Workplace & Facilities Manager

Mitie Group plc.; Greater London; On-site; GBP 45,000 - 50,000; Full time

Job summary

Mitie Signature, part of Mitie, is seeking an ambitious Workplace & Facilities Manager to lead the delivery of premium workplace services within a prestigious corporate office environment in London.

This role involves ensuring health & safety, compliance and operational excellence while shaping an environment where employees, clients and visitors can perform at their best.

Qualifications

• 3-5 years' Facilities Management experience within a corporate office environment.
• Experience managing workplace services, suppliers and contractors.
• Strong knowledge of workplace Health & Safety and compliance requirements.
• Excellent stakeholder engagement and communication skills.
• Strong organisational and problem-solving skills.
• A customer-focused mindset and passion for delivering exceptional workplace experiences.

Responsibilities

• Lead the day-to-day delivery of workplace and facilities services.
• Manage Front of House, Security, Cleaning and Waste operations.
• Build strong relationships with client stakeholders, occupiers, service partners and building management teams.
• Act as the primary point of contact for workplace and facilities matters.
• Lead workplace Health & Safety activities, including risk assessments, audits, inspections and compliance processes.
• Coordinate contractors, permits to work and safe working practices across the site.
• Monitor operational performance, service standards and KPIs.
• Produce operational, compliance and performance reporting.
• Support workplace projects, moves and continuous improvement initiatives.
• Ensure the workplace remains safe, compliant, welcoming and presentation-ready at all times.

Skills

Facilities management

Stakeholder management

Health & Safety

Communication

Organisational skills

Customer focus

Multi-tasking

Job description

Job Title: Workplace & Facilities Manager

Location: Central London

Salary: £45,000 - £50,000 per annum (depending on experience)

Lead a Premium Workplace Operation and Experience

Are you ready for the next step in your Facilities Management career?

Signature, part of Mitie, is seeking an ambitious and customer-focused Workplace & Facilities Manager to lead the delivery of workplace services within a prestigious corporate office environment in London.

This is far more than a traditional FM role. You will be responsible for leading the day-to-day operation of a premium workplace, creating an exceptional experience for employees, clients and visitors whilst ensuring the highest standards of operational excellence, compliance and Health & Safety. Working closely with client leadership teams, occupiers, service partners and workplace colleagues, you will play a visible role in shaping an environment where people can perform at their best.

This opportunity is ideal for someone with 3-5 years' Facilities Management experience within a corporate workplace environment who is looking to broaden their experience, take ownership of a high-profile site and accelerate their career with one of the UK's leading workplace experience providers. The role provides significant responsibility for workplace compliance, risk management and safety leadership, making Health & Safety a key part of your remit.

About the Role

As Workplace & Facilities Manager, you will be responsible for the overall delivery of workplace services, ensuring the workplace remains safe, compliant, operationally excellent and consistently reflects the culture and expectations of the client.

You will oversee a range of workplace services including Front of House, Security, Cleaning and Waste, while acting as the primary point of contact for workplace operations, facilities matters and stakeholder engagement. Health & Safety will be a major focus of the role, requiring a proactive approach to compliance, risk management, contractor control and promoting a strong safety culture across the workplace.

Key Responsibilities

• Lead the day-to-day delivery of workplace and facilities services.
• Manage Front of House, Security, Cleaning and Waste operations.
• Build strong relationships with client stakeholders, occupiers, service partners and building management teams.
• Act as the primary point of contact for workplace and facilities matters.
• Lead workplace Health & Safety activities, including DSE assessments, risk assessments, audits, inspections and compliance processes.
• Coordinate contractors, permits to work and safe working practices across the site.
• Monitor operational performance, service standards and KPIs.
• Produce operational, compliance and performance reporting.
• Support workplace projects, moves and continuous improvement initiatives.
• Ensure the workplace remains safe, compliant, welcoming and presentation-ready at all times.

What We're Looking For

Essential

• 3-5 years' Facilities Management experience within a corporate office environment.
• Experience managing workplace services, suppliers and contractors.
• Strong knowledge of workplace Health & Safety and compliance requirements.
• Excellent stakeholder engagement and communication skills.
• Strong organisational and problem-solving skills.
• A customer-focused mindset and passion for delivering exceptional workplace experiences.
• Ability to manage multiple priorities in a fast-paced environment.

Desirable

• IOSH, NEBOSH or equivalent Health & Safety qualification.
• Engineering, technical building services or Hard FM experience.
• Experience supporting workplace projects, mobilisations or office moves.