Workplace Technology Analyst

iTech Media; London; On-site; GBP 35,000 - 50,000; Full time

Job summary

iTech Media is seeking a Workplace Technology Analyst to support and enhance their technological initiatives. In this role, you will provide first-line and second-line support while participating in innovative projects that redefine technology in the workplace. Perfect for those eager to learn and grow within a dynamic team environment.

Benefits

Flexible working hours

25 days holiday plus additional days for birthday and events

Private healthcare including dental and wellbeing support

Up to four months gender-neutral paid parental leave

Annual flexible budget for learning

Discretionary bonus eligibility

Pension contribution matched up to 10%

Life insurance cover equivalent to 4x salary

Qualifications

• Experience with Windows and macOS systems.
• Familiarity with collaboration tools (Slack, Zoom).
• Dedication to self-improvement.

Responsibilities

• Providing first-line and second-line support for end-user tooling.
• Contributing to transformational infrastructure projects.
• Acting as a technical escalation point for service desks.

Skills

Proficiency in Microsoft 365

Experience in Okta

Strong customer service skills

Experience with Mobile Device Management

Tools

Microsoft Azure AD

Slack

Zoom

Job description

Social network you want to login/join with:

iTech is a global digital marketing servicescompany with a focus on digital media, online communities and comparison products. We create and develop flagship brandsandoptimise platforms to engage, inform and entertain global audiences across the most competitive comparison markets in the world: iGaming, Sports Betting and Personal Finance. We've brought to lifeover 150 products across 50+ countries and over 20+ languages, and the opportunities at iTech are unrivalled: you'll work with and learn from industry experts, deliver your best work and make a real impact.

We're a bootstrapped company, with 280+ awesome Arcs (our collective noun)today around the world. Our purpose is to Help People Make Smart Choices Online. We achieve our goals by building products that help peoplehave fun, avoid the bad choices, and make the right play.

Are you ready to embark on a mission that will propel your career forward? The Workplace Technology Analyst role is your gateway to an exciting opportunity, where you can be a part of a dynamic team that's shaping the future of technology in our workplace.

At the heart of our squad is the Workplace Technology Analyst, a key player in executing our Workplace Technology Strategy, as designed by our Head of IT and Workplace Technology Architect. This role is vital to ensuring the smooth delivery of our technology initiatives, offering first-line and second-line support, and contributing to transformative projects that redefine our technological landscape

Path to Progression: This role offers a clear path for growth, with the potential to advance to the second line and even further to the third line. It's the perfect opportunity for someone who's eager to evolve their career.

Learning Opportunities: You'll work closely with our Workplace Technology Architect and Engineer on cutting-edge projects. This is your chance to expand your knowledge and skills in a collaborative environment.

What you'll be doing:

• Providing first-line and second-line support for end-user tooling and hardware.
• Offering onsite support for Workplace Technology, ensuring our systems run smoothly.
• Acting as a technical escalation point for outsourced service desks (, ResolutionIT), ensuring top-notch service delivery.
• Supporting the day-to-day operations (BAU) of Critical Infrastructure, including Microsoft, Okta, and Jira
• Contributing to Transformational Infrastructure Projects that drive innovation and change.

You'll have:

• Proficiency in Microsoft 365 and Microsoft Azure AD, along with experience in Okta or an Equivalent Federated Identity and Access Management Solution
• Familiarity with collaboration tools such as Slack, Zoom Rooms, and the Zoom Platform.
• Expertise in Windows and macOS operating systems and hardware.
• Experience with Mobile Device Management (MDM) products, including Jamf and Microsoft Endpoint Manager.
• Administration experience with SaaS products, including Notion, Microsoft 365, Okta, Slack, and more.
• The ability to thrive in a dynamic team with flexible requirements, as well as the capacity to work independently when necessary.
• Strong customer service and communication skills, honed through prior experience working at a help desk.
• A dedication to self-improvement and a passion for learning new skills.

What we can do for you:

·Flexible working hours – “work your way”

·25 days holiday, plus we close over end of year holiday period. You also get two days for your birthday and a life event, and two paid volunteering days a year.

·Private healthcare including dental, optical, physio, wellbeing and talking therapy

· Up to four months gender neutral paid parental leave

· A flexible budget towards learning and benefits every year

·Eligibility for our discretionary bonus scheme

·Pension contribution matched up to 10%

·Life insurance cover of 4x salary

You can see more information about all of our awesome benefits here.

Diversity, equity and inclusion at iTech Media

iTech celebrates diversity in our teams, and we take inclusion seriously here. We’re creating an unrivalled opportunity for our teams to grow and belong, and as we scale, we know we need the most talented people with diverse backgrounds, perspectives and skills. If you’re good at what you do, come and join us. The more inclusive we are, the more epic experiences we can create for our communities.