Workplace Ambassador - FTC

CBRE Group, Inc.; Reading; On-site; GBP 18,000 - 24,000; Full time

Job summary

CBRE Group, Inc. is seeking a Workspace Ambassador in Reading on a fixed-term contract until December 2026. The role focuses on delivering an exceptional workplace experience across designated floors and collaborating with IT, maintenance and facilities teams to keep services running smoothly.

You will manage meetings, AV equipment, and front-of-house duties while supporting workplace technology adoption and overall customer satisfaction in a fast-paced environment.

Qualifications

• Strong customer service skills.
• Excellent communication abilities.
• Ability to multitask in a fast-paced environment.
• Proactive problem solving and initiative.
• Team player with flexible and adaptable approach.

Responsibilities

• Own designated floors and surrounding areas to ensure best workplace experience.
• Collaborate with IT, maintenance, cleaning and other departments to report and close tickets.
• Coordinate works with internal teams to minimise disruption and maximise satisfaction.
• Develop and maintain excellent communication with key colleagues.
• Manage meeting rooms daily, ensuring cleanliness and functioning AV equipment.
• Provide support to meetings to ensure smooth delivery.
• Manage stationery stock within print areas.
• Conduct daily checks on photocopiers, meeting rooms, breakouts and spaces.
• Act as ambassador for workplace technology applications and user adoption.
• Support Facilities in managing subcontracted services to high standards.
• Report health and safety hazards via facilities and IT helpdesk systems.
• Undertake general manual handling duties as required.
• Maintain notices, floor maps, fire warden and first aid information.
• Assist Facilities with minor move requests and planning support.
• Provide moves liaison support, including portering and planning.
• Provide cover for other floors when needed.
• Cover front-of-house duties as required.
• Complete ad hoc administrative duties.
• Support clear desk initiatives and hygiene standards.
• Act as Fire Marshal and support safe building evacuation procedures.
• Complete mandatory eLearning on time.
• Champion CBRE's core values.

Skills

Customer service

Communication

Multitasking

Problem solving

Team player

Flexibility

Tools

AV knowledge

Job description

JOB DESCRIPTION

Please note this a Fixed-Term Contract until December 2026.

Company Profile

CBRE Global Workplace Solutions (GWS) delivers integrated facilities and workplace solutions that enhance employee experience and support business performance.

Job Title:

Workspace Ambassador

The Workspace Ambassador will embody and deliver an exceptional workplace experience with energy, passion and presence to all building users, creating a welcoming and professional environment across the client site.

Role Summary:

Reporting to the Senior Workspace Ambassador, this customer-facing role is responsible for owning designated floors and surrounding areas to ensure the best possible workplace experience. The successful candidate will work closely with colleagues, customers and suppliers, providing outstanding service while supporting facilities, workplace and technology initiatives.

A flexible approach, strong communication skills and the ability to use initiative are essential within this fast-paced environment.

Key Responsibilities

• Have total ownership of designated floors and surrounding areas to ensure the best workplace experience


• Collaborate with IT, maintenance, cleaning and other key departments to ensure timely reporting and closure of tickets and jobs


• Coordinate works with internal teams to minimise disruption and maximise customer satisfaction


• Develop and maintain excellent communication with key colleagues


• Manage meeting rooms daily, ensuring cleanliness, readiness and fully functioning AV equipment


• Provide support to meetings as requested to ensure smooth delivery


• Manage stationery stock within print areas


• Conduct daily preventative maintenance checks on photocopiers, meeting rooms, breakout areas, kitchenettes and focus spaces


• Act as an ambassador for workplace technology applications, supporting and encouraging user adoption


• Support the Facilities team in managing sub-contracted services, ensuring services are delivered to a high standard and in line with client requirements


• Report health and safety hazards and raise tickets through Facilities and IT helpdesk systems


• Undertake general manual handling duties where required


• Maintain building communications, noticeboards, floor maps, fire warden and first aid information to ensure information remains current and accurate


• Assist the Facilities team with minor move requests when required


• Provide moves and changes liaison support, including portering and planning assistance


• Provide cover and support to other floors when required


• Become familiar with front-of-house duties and provide cover as needed


• Complete ad hoc administrative duties


• Support clear desk initiatives and workplace hygiene standards


• Act as Fire Marshal and support safe building evacuation procedures


• Complete all mandatory eLearning modules on time


• Champion and advocate CBRE's core values

Experience Required:

• Strong customer service and communication skills


• Ability to manage customer expectations effectively


• Innovative and proactive approach to problem solving


• Ability to prioritise tasks and manage multiple responsibilitiesUnderstanding of customer needs


• Ability to multitask in a fast-paced environment


• Knowledge of CBRE/GWS operations and workplace services


• Audio Visual (AV) knowledge


• Good PC skills


• Strong team player with a flexible and adaptable approach

DISCLAIMER

This job description is intended to outline the general duties and responsibilities of the role. It is not an exhaustive list and may be amended to meet business requirements.