Workplace and FM Contracts Manager

United Utilities; Liverpool City Region; On-site; GBP 45,000 - 65,000; Full time

Job summary

Join a leading water and sewage services company as a Workplace and FM Contracts Manager. In this critical role, you will oversee the delivery of facilities management services across the North West of England, manage significant budgets, and lead major workplace projects. With a focus on collaboration and strategic delivery, you will ensure a high standard of service at over 340 operational sites while upholding the company's values of diversity and sustainability.

Benefits

26 days annual leave, increasing to 30

Pension scheme with up to 14% employer contribution

Comprehensive healthcare plan

MyGymDiscounts for wellness benefits

Performance-related bonus

Flexible benefits package

Electric Vehicle scheme

Employee Assistance Plan

Qualifications

• Qualified Chartered Member of the RICS with PQ experience in asset management or facilities management.
• Significant experience in managing large estates and delivery of FM services through outsourcing.
• In-depth knowledge of commercial leases and managing a large corporate estate.

Responsibilities

• Lead and manage outsourced FM services across the UU estate.
• Manage OPEX and CAPEX budgets, ensuring financial accuracy and service quality.
• Deliver major workplace projects in line with company strategy.

Skills

Managing Total FM services

Managing budgets

Understanding commercial property law

Stakeholder collaboration

Education

Chartered Member of the RICS

Professional qualifications in FM or Property

Job description

Workplace and FM Contracts Manager

Job number - UU02471

Region - Cheshire West and Chester

Location name - Lingley Mere (UU), Lingley Green Avenue, Great Sankey, Warrington, WA5 3LP

Posting End Date - 24/06/2025

Band – 3

Role Type – Permanent

Work hours – 37 Hours per Week

Salary - Competitive Salary

United Utilities’ (UU) purpose is to deliver great water for a stronger, greener and healthier North West of England. We are committed to providing our services in a way that respects the environment, supports the economy, and benefits society.

We value diversity, inclusion and innovation in our workplace, and we foster a culture where our people can grow, excel, and be themselves.

We uphold our ethics, values and business model to fulfil our mission and, by setting clear goals and objectives, we create sustainable long-term value for our colleagues, customers and communities. Whether you work with a team that shares your vision or join a network of peers with similar interests, you will find a welcoming and supportive organisation to be part of.

We’ve got a lot to offer. You’ll be part of a thriving FTSE 100 company and will enjoy a range of core benefits that reflect your value and value contribution.

Benefits

• A generous annual leave package of 26 days, which increases to 30 days after four years of service (increases one day per year), in addition to 8 bank holidays
• A competitive pension scheme with up to 14% employer contribution, 21% combined, and life cover·Up to 20% performance-related bonus scheme, as well as recognition awards for outstanding achievements
• A comprehensive healthcare plan through our company-funded scheme
• MyGymDiscounts - gym and wellness benefit that offers up to 25% off on gym memberships and digital fitness subscriptions
• Best Doctors
• Salary Finance
• Wealth at Work courses
• Deals and discounts
• EVolve Car Scheme
• Employee Assistance Plan
• Mental health first aiders
• ShareBuy
• MORE Choices flexible benefits
• Enhanced parental leave schemes

Job Purpose

Formulating strategy and responsible for managing the delivery of outsourced Facilities Management services across the UU Estate and ensuring that the overall strategy remains in line with UU’s Operational requirements.

To lead and manage the delivery of the Company’s Workplace Strategy, across all UU Offices, Depots, Admin buildings and Welfare areas. Working alongside The Head of Property in formulating and upholding the strategy for the above. Managing the delivery of major Workplace projects.

Managing UU’s Commercial leasehold property portfolio.

As a member of the Property Leadership Team to have a key role embedding cross team initiatives in relation to team engagement, Health safety and wellbeing and all other policies and strategies.

Reporting to our Head of Property Services we are seeking to appoint a Workplace and FM Contracts Manager. This is a senior role within the team and the principal requirements are to manage the delivery of FM services through our FM Delivery Partner (who are a internationally recognised supplier of TFM services) across our entire North-West of England estate including the Lingley Mere Business Park Offices campus along with delivery of all FM related projects and works.

Accountabilities & Responsibilities

• Managing a team of 5 and reporting to the Head Of Property
• Managing a Substantial OPEX budget for Accommodation, Facilities Management, commercial rents / service charges, Business Rates, and Energy. Ensuring all annual expenditure remains within budget and accurately forecasting monthly LBE. Managing the Accommodation CAPEX budget.
• Upholding the Company workplace strategy and delivering Accommodation / Workplace and moves / refurbishment and development schemes.
• Overall responsibility for the delivery of outsourced FM Services to over 340 operational sites, offices and depots including the Company HQ office Campus, Call Centres, training centres and Fleet Depots. Ensuring that services meet the expectations of the Business and senior leaders and are delivered within budget and SLA’s / KPI targets are met along with ESG targets set by the Company.
• Acting as a subject matter expert, managing the company’s commercial leasehold portfolio Including negotiation of rent reviews, lease renewals, acquisitions and disposals

Technical Skills & Experience

• Significant experience of managing the delivery of Total FM services via an outsourced provider to a large Corporate Estate.
• Experience managing the delivery of large Workplace Accommodation, refurbishments and Plant replacement projects.
• Have played a key role in large scale tenders for the delivery of outsourced services
• A detailed understanding and practical experience of managing a large Business Park or Estate including management of Business leases and service charge accounts
• In-depth knowledge of commercial landlord and tenant law with hands on experience of all lease related transactions.
• Experience of collaborative working with both internal and external service providers and stakeholders

Qualifications

• A Qualified Chartered Member of the RICS with significant PQ experience in Commercial Property Asset Management or Facilities Management. Or significant experience working in a senior role managing a large commercial estate and be prepared to complete the RICS APC programme via the Facilities Management or Commercial Real Estate pathways. Other Professional qualifications of an equal level connected with FM, Property or Engineering would be considered.
• Must have a valid driving licence

About the Team

• The Property team is a highly skilled and Professional Team delivering a wide range of Property related services across the entire company. We manage the full cycle from acquisition, management and then disposal once surplus to requirements.
• Protecting our Property interests and assets to ensure that we are fully supporting the Company objective of providing great water for a stronger, greener and healthier North West
• The Workplace and FM team which is part of the above provides a critical role managing the delivery of FM Services and Accommodation Projects across 300+ sites with the key objective of providing a safe and great place to work for all our UU Colleagues
• To achieve this we work collaboratively with number of nationally recognised companies in order to successfully deliver key services to our colleagues

We rely on every employee to ensure our customers receive the best possible service, day in, day out. In return, we ensure that you will be well rewarded for your efforts, from an excellent salary through to development opportunities that will really kick start a thriving career here at UU.