Workplace Adjustment Lead

AE Partners; Crawley; On-site; GBP 45,000 - 65,000; Full time

Job summary

AE Partners seeks a Workplace Adjustment Lead (WPAL) to drive the rollout of our Workplace Adjustments Service (WAS) across locations. You will partner with the Director, Total Talent and Culture and engage staff and suppliers to ensure smooth WPA requests and continuous service improvements.

You will develop expertise in disability inclusion, lead by influence, and manage reporting on WAS performance as the service expands globally.

Qualifications

• Demonstrated commitment to disability inclusion and understanding of accessibility challenges in the workplace.
• Experience with talent acquisition/management processes.
• Strong teamwork and ability to lead by influence.
• Project management and customer service management skills.
• Broad understanding of diversity and inclusion and its importance for the future of work.
• Strong diplomacy and stakeholder management skills.
• Experience with reporting, data analytics and presenting insights.
• Ability to communicate across all levels of the company; awareness of HR/HSE challenges related to disability inclusion.

Responsibilities

• Support the effective roll out of the WAS in live locations.
• Ensure a smooth process for WPA requests from staff (and contractors where applicable).
• Facilitate introduction and promotion of the service into new locations, considering local practices and cultural nuances.
• Engage with key stakeholders and suppliers to support project planning.
• Ensure the effective and efficient running of the WAS.
• Maintain the WAS front-end including portal, FAQs, mailbox, and emails.
• Promote awareness and understanding of workplace adjustment processes across stakeholder groups.
• Generate reports and management data to support growth and continuous improvement of the service.
• Act as first line trouble‑shooter for supply or customer concerns.
• Review and maintain common adjustments catalogue.
• Support process change as the service matures/expands to other locations.
• Develop expert knowledge to ensure best practice in disability inclusion.

Skills

Disability inclusion

Talent management

Project management

Customer service management

Diversity and inclusion

Diplomacy

Reporting and analytics

Cross-level communication

Job description

To support our employees and to encourage a sense of belonging for all, our client has created a workplace adjustments service (WAS). The Service is currently being piloted in two countries and will be rolled our globally over 5 years.

To ensure an equitable and supportive workplace for all our employees, a new contract role has been created: Workplace Adjustment Lead (WPAL). The postholder reports to the Director, Total Talent and Culture and works with key stakeholders to provide improvements and guidance to our adjustments processes globally. The WPAL provides support for employees to secure fair and reasonable adjustments to improve our working culture

Areas of responsibility:

• * Support the effective roll out of the WAS in live locations
• * Ensure a smooth process for WPA requests from staff (and contractors where applicable)
• * Facilitate the introduction and promotion of the service into new locations, considering local practices and cultural nuances
• * Engage with key stakeholders and suppliers to effectively support project planning
• * Ensure the effective and efficient running of the WAS
• * Maintain the WAS front-end including portal, FAQs, mailbox, and emails
• * Promote awareness and understanding of workplace adjustment processes and support available across all key stakeholder groups to include communications roll out
• * Generate reports and management data to support growth, adaptations, and continuous improvement of the service
• * Act as first line trouble‑shooter for supply or customer concerns
• * Review and maintain common adjustments catalogue
• * Support process change as the service matures/expands to other locations
• * Develop expert knowledge to ensure best practice in disability inclusion.

Previous experience and knowledge preferences:

• * A demonstrable commitment for disability inclusion. To include understanding of accessibility challenges in the workplace.
• * Experience of talent acquisition/management process
• * Strong team working skills, with the ability to lead by influence.
• * Project management and customer service management skills
• * Broad understanding of diversity and inclusion and its importance for the future of work
• * Strong diplomacy skills
• * Reporting, data analytics, and presentation experience
• * Ability to communicate across all levels of the company, exposure to or awareness of HR and HSE challenges in relation to disability inclusion