Workforce Planning Manager

Burlington Stores, Inc.; Leeds; On-site; GBP 56,000 - 62,000; Full time

Benefits offered by this job

Generous holiday entitlement

Private medical insurance

Life insurance

Company pension contribution

Job summary

Lloyds Wealth is seeking an experienced Workforce Planning Manager to shape how we forecast headcount, plan capacity and deploy our advisers and client services colleagues. You’ll translate data into actionable insight to support capacity, productivity and recruitment decisions.

You’ll work with senior stakeholders across Client Office, People and Finance, developing workforce plans, tools and performance measures to ensure we meet current and future demand while delivering excellent client

Qualifications

• Proven experience in workforce planning, capacity planning or a closely related role.
• Experience developing workforce plans, performance measures and management information.
• Strong analytical capability with ability to forecast future resource requirements.
• Excellent communication and stakeholder management skills, with the ability to guide and challenge senior colleagues.

Responsibilities

• Lead development of workforce plans across Lloyds Wealth to ensure right number of advisers and client services colleagues.
• Analyse workforce trends and forecast staffing requirements to inform capacity and recruitment decisions.
• Develop practical plans and tools to address gaps between current capability and future demand.
• Collaborate with senior stakeholders to align workforce strategy with business priorities and forecast needs.

Skills

Workforce planning

Capacity planning

Stakeholder management

Analytics

Forecasting

Reporting

Job description

Job Type

Permanent

Closing Date

05/09/2026

Lloyds Wealth aims to improve the way financial advice is offered by making it more affordable, accessible and impactful for more people

A brilliant opportunity to shape how Lloyds Wealth plans, develops and deploys its workforce, using data-driven insight to ensure we have the right people, skills and capacity to deliver outstanding client outcomes.

At Lloyds Wealth, you'll join a growing business with an ambitious vision for the future. This is a newly important role for an experienced workforce planning professional who can combine strategic thinking, advanced analytics and strong stakeholder management to help us meet both our immediate and longer-term resourcing needs.

As Workforce Planning Manager, you'll lead the development of workforce plans across Lloyds Wealth, ensuring we have the right number of advisers and client services colleagues, with the right skills, to meet changing client and business needs.

You’ll analyse workforce trends, forecast future staffing requirements and turn complex data into clear, actionable insight. Your work will support decisions around capacity, productivity, recruitment, role design and resource allocation, helping the business maintain high standards of client service while operating efficiently.

Working closely with the Client Office Leadership Team, the People function, Finance and other key stakeholders, you'll align workforce strategy with the wider direction of the business. You’ll help identify gaps between current capability and future demand, then develop practical plans to address them.

You’ll also lead the ongoing development of workforce planning tools, reporting and performance measures. This will include working with internal teams and external providers to ensure our systems and forecasting approaches remain effective, relevant and fit for the future. This is a highly collaborative role requiring the confidence to challenge constructively, influence senior stakeholders and coordinate activity across different teams.

Why join us?

• Shape our future workforce. Play a central role in ensuring Lloyds Wealth has the people, skills and capacity needed to support its future ambitions.
• Make an organisation-wide impact. Provide insight that directly informs strategic decisions around resourcing, productivity and client service.
• Turn data into action. Use workforce analytics and forecasting to identify challenges, highlight opportunities and develop practical solutions.
• Work with senior stakeholders. Partner with leaders across the Client Office, People, Finance and other areas of Lloyds Wealth.
• Drive continuous improvement. Help develop workforce planning tools, reporting and processes that improve decision-making and operational effectiveness.
• Put clients first. Support a culture focused on delivering excellent service, positive experiences and good client outcomes.

What you’ll bring

• Proven experience in workforce planning, capacity planning, resource management or a closely related role.
• Experience developing workforce plans, performance measures and management information.
• Strong analytical capability, with experience interpreting workforce data, identifying trends and forecasting future resource requirements.
• The ability to translate complex information into clear recommendations, reports and presentations for different audiences.
• Excellent communication and stakeholder management skills, with the confidence to guide, influence and constructively challenge senior colleagues.
• Strong project management and organisational change experience.
• A practical, solutions-focused approach to identifying and resolving workforce challenges.
• An understanding of budgeting and financial planning in relation to staffing and resource allocation.
• Experience in wealth management, financial advice or client services would be highly desirable.

Some fantastic benefits our colleagues enjoy

• Generous Holiday Entitlement: 30 days of annual leave plus bank holidays, with the option to buy or sell 5 days.
• Health & Wellbeing: Company-paid Private Medical Insurance, Life Insurance, and Health Screening.
• Company Pension Contribution: A matched pension contribution of up to 15% of your base pay.
• Cash Allowance: Flexible allowance to spend on additional benefits personal to you, including: dental cover, paid sabbatical leave, gym membership, menopause support.
• Bonus Opportunity: Dependent on individual/company performance (eligible after 3 months' service)
• Financial Advice: Access to free financial advice to help secure your financial future.

Location | National
Type | Permanent
Salary | £56,060 to £61,666

We support flexible working:

We know how important it is to be able to achieve a balance. We want to support your lifestyle as well as meeting our business needs, so will always aim to be flexible. As well as traditional working patterns, we have colleagues who work informal flexible hours, reduced working hours, and have job-sharing arrangements. Many colleagues work from home, or in a hybrid way.

You belong here:

We embrace individuality and diversity of identity, experience, and thought. We actively strive for inclusive behaviours and actions, making appropriate adjustments for disabilities, health conditions and neurodiversities. We ensure equal opportunities for all and transparently report on gender pay to promote fairness.

We operate under the Senior Managers and Certification Regime as a solo-regulated firm and if this role is classed as a Certified Role under that regime you will be subject to enhanced vetting and will have a number of additional conduct and regulatory duties to adhere to, as well as certifying at least annually that you are fit and proper to perform this role.