Workplace Experience & Customer Success Lead

Mitie; Manchester; On-site; GBP 40,000 - 50,000; Full time

Job summary

A leading facilities management company seeks a dynamic Customer and Colleague Experience Manager in Manchester. This pivotal role involves managing the Customer Experience Centre to deliver exceptional service. Responsibilities include optimizing operations and enhancing satisfaction for both customers and colleagues. The successful candidate will possess excellent interpersonal skills, a customer-focused mindset, and proven experience in customer experience or facilities management. This role offers a chance to create a collaborative and inspiring workplace.

Qualifications

• Exceptional interpersonal and communication skills.
• Empathy and a customer-first mindset.
• Strong leadership and team-building capabilities.

Responsibilities

• Manage the Customer Experience Centre for seamless service delivery.
• Implement strategies to enhance customer and colleague satisfaction.
• Proactively manage colleague engagement with health and safety compliance.

Skills

Interpersonal skills

Communication skills

Leadership

Customer-focused mindset

Problem-solving

Job description

A leading facilities management company seeks a dynamic Customer and Colleague Experience Manager in Manchester. This pivotal role involves managing the Customer Experience Centre to deliver exceptional service. Responsibilities include optimizing operations and enhancing satisfaction for both customers and colleagues. The successful candidate will possess excellent interpersonal skills, a customer-focused mindset, and proven experience in customer experience or facilities management. This role offers a chance to create a collaborative and inspiring workplace.