Workplace Experience Manager

JR United Kingdom; Bath; On-site; GBP 30,000 - 50,000; Full time

Job summary

A leading organization seeks a proactive Workplace Experience Manager to enhance service delivery at a key client location in Bristol. The ideal candidate will have a strong background in people leadership, customer service excellence, and facilities management. Join a diverse global team committed to integrity and innovation.

Qualifications

• Experience in Workplace or Facilities Management is advantageous.
• Proven experience in exceeding client expectations.
• Strong background in team development and leadership.

Responsibilities

• Ensure day-to-day contract compliance and adherence to ISS processes.
• Foster a positive team culture and support on-site placemakers.
• Champion a seamless workplace experience for clients and end users.

Skills

Customer Service

People Leadership

Organisational Skills

Job description

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5 days per week on-site | 40 hours/week | Permanent

ISS is seeking a Workplace Experience Manager to lead the on-site service experience at one of our key client locations in Bristol.

This role is perfect for a proactive, people-first leader who thrives in a dynamic, customer-focused environment.

What you'll do

• Ensure day-to-day contract compliance and adherence to ISS processes
• Foster a positive team culture and support your on-site placemakers
• Champion a seamless and elevated workplace experience for clients and end users
• Act quickly on missed SLAs and non-compliance to drive continuous improvement
• Build trusted relationships with clients and stakeholders while upholding ISS values

About You

• Experience of working in either Workplace or Facilities Management (especially cleaning / office settings) – would be an advantage but is not essential
• Proven experience of exceeding client expectations and providing great customer service
• A strong background in people leadership and team development
• Excellent organisational skills and the ability to manage competing priorities
• A passion for service delivery and a proactive mindset
• Ability to balance process compliance with client expectations
• Ability to obtain BPSS Security Clearance. Click here to check your eligibility: BPSS Check

Why ISS?

At ISS, we connect people and places to make the world work better. You’ll join a global organisation that values integrity, innovation, and inclusion. Here, every employee is empowered to make a difference and grow their career.

We proudly support equality and diversity in the workplace and welcome applicants from all backgrounds.