Workplace Experience Host

Mitie; Greater London; On-site; GBP 22,000 - 30,000; Full time

Job summary

Mitie is seeking a friendly and professional receptionist for National Grid in London. You will deliver a welcoming front-of-house experience, manage visitor check-ins, and coordinate meeting room setup and AV needs.

The role requires proactive guest engagement, strong communication, and a focus on security and safety. You will contribute to a well-organised office environment, supporting post, supplies, and general admin while ensuring the highest standards of service for visitors and

Qualifications

• Previous experience in a reception or front-of-house role.
• Excellent verbal and written communication skills.
• Proactive, customer‑focused approach with a professional demeanor.

Responsibilities

• Provide warm, proactive reception across all meeting and guest spaces.
• Apply security protocols and issue visitor badges.
• Manage meeting room reservations, AV and catering arrangements.
• Support office administration including mail, supplies and desk upkeep.
• Coordinate with hosts to inform of guest arrivals via Teams or direct contact.
• Maintain clean, welcoming reception and ensure safety and wellbeing standards.

Skills

Customer service

Front-of-house

Communication

Microsoft Office

Fire Warden / First Aid readiness

Tools

MS Office (Word/Excel/Outlook)

Job description

• Deliver exceptional customer service to all National Grid guests and employees.


• Represent Mitie in a professional, proficient, and personable manner at all times.


• Provide a proactive and engaging reception and front‑of‑house service across all meeting, and guest spaces.


• Ensure prompt reporting and communication regarding any faults, feedback or Health & Safety issues.

Main Duties

Key ResponsibilitiesVisitor Management & Guest Experience

• Operate under a “How Can I Help” mindset.


• Provide a warm welcome to National Grid visitors, employees and contractors. Ensuring to stand when guests are approaching the desk.


• Apply security protocols, issue visitor badges, and ensure building access policies are followed.


• Maintain a clean, professional, and welcoming reception area.


• Proactively engage with guests and clients, to ensure a positive experience.


• Notify hosts of guest arrivals via Teams Chat and direct communication (phone/email).


• Keep reception areas and guest spaces clean and presentable.


• Keep reception areas and guest spaces clean and presentable.


• Answer all calls promptly and professionally using the agreed greeting.

Meeting Rooms & Event Support

• Manage meeting room reservations and set‑ups, including AV and catering.


• Oversee visitor office spaces (executive rooms, internal meeting rooms and hot desks).


• Coordinate meeting rooms set‑ups: manage different room set‑ups available.

Office Management & Supplies

• Ability to guide end‑users for FM requests, logging, categorising, and directing issues appropriately.


• Conduct checks and report maintenance issues promptly.


• Conduct floor walks, ensuring all spaces are presentable and maintained to the required standard, ensuring they are always in a welcoming and ready condition for guests and colleagues.


• Order and manage inventory for stationery.


• Keep communal spaces tidy, well‑stocked, and presentable.

Mail & Communication

• Manage incoming and outgoing post and deliveries.


• Oversee the shared inbox and respond/escalate queries as appropriate.


• Coordinate with building reception and service providers for seamless visitor experiences.


• Liaise with other offices to ensure consistent and aligned operations.

Community & Culture Support

• Assist with local bookings (taxis, restaurants, dry cleaning, etc.) and ad hoc staff requests.


• Help organise small office events or engagement activities to support a positive workplace culture.

VIP & Executive Support

• Respond promptly to requests from the Senior Executives Office and their VIP visitors.


• Ensure VIP profiling is up to date, flagging any changes to the line manager.


• Support executive needs with catering, transport, and occasional light admin (e.g., document printing, room booking).

Health & Safety

• Ensure risk are flagged and logged with Helpdesk if appropriate.


• Serve as a trained fire warden (training provided).


• Support compliance with office wellbeing, safety, and hygiene standards.


• Ensure daily checks and safety walks are carried out in the office daily and documentations are kept visible and updated.

Compliance & Admin Duties

• Ensure thorough shift handovers and adhere to rota punctuality.


• Provide general administrative support including mail services, purchase orders, and site administration tasks.


• Support workplace information systems, FM helpdesk requests, and new starter/site orientation activities.


• Liaise with the building management team to log and get any updates on issues happening in the office and overall building areas.


• Manage locker allocation for new employees.


• Attend team meetings when required and ensure adherence to tasks allocated and new processes agreed.


• Ensure House Rules, Grooming Standards and SOPs are followed at all times.


• Ensure familiarisation with Mitie policies and procedures accessing them via the Mitie Portal

Security Awareness

• Stay alert and report suspicious behaviour on security incidents to your line manager.


• Ensure security protocols are followed accordingly.


• Liaise with building security and site managers as needed.


• Report any suspicious behaviours and incident to your line manager.

Person Specification

• Previous experience in a reception or front‑of‑house role.


• Excellent verbal and written communication skills.


• Proficient in Microsoft Office applications (Word, Excel, Outlook).


• Positive, flexible team player with a proactive attitude.


• Ability to remain calm under pressure and consistently deliver high‑level customer service.


• Fire Warden and First Aid training (or willingness to obtain).

Desirable

• Experience acting as a facilities or helpdesk services contact.


• Experience of working in environments delivering excellent levels of customer care.


• Familiarity with Visitor Management Systems (e.g. Gallagher, Equiem One, Matrix).

Health and Safety Responsibilities

• Follow Group and company policies and procedures at all times.


• Report any apparent deficiencies in systems of work or equipment provided that may result in failure of service delivery or risk to health and safety or the environment.


• Use all work equipment and personal PPE properly and in accordance with training received.


• Report any issues or training needs to your Line manager and /or via your divisional incident reporting system.

Information Security

• Ensure compliance with Mitie and National Grid's information security procedures in all activities.


• Proactively identify and report security risks to your manager.


• Report actual and suspected security incidents.

Location & Hours

• Site-based, 5 days a week at the office.


• 40 hours per week, 8 hours per day, shifts from 7:00am to 7pm - on occasion a flexible finishing time based on client needs.


• Cover the wider team in our Euston Road office when required.


• Occasional evening support required for events, with time off in lieu offered.


• Occasional weekends may be required, with advanced notice received and overtime paid.