Workplace Manager I

Aztec Group; Saint Helier; Hybrid; GBP 60,000 - 90,000; Full time

Benefits offered by this job

Discretionary bonus scheme

Flexible, hybrid working

Ability to work abroad for up to 3 wks

Generous holiday allowance

Pension scheme

Private medical insurance

Life assurance (death in service)

Worldwide travel insurance

Health and wellbeing programmes

On-site parking

Job summary

Aztec Group in Jersey is seeking a Manager I – Workplace Operations to lead the Jersey Workplace service, accountable for operations delivery, local team leadership, and contracts. You'll partner with the Manager II and own the local workplace outcomes.

The role covers building operations, health and safety, security, budgeting and supplier management, with a focus on visitor and employee experience. We offer a flexible, hybrid working model and a comprehensive benefits package.

Qualifications

• Experience in workplace operations or facilities management.
• Strong knowledge of building operations, health and safety, and compliance.
• Proven leadership and people-management skills.
• Commercial awareness with budgets and contracts.
• Excellent stakeholder-management and communication.
• Highly organized with record-keeping discipline.

Responsibilities

• Lead Jersey Workplace team and set priorities, service standards.
• Own full Jersey Workplace service and budget control.
• Oversee building operations, maintenance, and safety compliance.
• Manage security, access control, and liaison with property manager.
• Coordinate supplier contracts, risk assessments and permits.
• Deliver Workplace Experience standards for visitors and staff.
• Maintain records, floor plans, and service documentation.
• Support capital works and workplace-change projects.
• Provide leadership during incidents affecting access or operations.
• Report KPIs, risks, and budget to Manager 2.

Skills

Workplace ops

Facilities management

Health & safety

Budgets

Stakeholder management

Contractor management

Job description

At Aztec, we're committed to building and nurturing a diverse and inclusive workforce where everyone feels valued, respected, and able to grow. We know that different backgrounds, perspectives, and experiences strengthen our business and we welcome applications from all individuals. So, if your experience doesn't exactly match with every part of the job description, but you are excited about the role, we would still like to hear from you. If you are passionate, curious, innovative and data driven, you could still be a good fit.

About the role:

Aztec's Workplace Team is responsible for delivering a safe, compliant, resilient and high-quality workplace experience for employees, visitors and guests.

The Manager I – Workplace Operations leads the full Jersey Workplace service and is accountable for Workplace Operations delivery, local team leadership, contracted services and oversight of Workplace Experience outcomes. The role works closely with the Manager II and provides clear local ownership, stakeholder engagement and operational escalation.

Key responsibilities:

• Lead the Jersey Workplace team and establish clear priorities, roles, service standards and cover arrangements.
• Take accountability for the full Jersey Workplace service, balancing operational requirements with employee, visitor and client experience outcomes.
• Lead building operations, maintenance, repairs, statutory compliance and operational standards.
• Own local health and safety delivery, risk management, incident escalation, emergency preparedness and business continuity support.
• Own Aztec building-security coordination, including access control, security procedures, incident escalation and the working interface with the building concierge and property manager.
• Manage landlord, property manager, contractor and vendor relationships, ensuring issues are resolved safely and effectively.
• Oversee contractor control, including scope, risk assessments and method statements, permits, access and completion evidence.
• Manage local Workplace budgets, purchase orders, invoices, contracts and cost forecasts in line with agreed controls.
• Own supplier performance, service levels, review meetings, improvement actions, renewals and escalations.
• Oversee the Workplace Experience role and ensure delivery of visitor, client, hospitality, communications, travel and employee-experience standards.
• Maintain clear operational records, asset information, compliance evidence, floor plans and service documentation.
• Coordinate deliveries, couriers, internal distribution, furniture and equipment moves, and practical operational support.
• Lead operational floor walks, identify issues, assign actions and track items through to closure. Lead operational floor walks, identify issues, assign actions and track items through to closure.
• Support local capital works, refurbishments, moves and workplace-change projects, ensuring operational readiness and effective handover.
• Provide local leadership during incidents that affect people, access, security or workplace operations, escalating promptly where required.
• Build strong relationships with local leaders and stakeholders and provide responsive, professional support on workplace matters.
• Establish and report service KPIs, risks, issues, budget position and improvement activity to the Manager 2.
• Identify and implement cost-effective service improvements while maintaining compliance, safety and service quality.
• Ensure appropriate cross-training, documented processes and resilience across the permanent team and contracted services.
• Undertake additional Workplace leadership, operational and project responsibilities as required. Undertake additional Workplace leadership, operational and project responsibilities as required.

Skills, knowledge, expertise:

• Relevant management experience in workplace operations, facilities management, property operations or a comparable service environment.
• Strong working knowledge of building operations, health and safety, compliance, physical security, contractors and supplier management.
• Experience of leading people, setting priorities, managing performance and developing resilient service delivery.
• Commercial awareness with experience of budgets, purchase orders, invoices, contracts and cost control.
• Strong stakeholder-management, communication, judgement and escalation skills.
• Highly organised, comfortable managing competing priorities, and able to maintain accurate records and evidence.
• Confidentiality, tact, discretion, computer literacy and the ability to learn new systems are essential.

We will provide training, both in house for relevant technical knowledge and through the Aztec Academy where appropriate, to support your development. You will need to be quick to learn new systems, organised in your approach, and comfortable working with people across the business.

We understand that everyone has different needs, and that’s why our employee package includes a variety of benefits. In addition to a competitive salary, here are some examples of the benefits that we may offer for our permanent roles:

• Discretionary bonus scheme
• Flexible, hybrid working
• Ability to work abroad for up to 3 weeks per annum
• Generous holiday allowance
• Pension scheme
• Private medical insurance, including eye care
• Life assurance (death in service and critical illness benefit)
• Worldwide travel insurance
• Health and wellbeing programmes
• On-site parking