Workplace Support Assistant

JLL; England; On-site; GBP 22,000 - 28,000; Full time

Job summary

JLL is seeking a Workplace Support Assistant to deliver exceptional facilities services in Hertfordshire. This role includes visitor management, meeting support, and maintaining office supplies, ensuring a high level of client and tenant satisfaction. Ideal candidates will have a strong customer service background, excellent organizational skills, and the ability to handle various administrative tasks effectively.

Qualifications

• Experience in a Luxury Hotel Customer Service / Room Reservations /Reception concierge environment strongly preferred.
• Ability to multitask and attention to details.

Responsibilities

• Manage visitor and contractor check-ins and access.
• Provide support for meeting room setups and refreshments.
• Handle incoming and outgoing mail services.

Skills

Customer Service

Communication

Attention to Detail

Organizational Skills

Time Management

Job description

JLL Hertfordshire, England, United Kingdom

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JLL Hertfordshire, England, United Kingdom

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Working Hours

Monday - Friday 8am - 3pm (35 hours per week)

Working Hours

Monday - Friday 8am - 3pm (35 hours per week)

The Workplace Support Assistant (WSA) is responsible for providing the facilities services required to maintain service delivery including mail room services, minor porterage and moves activities, reception cover and janitorial re-stocking, stationery supplies etc.

The WSA functions as a JLL professional who assists the FM team supporting the service delivery in his assigned buildings. The WA is responsible for assisting in all aspects of client and tenant satisfaction..

What The Job Involves

• Visitor/contractors management – Greeting & signing the clients/engineers on to site. Activate access passes by contacting the Aon London security office.
• Assist colleagues with the meeting room audio equipment.
• Assist colleagues with booking meeting rooms
• Guest WIFI - Allocating guest WIFI.
• Meeting Services – Setting up refreshments, delivering lunches to the rooms, changing the room layouts. Clearing rooms after use, using the dishwasher.
• Mail Services –Scan and deliver incoming mail daily for the office. Use the Click & Drop platform to send outgoing post every day.
• Visual inspections on cleaning & hazards around the office, to be carried out and report any issues to the reception team.
• Cleaning and filling the coffee machine.
• Collecting the fruit and milk from the front door and store in the kitchen
• Restocking consumables for the office
• Restock stationery for the office.
• Adjusting the AC temperature on both floors.
• Assist colleagues with printing/scanning/binding requests
• Point of contact for customer for JLL representing on site, providing guidance and assisting in proactive FM services
• Assist with any ‘ad hoc’ requirements or request related to functions and events
• Maintaining records in accordance with procedures
  
  

HSE, Security & Quality

• Demonstrate permanent high level of security awareness, knowledge of emergency evacuation procedures, procedures for visits from local authorities as well as general Health & Safety
• Handle/Assist with incoming and outgoing mail enquiries according to the existing procedures
  
  

Additional Duties And Responsibilities

• Working closely with Events Coordinators to ensure seamless cooperation within the departments.
• Maintaining good relationship across the contract with other departments such as external catering, cleaning, security, facilities etc.
• Constantly improving relationship with client.
• Assisting managers and Events Coordinators on site with any reasonable request.
  
  

Key Skills

• 5-star customer service skills, creating experiences that go beyond the expected.
• Proficient computer skills in Microsoft Office programs such as Excel, and Word.
• Excellent communication skills, a proactive approach to work and highly attention to detail.
• Excellent organisational and time-management skills.
• Experience in complaint handling.
• Ability to multitask and implacable attention to details.
• Ability to remain calm under pressure, use initiative and manage changing priorities as they arise
  
  

Experience

• Previous experience in a Luxury Hotel Customer Service / Room Reservations /Reception concierge environment (strongly preferred).
• Experience with Room Bookings systems such as NFS, Condeco, EMS, FM Facts, Delphi, Data craft, is desirable.

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Administrative

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