Workforce Development Administrator (REDPLOYMENT ONLY)

City St George's; Greater London; Hybrid; GBP 32,000 - 42,000; Full time

Benefits offered by this job

Hybrid working

Training & development

Pension scheme

Job summary

City St George's, University of London, is seeking a proactive Workforce Development Administrator to join the Education Operations team across Clerkenwell and Tooting campuses. Hybrid working is available, with a focus on delivering responsive student administration and excellent service to NHS Trust partners and learners.

You will manage student records, timetables and course materials, support reporting, and ensure compliance with data protection and university procedures while collaborating

Qualifications

• Experience in a busy, customer-focused office environment.
• Strong organisational skills and attention to detail.
• Effective written and verbal communication.
• Proficiency in Microsoft Office, databases and spreadsheets; good numeracy.
• Ability to work independently and as part of a team.

Responsibilities

• Act as first point of contact for student, applicant and NHS Trust enquiries.
• Support course administration and student processes, maintain accurate records, attendance, timetables and results, and organise course materials and student activities.
• Respond to queries, resolve administrative issues, support reporting activities and ensure tasks are completed accurately, efficiently and in line with University procedures and data protection requirements.

Skills

Customer service

Organisational skills

Communication

MS Office

Databases

Spreadsheets

Numeracy

Teamwork

Job description

Redeemployee Applicants Only

Please note: This role is onlyopen to redeployees at City St George's. Applications from individuals who are not redeployees will not be considered at this time.

City St George's, University of London is the University of business, practice and the professions and brings together the expertise and excellence of City, University of London and St George's, University of London into one institution. The combined university is now one of the largest higher education destinations for London students, combining a breadth of disciplines across health, business, policy, law, creativity, communications, science and technology. Our students are at the heart of everything that we do, and we are committed to supporting them to pursue their career and personal ambitions.

Our research is engaged, at the frontier of practice and has a positive impact on the world around us.

Background

The Workforce Development team sits within Education Operations in the School of Health and Medical Sciences at City St George's, University of London. The team supports the administration and delivery of accredited and non-accredited courses for healthcare professionals, working closely with NHS Trust partners, students and academic colleagues. The Workforce Development Administrator plays an important role in providing a responsive, customer-focused service, supporting student administration and ensuring the effective day-to-day delivery of Workforce Development activities.

Responsibilities

You will act as a first point of contact for student, applicant and NHS Trust enquiries, providing a professional and helpful service. You will support course administration and student processes, maintain accurate student records, attendance, timetables and results, and organise course materials and student activities. Working collaboratively with colleagues across the University, you will respond to queries, resolve administrative issues, support reporting activities and ensure tasks are completed accurately, efficiently and in line with University procedures and data protection requirements.

Person Specification

You will have experience working in a busy, customer-focused office environment and a commitment to delivering excellent customer service. You will demonstrate strong organisational skills, attention to detail, effective written and verbal communication, and the ability to manage competing priorities. You will be confident using Microsoft Office, databases and spreadsheets, with good numeracy and problem-solving skills. You will work effectively both independently and as part of a team, demonstrate tact and professionalism when handling enquiries, and show a willingness to learn and develop new skills.

Additional Information

This role involves working across the University's Clerkenwell and Tooting campuses, with flexibility to travel between sites as required. Hybrid working is available, subject to the University's minimum on-campus attendance requirements. Flexibility is also required to support student events and activities where necessary. The successful candidate will be expected to demonstrate the University's values of We Care, We Learn and We Act, contribute to an inclusive working environment, and support sustainable and efficient working practices.

Closing date for applications

1st November 2026 at 11:59pm

The selection process will involve an interview and an assessment/exercise. Further details will be confirmed at the interview stage.

City St George's offers a sector-leading salary, pension scheme and benefits including a comprehensive package of staff training and development.

City St George's, University of London is committed to promoting equality, diversity and inclusion in all its activities, processes, and culture for our whole community, including staff, students and visitors.

We welcome applications regardless of age, caring responsibilities, disability, gender identity, gender reassignment, marital status, nationality, pregnancy, race and ethnic origin, religion and belief, sex, sexual orientation and socio-economic background. City St George's operates a guaranteed interview scheme for disabled applicants.

For additional information on City St George's, our policies, strategy and values; Click here

The University of business, practice and the professions