Workplace Coordinator

Finastra; Greater London; Sur place; GBP 28 000 - 36 000; Plein temps

Avantages offerts par ce poste

Unlimited vacation

Hybrid working arrangements

Voting/leave benefits

Wellbeing programs

Insurance & retirement

Résumé du poste

Finastra in London is seeking a proactive Workplace Coordinator to create a welcoming, professional environment for employees, clients and visitors. This hands-on role covers reception support, meeting coordination, space maintenance and day-to-day facilities tasks.

You will build strong relationships with suppliers and internal teams, promote ServiceNow usage, and help ensure health, safety and security processes are followed. The position is full-time and office-based five days a week.

Qualifications

• Excellent communication and customer service skills.
• Strong relationship-building and stakeholder management abilities.
• A proactive, solutions-focused approach.
• Strong organisational skills and attention to detail.

Responsabilités

• Be the first point of contact for employees, visitors and clients, creating a warm and professional experience.
• Support reception and visitor management activities.
• Coordinate meetings, events and workplace activities, including room bookings and catering.
• Ensure reception areas, meeting rooms and shared spaces are maintained to a high standard.
• Coordinate day-to-day workplace and facilities services across the office.
• Manage relationships with suppliers, contractors and building management teams.
• Support health, safety and security processes, audits and workplace procedures.
• Resolve workplace issues and identify opportunities to improve services and the employee experience.
• Manage office supplies, workplace inventory and general workplace administration.
• Coordinate deliveries, document handling and asset management activities.
• Promote the use of ServiceNow and workplace support processes.
• Maintain workplace records and provide operational updates when required.

Connaissances

Excellent communication

Customer service

Relationship building

Proactive problem solving

Organisation

multitasking

Health and safety awareness

Independence with collaboration

ServiceNow knowledge

Outils

ServiceNow

Description du poste

Who are we?

At Finastra, we're a global leader in financial services software, dedicated to expanding access to financial services and shaping what's next for the industry. Our technology powers mission-critical solutions across Lending, Payments and Universal Banking, supporting over 7,000 customers, including 80% of the world's top 50 banks, in more than 110 countries.

We're Looking for a Workplace Coordinator

At Finastra, we're looking for a Workplace Coordinator to help create an exceptional workplace experience in our London office.

You'll create a welcoming and professional environment for employees, clients and visitors while helping ensure the workplace runs smoothly every day. This is a varied, hands-on role where you'll build relationships, solve problems, coordinate workplace services and play a key role in shaping the employee experience.

This is a full-time, office-based role requiring attendance in our London office five days per week. As the face of the workplace and a key support for employees, visitors and office operations, being present and visible in the office is an essential part of the role.

If you're proactive, organised and enjoy working with people, we'd love to hear from you.

What You'll Do

• Be the first point of contact for employees, visitors and clients, creating a warm and professional experience.
• Support reception and visitor management activities.
• Coordinate meetings, events and workplace activities, including room bookings and catering.
• Ensure reception areas, meeting rooms and shared spaces are maintained to a high standard.
• Coordinate day-to-day workplace and facilities services across the office.
• Manage relationships with suppliers, contractors and building management teams.
• Support health, safety and security processes, audits and workplace procedures.
• Resolve workplace issues and identify opportunities to improve services and the employee experience.
• Manage office supplies, workplace inventory and general workplace administration.
• Coordinate deliveries, document handling and asset management activities.
• Promote the use of ServiceNow and workplace support processes.
• Maintain workplace records and provide operational updates when required.

What We're Looking For

You enjoy helping people, building relationships and creating positive experiences. You're organised, approachable and proactive, with a strong sense of ownership and attention to detail.

You may come from a background in:

• Workplace coordination or workplace experience
• Office management or office administration
• Facilities support
• Corporate reception or front of house
• Hospitality, hotels or guest services
• Events or customer-facing operational environments

What You'll Bring

• Excellent communication and customer service skills.
• Strong relationship-building and stakeholder management abilities.
• A proactive, solutions-focused approach.
• Strong organisational skills and attention to detail.
• The ability to manage multiple priorities in a fast-paced environment.
• Experience coordinating workplace services, suppliers, events or office operations.
• Knowledge of health and safety, workplace security or facilities processes.
• Confidence working independently while collaborating with wider teams.

Why Join Finastra?

This is an opportunity to make a meaningful impact on the day-to-day experience of employees, clients and visitors in our London office.

You'll be trusted to take ownership, bring new ideas and make a genuine impact on the workplace experience. You'll build relationships across the business, contribute to a positive office culture and help create an environment where people feel welcomed, supported and able to do their best work.

You'll join a collaborative and supportive team environment where your ideas and contributions will be valued.

You'll also have the opportunity to develop your skills across workplace experience, office operations and facilities management within a global organisation.

If you enjoy working with people, creating exceptional experiences and making things happen behind the scenes, we'd love to hear from you.

We are proud to offer a range of incentives to our employees worldwide

These benefits are available to everyone, regardless of grade, and reflect the values we stand for:

• Flexibility: Enjoy unlimited vacation, subject to local regulations and business priorities. Benefit from hybrid working arrangements and inclusive policies such as paid time off for voting, bereavement, and sick leave.
• Well-being: Access confidential one-to-one support through our Employee Assistance Program, connect with our network of Wellbeing Champions and Gather Groups, and take part in monthly events and initiatives designed to help you thrive-inside and outside of work.
• Health & Financial Security: Medical, life and disability insurance, retirement plans, lifestyle, and other benefits.*
• Sustainability: Paid time off for volunteering and donation-matching opportunities to support causes that matter to you.
• Inclusion: Get involved in our incl