Site Manager

Allscreens Nationwide Ltd; Luton; On-site; GBP 45,000 - 60,000; Full time

Job summary

ISS Facilities Services in Luton is seeking a Site Manager to lead on-site facilities management, ensuring delivery of services and client satisfaction. The role requires engineering knowledge, strong leadership, and a focus on safety and compliance.

You will drive performance, manage budgets, and mentor frontline teams while maintaining a safety-first culture across all hard and soft services.

Qualifications

• Facilities management experience across hard and soft services.
• Engineering knowledge relevant to facilities management.
• Experience managing hard services with exposure to soft services.
• Strong customer focus and communication skills.
• Managerial and people management experience.
• IOSH qualification required.
• Full UK driving licence (Car Band 3) required.

Responsibilities

• Take overall responsibility for the management of the site.
• Ensure all contract deliverables, KPIs, and SLAs are consistently achieved or exceeded.
• Act as the primary point of contact for assigned client accounts and key stakeholders.
• Build strong client relationships and align service delivery with client priorities.
• Lead the delivery of facilities services including cleaning, technical, waste, catering, and other site services.
• Monitor SLA performance, reporting requirements, and performance reviews in collaboration with clients.
• Oversee site financial performance, cost management, and support P&L objectives through efficient resource planning.

Skills

Facilities management experience

Engineering knowledge

Experience managing hard services

Strong customer focus

People management

IOSH qualification

Full UK driving licence

Job description

Contract: Professional Services, Production & Technology

Location: Luton, LU1 3PG

Hours of work: 40

Contract Type: Permanent

Site Manager

We are seeking a Site Manager to act as the lead contact on site for clients and internal stakeholders, overseeing the successful delivery of facilities management services across the site.

This role is responsible for ensuring operational excellence, client satisfaction and delivery in line with contractual and legal obligations.

We are looking for a customer-focused leader with facilities management experience, engineering knowledge, and a strong understanding of both hard and soft services.

The successful candidate will drive performance, maintain compliance, manage financial responsibilities, and create a positive and collaborative working environment.

Company: ISS Facilities Services

Salary: Not specified

Hours: Full-time

Location: Luton, LU1 3PG

Working pattern: On-site

Job type: Permanent

Posting date: 19 Aug 2026

Closing date: 18 Sept 2026

Key Responsibilities

• Take overall responsibility for the management of the site.


• Ensure all contract deliverables, KPIs, and SLAs are consistently achieved or exceeded.


• Act as the primary point of contact for assigned client accounts and key stakeholders.


• Build strong client relationships and align service delivery with client priorities.


• Lead the delivery of facilities services including cleaning, technical, waste, catering, and other site services.


• Monitor SLA performance, reporting requirements, and performance reviews in collaboration with clients.


• Oversee site financial performance, cost management, and support P&L objectives through efficient resource planning.


• Lead, develop, mentor, and empower managers, supervisors, and frontline teams while promoting a safety-first culture.

Professional and Personal Competencies/Qualifications

• Facilities management experience.


• Engineering knowledge.


• Experience managing hard services with exposure to soft services.


• Strong customer focus and communication skills.


• Managerial and people management experience.


• IOSH qualification required.


• Full UK driving licence (Car Band 3) required.

The Company

ISS is a world leading workplace and facility management company, connecting people and places to make the world work better. Working with customers day by day, side by side, we understand every aspect of the user experience.

Through a unique combination of intelligent solutions, high standards and people who care, to help our customers achieve their purpose, whether it’s hospitals healing patients, businesses producing the next great innovation, or airports bringing passengers home to their families. ISS is committed to doing business the right way, taking its corporate responsibility very seriously. Our passion is people.

We offer you a challenging and exciting career in an organisation with people at its heart. In ISS, everyone has the opportunity to develop, grow and make a difference.

#Becomewhoyouwant, #Bepartofsomethingbigger,

#facilitiesmanagement

ISS is proud to be a diverse and inclusive employer.

ISS welcomes all applicants regardless of age, disability, gender identity or gender reassignment, marital or civil partnership status, pregnancy or maternity, race (which includes race, colour, nationality, ethnic or national origin and caste), religion or belief, sex, sexual orientation or educational background.

We are proud to be a Gold Employer Recognition Scheme (ERS) award holder and a signatory of the Armed Forces Covenant, recognising our commitment to supporting veterans, reservists, and military families. Through our Joint Forces Programme, we provide mentoring and support to members of the Armed Forces community and their spouses as they transition into civilian careers.

We are a Disability Confident Committed (Level 2) employer, proudly supporting and promoting inclusive hiring practices in line with the UK government’s Disability Confident scheme.

Our passion for inclusivity and diversity makes ISS a more creative, productive and happy place to work.

If you have any further queries regarding this role, please contact the Resourcing Team by emailing [e-mail]

Proud member of the Disability Confident employer scheme

About Disability Confident Disability Confident is a government scheme. It encourages employers to recruit and retain disabled people and those with long term health conditions.

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