Workplace Host

CBRE Local UK; Birmingham; On-site; GBP 22,000 - 28,000; Full time

Job summary

CBRE is seeking a Workplace Host for their Birmingham location, responsible for enhancing workplace experiences. The role includes greeting visitors, managing office areas, and providing administrative support to ensure operational efficiency. A minimum of 1-2 years in customer service or related fields is preferred.

Qualifications

• 1-2 years experience in Front Desk, Concierge, or Customer Service roles.
• Ability to present information effectively to groups.
• Experience in facilities management preferred.

Responsibilities

• Owning office floors and ensuring a good workplace experience.
• Greeting and assisting clients, managing guest registration.
• Providing administrative support and collaborating with various teams.

Skills

Advanced communication skills

Problem-solving

Job description

Company Profile

CBRE is the global leader in real estate services and leverages the industry's most powerful knowledge base to meet the commercial real estate needs of its clients worldwide. Our vision is to be the preeminent, vertically integrated, globally capable real estate service firm. Globally we employ over 70,000 employees and operate in 48 countries.

Job Title: Workplace Host

CBRE Global Workplace Solutions is a leading global provider of integrated facilities and corporate real estate management. We are recruiting a Workplace Experience Host to join the team located in Birmingham.

Role Summary:

• Ownership of office floors and the surrounding areas to ensure the best workplace experience is met each day
• Greets employees and announces clients, applicants, and visitors. Conducts guest registration through badging software. Arranges escorts as needed. Issues visitor passes and validates parking
• Maintains neat appearance reception area, conference rooms caf and other common areas. Requests building and housekeeping services as needed. Periodically inspects common area equipment to ensure good operating condition. Arranges equipment service as needed.
• Assists the Workplace Experience Team and CBRE community with general administrative support including all mail services, event management, desk booking, bike locker management, etc. Requests building and/or equipment services as needed.
• Assists with the CBRE community on-boarding process, including new employee orientation, training, equipment and software ordering - workflow assistance and welcoming procedures and first day orientation management.
• Collaborate with IT, Maintenance, Cleaning, Helpdesk teams to ensure that issues are proactively reported and addressed in line with procedures.
• Full JD can be provided upon application.

Experience Required:

• A minimum of 1 - 2 years related experience (e.g. Front Desk, Concierge, Hospitality, Room Management, or Customer Service roles) is preferred.
• Advanced communication skills with the ability to effectively present information to an internal department and/or large groups of employees.
• Experience in facilities management and/or dealing with suppliers/contractors beneficial.
• Ability to solve problems and deal with a variety of options in complex situations.