Senior Director, Ethics & Compliance Operations

Jones Lang LaSalle Incorporated; Greater London; On-site; GBP 120,000 - 180,000; Full time

Benefits offered by this job

Benefits package

Well-being support

Job summary

JLL in London is seeking a Senior Director, Ethics & Compliance Operations to drive operational excellence and strategic transformation across the global E&C Centre of Excellence. Reporting to the Chief Ethics & Compliance Officer, the role combines governance, program delivery and AI-enabled initiatives to raise maturity and impact.

You will lead a small team, manage budgets and KPI reporting, and partner with Legal Operations, Strategy and regional teams to ensure delivery on time and within

Qualifications

• Experience in Legal Operations or Compliance Operations within a regulated environment.
• Bachelor's degree / equivalent.
• Strong strategy development, transformation & change management skills.

Responsibilities

• Lead E&C CoE operational governance and delivery forums with accountability for actions and resourcing.
• Own E&C's operational MI: budget vs. actuals, KPI/outcome tracking and CECO reporting.
• Drive automation and AI initiatives to improve efficiency and impact across the CoE.

Skills

Operations Management

Governance

Stakeholder Management

AI/Technology fluency

Education

Bachelor's degree

Job description

JLL supports the Whole You, personally and professionally.Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology to our clients. We are committed to hiring the best, most talented people in our industry; and we support them through professional growth, flexibility, and personalized benefits to manage life in and outside of work. Whether you’ve got deep experience in commercial real estate, skilled trades, and technology, or you’re looking to apply your relevant experience to a new industry, we empower you to shape a brighter way forward so you can thrive professionally and personally.Senior Director, Ethics & Compliance OperationsReports to: Chief Ethics & Compliance Officer (CECO) | Location: London / Chicago — global remitWe’re JLL— a leading professional services and investment management firm specializing in real estate. We shape the future of real estate for a better world by using the most advanced technology to create rewarding opportunities, amazing spaces and sustainable real estate solutions for our clients, our people, and our communities. As a Fortune 200 company, we help real estate owners, occupiers and investors achieve their business ambitions. We have operations in over 80 countries and a global workforce of over 115,000 individuals. We believe a diverse and inclusive culture is one where everyone succeeds. That’s why we’re committed to creating an environment where we all feel welcomed, valued, and empowered to achieve our full potential.What this job involvesThis is a new senior leadership role, responsible for driving operational excellence and strategic transformation across JLL's global Ethics & Compliance Centre of Excellence. Reporting to the CECO and part of the E&C senior leadership team, this role turns E&C strategy into disciplined execution, to build a high-performing function and drive transformation, automation and AI initiatives across the CoE.The role brings strong operations management and governance capability, with a focus on defined actions and accountability for delivery; directly impacting team culture and capability-building across the function.Key ResponsibilitiesSupport a High-Performing E&C CoEWork closely with the CECO and their senior leadership team to set and drive E&C's strategic agenda.Build and run the operating rhythm for the E&C CoE: governance forums, strategic planning, reporting, budget tracking, and resourcing.Design and lead initiatives to accelerate organisational maturity and operational discipline.Drive strategic transformation and critical projects — defining and supporting compliance operationalisation, automation and AI utilisation.Work in close partnership with Legal Operations & Strategy, E&C Product Owner and JBS Leadership on shared infrastructure initiatives and to prioritise E&C's AI use-case roadmap, ensuring initiatives are coordinated across regional and pillar teams, and reporting outcomes/ROI to the CECO and governance forums.Governance, Accountability & DeliveryChair E&C planning and delivery forums — ensuring strategic actions and deliverables are assigned, monitored and delivered.Hold peers and line reports accountable for on-time, on-budget delivery.Own E&C's operational MI — budget vs. actuals, programme status, KPI/outcome tracking — and prepare/quality-control materials for CECO reporting into the CLO, LEC and ARC.Drive remediation strategies and compliance projects, ensuring appropriate resourcing and successful delivery.Support the development and maintenance of the E&C team's written standard operating procedures.Team & Culture BuildingLead a small team of E&C team members focused on programmatic and operational support across the CoE, setting priorities and reviewing delivery against commitments.Build team capability to support a growing technology and AI agenda across E&C.Skills & CapabilitiesCurious, innovative and self-motivated, with a commitment to excellence.Strong operations management and governance capability.Exec presence and stakeholder management skills.Ability to drive outcomes and hold individuals accountable to timelines.Enabling — collaborates to find workable and pragmatic solutions.AI/technology fluency, including AI use-case identification, prioritisation and delivery (not a technical build role, but credible with Technology and vendors).Ability to priorities what matters, simplify complexity and drive consistency.Experience & EducationLegal Operations, Compliance Operations, or similar operational leadership within a regulated or professional services environment.Proven strength in strategy development, transformation and change management.Experience managing senior stakeholders and presenting to senior management/governance committees.Familiarity with compliance/AFC domains (AML, sanctions, ABAC) is a plus but essential — this is an operations/transformation role and not a regulatory subject-matter role.Bachelor's degree / equivalent.If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements below. We’re interested in getting to know you and what you bring to the table!Personalized benefits that support personal well-being and growth:JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health.About JLL –We’re JLL—a leading professional services and investment management firm specializing in real estate. We have operations in over 80 countries and a workforce of over 102,000 individuals around the world who help real estate owners, occupiers and investors achieve their business ambitions. As a global Fortune 500 company, we also have an inherent responsibility to drive sustainability and corporate social responsibility. That’s why we’re committed to our purpose to shape the future of real estate for a better world. We’re using the most advanced technology to create rewarding opportunities, amazing spaces and sustainable real estate solutions for our clients, our people, and our communities.Our core values of teamwork, ethics and excellence are also fundamental to everything we do and we’re honored to be recognized with awards for our success by organizations both globally and locally.Creating a diverse and inclusive culture where we all feel welcomed, valued and empowered to achieve our full potential is important to who we are today and where we’re headed in the future. And we know that unique backgrounds, experiences and perspectives help us think bigger, spark innovation and succeed together.