Workplace Services Finance & Helpdesk Support

Velocity Recruitment; Nottingham; On-site; GBP 27,000 - 33,000; Full time

Job summary

Velocity Recruitment is seeking a Workplace Services Finance & Helpdesk Support based in Nottingham. The role covers administrative support, financial activities and customer service within a large facilities management environment.

You will manage helpdesk requests, coordinate contractors and suppliers, assist with budget control and invoicing, and produce monthly reports to support operations and visitor experiences. DBS and financial background checks are required.

Qualifications

• Organised, proactive and customer-focused with the ability to juggle multiple requests in a busy workplace.
• Experience in Facilities Management, Workplace Services, Contract Support, Helpdesk, Administration or similar environment is advantageous.

Responsibilities

• Manage and respond to workplace helpdesk requests and assign jobs to operatives, contractors or suppliers.
• Coordinate contractors and suppliers and monitor service delivery and progress updates.
• Support budget and invoice management, including processing and reconciling invoices.
• Produce monthly financial and operational reports and maintain accurate records and dashboards.
• Assist with audits, compliance checks, and document management.
• Support office moves, occupancy tracking and general workplace coordination.

Skills

Customer service

Organised

Proactive

Multi-tasking

Job description

Workplace Services Finance & Helpdesk Support

Location: Nottingham

Salary: £30,000 per annum

Contract: 6-Month Fixed-Term Contract, with scope to go permanent

Hours: 8:00am - 5:00pm, Monday to Friday

Working Pattern: Fully site-based, 5 days per week

Role Overview

We are currently recruiting for a Workplace Services Finance & Helpdesk Support position based in Nottingham, working for a large and well-established Facilities Management company.

The role is responsible for supporting the smooth day-to-day operation of Workplace Services by providing administrative, financial and customer support.

You will manage helpdesk requests, coordinate contractors and suppliers, support budget and invoice management, produce reports and help ensure colleagues and visitors receive an excellent workplace experience.

Key Responsibilities

• Manage and respond to workplace helpdesk requests, ensuring issues are dealt with promptly.
• Assign jobs to Workplace Services Operatives, contractors and suppliers.
• Keep colleagues informed of progress and provide updates on service requests.
• Monitor supplier spending and support the management of the Workplace Services budget.
• Process and reconcile invoices, investigating and resolving any discrepancies.
• Liaise with contractors and suppliers to ensure services are delivered correctly and invoices are accurate.
• Monitor supplier performance against agreed Service Level Agreements (SLAs).
• Maintain accurate records, reports and operational dashboards.
• Produce monthly financial and operational reports.
• Support audits, compliance checks and document management.
• Assist with office moves, occupancy tracking and general workplace coordination.
• Support visitor management and help deliver a positive workplace experience.
• Identify opportunities to improve helpdesk processes and operational efficiency.
• Build strong working relationships with colleagues, suppliers and key stakeholders.
• Provide a high level of customer service and act as a positive representative of Workplace Services.

About You

The successful candidate will be organised, proactive and customer-focused, with the ability to manage multiple requests and priorities in a busy workplace environment.

Previous experience within Facilities Management, Workplace Services, Contract Support, Helpdesk, Administration or a similar environment would be advantageous.

Additional Requirements

Due to the nature of the site, the successful candidate will be required to successfully complete DBS and financial background checks prior to commencing the role.

What's on Offer?

• £30,000 per annum
• 6-month fixed-term contract
• Genuine scope to go permanent
• 8:00am - 5:00pm, Monday to Friday
• Fully site-based in Nottingham
• Opportunity to join a large and established Facilities Management company
• Varied role covering workplace services, helpdesk, finance and administration
• Excellent opportunity for long-term career development