Workplace Experience Manager

Churchill Services; London; On-site; GBP 50,000; Full time

Job summary

An established industry player is looking for a passionate Workplace Experience Manager to lead their dynamic team in London. This role involves managing a central office, ensuring exceptional service experiences, and overseeing key functions like Mailroom operations and Event Setups. You will inspire your team to maintain high standards and foster positive relationships with clients. The company values talent and offers a range of perks, including generous holiday allowances, wellness support, and ongoing training. If you thrive in a fast-paced environment and are committed to excellence, this opportunity is perfect for you.

Benefits

Employee Ownership

33 days holiday

Company sick pay

Maternity and paternity leave support

24/7 GP access

Two paid volunteering days

Exclusive perks and discounts

Ongoing training and development

Wellbeing, Diversity & Inclusion initiatives

Recognition and rewards

Qualifications

• Experience in operations management, preferably in hospitality or facilities.
• Strong leadership skills with a focus on customer satisfaction.

Responsibilities

• Oversee workplace and guest relations services, ensuring high standards.
• Lead a team to meet and exceed contractual commitments.

Skills

Operations Management

Customer Service

Leadership

Communication Skills

Attention to Detail

Event Management

Job description

Workplace Experience Manager

£50,000 per annum

Based in London, Tottenham Court Road

We are seeking a passionate Workplace Experience Manager to join our dynamic On Verve team, managing and delivering outstanding service experiences. You will oversee the client's central London office, collaborating with business service partners and steering a team of 9 to achieve operational excellence.

Leading the Workplace Services team, you will be overseeing key functions including Mailroom operations, Lost & Found, Porterage, Event Setups, and more. With a strong leadership approach, you will uphold high standards, foster client relationships, and ensure overall satisfaction across the client account.

As a Workplace Experience Manager, you'll be:

• Ensuring the smooth management of all workplace and guest relations services within the client building, exceeding expectations in all areas of the customer facing operations.
• Providing strong, measured leadership for your team to ensure that contractual commitments are met and exceeded.
• Delivering events from the initial booking, lead up, and on the day. Including spaces to be setup in line with the booking requirements and ensuring the WP team carry out all requirements.
• Conducting regular floor walks around the building and meeting room spaces to ensure they are maintained to the established standards.
• Managing all site issues, including incidents, accidents and ensuring Churchill Group and client Health & Safety policies are adhered to.

As a Workplace Experience Manager, you'll have:

• Previous experience in operations management, preferably in hospitality, facilities, or customer service.
• Experience in a similar role or in a high-end customer-facing role leading a team and building positive work environments.
• Excellent communication skills with a keen eye for attention to detail.
• High level of inspiration to increase memorable guest & employee service.
• Ability to work to deadlines and juggle multiple tasks and projects, as well as multiple stakeholders.

What we offer you

We believe in rewarding talent and creating a workplace where everyone feels valued. Here's what you'll get:

• Employee Ownership - You are part of our success!
• 33 days holiday (including bank holidays)
• Company sick pay
• Maternity and paternity leave support
• 24/7 GP access, plus mental health, wellness, financial, and legal support
• Two paid volunteering days per year - Give back to a cause that matters to you
• Exclusive perks and discounts - More than 250 deals available
• Ongoing training and development - From apprenticeships to leadership programs
• Wellbeing, Diversity & Inclusion - Our Mosaic Committee and Mental Health First Aiders are leading the way
• Recognition and rewards - Celebrating our shining stars all year round

Our Commitment to Inclusion

We are committed to creating a workplace where everyone belongs. As an inclusive and equal-opportunity employer, we welcome applicants from all backgrounds and experiences. We believe that diversity drives innovation and excellence, and we strive to build a culture of respect, fairness, and opportunity for all.

Reasonable adjustments

Please let us know if there are any adjustments, we can make to support you during our recruitment process. We're happy to help...

Please note: Security clearance (DBS) is required for this role.

Keywords:
facilities management, guest services, workplace experience manager, customer services