Workplace Experience Manager

Allscreens Nationwide Ltd; Greater London; On-site; GBP 42,000 - 65,000; Full time

Job summary

ISS Facilities Services is seeking a Workplace Experience Manager in London to lead and optimise the customer journey across a multi-site portfolio. You will oversee workplace operations, manage a small team and support the Key Account Manager as a deputy when required.

The role focuses on delivering exceptional guest experiences, ensuring safety and compliance, and driving continuous improvement in service delivery across sites. On-site, permanent role with 40 hours per week.

Qualifications

• Strong leadership and people management skills.
• Excellent stakeholder and client relationship management skills.
• Operational and facilities/workplace management experience across multiple sites.
• Strong organisational skills, with the ability to manage multiple priorities in a fast-paced environment.
• Financial awareness, including budget management and supplier/contract oversight.
• Analytical and problem-solving skills, using data to drive performance and continuous improvement.
• Knowledge of health & safety, compliance and ESG/sustainability practices.
• Excellent communication and influencing skills, with the ability to build relationships at all levels.

Responsibilities

• Lead and manage workplace services across a multi-site portfolio, ensuring an excellent customer journey.
• Deliver a high-quality guest and hospitality experience from pre-arrival through to departure.
• Provide comprehensive support to the Key Account Manager and act as deputy when required.
• Lead, motivate and develop the workplace team to maintain high service standards.
• Maintain workplace records, reports and documentation to ensure compliance with policies and standards.
• Champion Health & Safety activities and ensure compliance with legislation and internal policies.
• Monitor contract performance, reporting against contract specifications, KPIs and SLAs.
• Coordinate services including cleaning, catering and maintenance to ensure seamless workplace operations and compliance standards are met.

Skills

Leadership

Stakeholder management

Facilities management

Organisational skills

Budget awareness

Data analysis

Health & safety

Communication

Job description

Contract: Professional Services, Production & Technology

Location: London, EC3M 4BY

Hours of work: 40

Contract Type: Permanent

We are seeking a Workplace Experience Manager to lead the delivery of an exceptional customer and guest experience across a multi-site workplace portfolio.

This role will be responsible for creating a high-end, seamless journey for clients and visitors, from pre-arrival through to departure, while ensuring workplace services are delivered to the required standards.

Job Description

We are looking for a customer-focused leader who can build strong relationships with clients, stakeholders and workplace teams.

The successful candidate will oversee workplace operations, lead a small team, support the Key Account Manager as a deputy when required, and drive continuous improvement across the workplace experience.

Key Responsibilities

• Lead and manage workplace services across a multi-site portfolio, ensuring an excellent customer journey.
• Deliver a high-quality guest and hospitality experience from pre-arrival through to departure.
• Provide comprehensive support to the Key Account Manager and act as deputy when required.
• Lead, motivate and develop the workplace team to maintain high service standards.
• Maintain workplace records, reports and documentation to ensure compliance with policies and standards.
• Champion Health & Safety activities and ensure compliance with legislation and internal policies.
• Monitor contract performance, reporting against contract specifications, KPIs and SLAs.
• Coordinate services including cleaning, catering and maintenance to ensure seamless workplace operations and compliance standards are met.

Professional and Personal Competencies/Qualifications

• Strong leadership and people management skills, with the ability to motivate and develop teams.
• Excellent stakeholder and client relationship management skills.
• Operational and facilities/workplace management experience across multiple sites.
• Strong organisational skills, with the ability to manage multiple priorities in a fast-paced environment.
• Financial awareness, including budget management and supplier/contract oversight.
• Analytical and problem-solving skills, using data to drive performance and continuous improvement.
• Knowledge of health & safety, compliance and ESG/sustainability practices.
• Excellent communication and influencing skills, with the ability to build relationships at all levels.

The Company

ISS is a world-leading workplace and facility management company, connecting people and places to make the world work better. Working with customers day by day, side by side, we understand every aspect of the user experience.

Through a unique combination of intelligent solutions, high standards and people who care, to help our customers achieve their purpose, whether it’s hospitals healing patients, businesses producing the next great innovation, or airports bringing passengers home to their families. ISS is committed to doing business the right way, taking its corporate responsibility very seriously. Our passion is people.

We offer you a challenging and exciting career in an organisation with people at its heart. In ISS, everyone has the opportunity to develop, grow and make a difference. #Becomewhoyouwant, #Bepartofsomethingbigger, #facilitiesmanagement

ISS is proud to be a diverse and inclusive employer.

ISS welcomes all applicants regardless of age, disability, gender identity or gender reassignment, marital or civil partnership status, pregnancy or maternity, race (which includes race, colour, nationality, ethnic or national origin and caste), religion or belief, sex, sexual orientation or educational background.

We are proud to be a Gold Employer Recognition Scheme (ERS) award holder and a signatory of the Armed Forces Covenant, recognising our commitment to supporting veterans, reservists, and military families. Through our Joint Forces Programme, we provide mentoring and support to members of the Armed Forces community and their spouses as they transition into civilian careers.

We are a Disability Confident Committed (Level 2) employer, proudly supporting and promoting inclusive hiring practices in line with the UK government’s Disability Confident scheme.

Our passion for inclusivity and diversity makes ISS a more creative, productive and happy place to work.

If you have any further queries regarding this role, please contact the Resourcing Team by emailing [e-mail]

Proud member of the Disability Confident employer scheme

Workplace Experience Manager

Company: ISS Facilities Services

Salary: Not specified

Hours: Full-time

Location: London, EC3M 4BY

Working pattern: On-site

Job type: Permanent

Posting date: 6 Aug 2026

Closing date: 5 Sept 2026

About Disability Confident

Disability Confident is a government scheme. It encourages employers to recruit and retain disabled people and those with long term health conditions.

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