, security, event management, commercial, media rights, marketing, and communications there is always a driven and talented team working to maximise the potential of the sport. We are focused on delivering the best for our fans and partners while also ensuring we do the right thing as a business and use the power of Formula 1 to make a positive contribution to the places we visit and to our own community. That is why sustainability and accessibility are part of every decision F1 makes. Our commitment to being Net Zero by 2030 is already reducing our emissions both on and off the track, and our focus on diversity and inclusion ensures everyone is welcome. This is Formula 1!
'/%3e%3cpath%20d='M101.744%2012.4726L102.894%2016.1947L99.0021%2013.2201L101.744%2012.4726ZM105.3%208.40937H100.488L99.0026%203.59473L97.5116%208.41047L92.7%208.40385L96.5965%2011.3834L95.1055%2016.1942L99.0021%2013.2196L101.408%2011.3834L105.3%208.40992V8.40937Z'%20fill='white'/%3e%3cdefs%3e%3clinearGradient%20id='paint0_linear_5593_1381'%20x1='90'%20y1='9.44471'%20x2='99'%20y2='9.44471'%20gradientUnits='userSpaceOnUse'%3e%3cstop%20stop-color='%2300AD70'/%3e%3cstop%20offset='0.998594'%20stop-color='%2300B67A'/%3e%3cstop%20offset='1'%20stop-color='%23DCDCE6'/%3e%3c/linearGradient%3e%3c/defs%3e%3c/svg%3e){kind=small}
