Workplace IT Engineer

Pertemps; London; On-site; GBP 125,000 - 150,000; Part time

Job summary

A local authority in West London is seeking a Workplace IT Engineer for an ongoing temporary position. The role involves delivering workplace technology support, resolving IT issues, and managing device installations. A driving license is essential as the role requires working across various locations. The ideal candidate will have strong troubleshooting skills and adaptability within Digital services.

Qualifications

• Ability to do in-depth troubleshooting and backend analysis.
• Able to adapt and work with other Digital services teams to resolve users’ issues.
• Involvement with new technology and project work.
• Installation or decommissioning of devices at office locations.
• Prioritization of escalations from Service Management with timely updates.
• Support for print service issues and logging issues with Ricoh.

Responsibilities

• Provide support and delivery of workplace technology support to staff.
• Resolve 1st and 2nd line issues at council sites.
• Install or decommission devices and manage cabling.
• Manage VIP escalations and provide regular updates.

Skills

In-depth troubleshooting

Adaptability with Digital Services

Project work involvement

Device installation

Service Management prioritization

Support for print services

VIP management

Job description

Workplace IT Engineer – Ongoing Temp - £175 per day PAYE or £225 per day (Umbrella Rate)

Local Authority is seeking a Workplace IT Engineer to joint their IT & Digital Services department their West London offices.

This is an ongoing temporary position to start ASAP and will pay £175 per day PAYE or £225 per day (Umbrella)

This is a site based role and will involve working across locations withing the borough. Driving license is essential.

The Workplace IT Engineer will provide support and delivery of workplace technology support to staff, including provision of hardware, software and support. They will resolve 1st and 2nd line issues at council sites, via drop-ins or using telephony and remote-control functions.

The ideal Workplace IT Engineer will have the following knowledge, skills and experience:

• Ability to do in depth troubleshooting and backend analysis.
• Able to adapt to, and work with, other Digital services teams to resolve users’ issues.
• Be involved with new technology and project work.
• Install or decommission devices at office locations – to include cabling from floor to desk and patch panel to switch level.
• Prioritise escalations from Service Management, providing regular and timely updates.
• Support print service issues and log issue with Ricoh when needed.
• Manage VIPs and escalations.
• Please note this role is subject to vetting checks