Workday Technical Consultant - Integrations and Extend

Capgemini; Manchester; Hybrid; GBP 60,000 - 90,000; Full time

Benefits offered by this job

Flexible hybrid working

Disability Confident Employer

Job summary

Capgemini in Manchester is seeking a Workday Technical Consultant focused on Integrations and Extend. You will support live Workday AMS services, manage incidents, design and deploy integrations, and develop Extend applications.

The role requires hands-on delivery, service discipline, and collaboration with stakeholders to improve automation and reliability. Offer includes hybrid working in the UK, with office-based collaboration from Capgemini Manchester and a focus on knowledge transfer,

Qualifications

• Experience delivering Workday Integrations and Extend solutions.
• Strong knowledge of Workday tooling and AMS delivery.
• Experience with ServiceNow and ITIL-aligned processes.

Responsibilities

• Design, build, test, and deploy Workday integrations and Extend apps.
• Analysing requirements, supporting testing and production issues.
• Deliver AMS services and contribute to continuous improvement.

Skills

Workday Integrations

Workday Extend

AMS service delivery

ServiceNow ITSM

ITIL processes

Stakeholder management

English communication

Tools

Workday Studio

EIB

Core Connectors

Cloud Connect

REST APIs

SOAP APIs

XML

XSLT

JSON

Job description

About the job you’re consideringWe are looking for an experienced Workday Technical Consultant to join our Workday Practice, with a specific focus on Workday Integrations, Workday Extend, Application Managed Services (AMS), optimisation and continuous improvement for live Workday environments. This is an office-based role in Manchester for someone who combines strong Workday technical knowledge, hands-on delivery experience, service discipline and consulting skills.You will support global clients across Workday technical services, helping them keep integrations, Extend applications and related platform components stable, supportable and continuously improving. You will collaborate with client stakeholders, service teams, functional consultants, integration specialists, security and reporting colleagues and delivery leads to resolve issues, deliver enhancements and identify opportunities to improve automation, integration resilience and user experience.Your RoleAs a Workday Technical Consultant focused on Workday Integrations and Workday Extend, you will support the delivery of high-quality Workday managed services, enhancements and optimisation initiatives across live Workday environments. You will analyse technical requirements, design and support integrations, develop and maintain Extend applications, troubleshoot production issues, support service requests and contribute to continuous improvement activity.You will be expected to bring a modern consulting mindset: practical, service-focused, outcome-led and comfortable helping clients understand how to use Workday technology, data, automation and emerging AI-enabled functionality responsibly and effectively. You will also support knowledge transfer, documentation and reusable technical assets that help build a scalable AMS capability from the Manchester office.AMS service delivery and technical supportSupport the delivery of Workday AMS services by managing technical incidents for Workday Integrations and Workday Extend applications as well as service requests, change requests and enhancement activity through ServiceNow or other ITIL-aligned service management platforms.Analyse integration, Extend, reporting and security-related issues, identify root causes, propose practical resolutions and work with client and internal teams to deliver timely, high-quality outcomes.Support service operations across defined hours of service, including shift-based coverage between 07:00 and 19:00 and shared on-call support for P1 incidents as required.Integration and Extend deliveryDesign, build, test, validate, deploy and document Workday integrations using appropriate Workday tools and patterns, including Studio, EIB, Core Connectors, Cloud Connect and APIs.Develop, support and enhance Workday Extend applications, ensuring solutions are secure, maintainable, user-focused and aligned to agreed design principles.Support integration monitoring, error handling, data validation, defect resolution and production support activity across Workday and connected systems.Produce and maintain high-quality technical deliverables, including integration design documents, mapping specifications, test evidence, deployment notes, run books and support playbooks.Optimisation and continuous improvementReview existing integrations, Extend applications and technical processes to identify opportunities for simplification, standardisation, automation and improved resilience.Support enhancement and optimisation initiatives from requirement analysis through design, build, testing, deployment and transition into support.Support regression testing, release assessment and bi-annual Workday release activity, helping clients understand technical impacts and adopt relevant new capabilities.Promote reusable patterns, technical standards and automation where they improve quality, speed and consistency across the AMS service.Your skills and experienceExperience supporting and/or delivering Workday Integrations and Workday Extend solutions, ideally including implementation, post go-live support, optimisation or AMS service delivery experience.Workday Integration certification and/or Workday Extend certification.Hands-on experience with Workday integration tools and patterns such as Workday Studio, EIB, Core Connectors, Cloud Connect, REST APIs, SOAP APIs, XML, XSLT, JSON or related integration technologies.Experience developing, supporting or enhancing Workday Extend applications, including understanding of app design, security, data access and user experience considerations.Good understanding of Workday technical architecture, integration dependencies and how technical solutions support end-to-end HR processes.Experience analysing technical requirements, documenting solutions, supporting testing and translating business needs into practical Workday technical outcomes.Strong analytical and problem-solving skills, with the ability to diagnose complex technical issues, manage priorities and communicate recommendations clearly.Experience working with stakeholders, participating in technical workshops and supporting solution design decisions in a client-facing environment.Excellent communication skills in English, with a proactive, inclusive and knowledge-sharing mindset.Availability to work from the Capgemini Manchester office as part of an office-based AMS team.Desirable experienceExperience using ServiceNow or another ITIL-aligned service management platform to manage incidents, service requests, changes, problems or enhancement backlogs.Experience with post-production optimisation, service transition, knowledge acquisition or continuous improvement roadmaps.Awareness of Workday Reporting, calculated fields, Security, Prism Analytics, Orchestrate, Peakon, Journeys or broader enterprise architecture considerations.ITIL, cloud integration, software engineering or equivalent practical experience in managed services, technical delivery or enterprise application support.We are a Disability Confident EmployerCapgemini is proud to be a Disability Confident Employer (Level 2) under the UK Government’s Disability Confident scheme.As part of our commitment to inclusive recruitment, we will offer an interview to all candidates who:Declare they have a disability, andMeet the minimum essential criteria for the role.Please opt in during the application process.Your security clearance and pre-employment checksIf you are successfully offered this position, you will go through a series of pre-employment checks, including: identity, nationality (single or dual) or immigration status, employment history going back 3 continuous years, and unspent criminal record check (known as Disclosure and Barring Service)To be successfully appointed to this role, it is a requirement to obtain Security Check (SC) clearance.To obtain SC clearance, the successful applicant must have resided continuously within the United Kingdom for the last 5 years, along with other criteria and requirements.Throughout the recruitment process, you will be asked questions about your security clearance eligibility such as, but not limited to, country of residence and nationality.Some posts are restricted to sole UK Nationals for security reasons; therefore, you may be asked about your citizenship in the application process.Make it real – what does it mean for you?Shape Your PathYou will be empowered to explore, innovate, and progress. You will benefit from Capgemini’s ‘learning for life’ mindset, meaning you will have countless training and development opportunities from thinktanks to hackathons, and access to 250,000 courses with numerous external certifications from AWS, Microsoft, Harvard ManageMentor, Cybersecurity qualifications and much more.Flexibility to work your wayYou will be encouraged to have a positive work-life balance. Our hybrid-first way of working means we embed hybrid working in all that we do and make flexible working arrangements the day-to-day reality for our people. All UK employees are eligible to request flexible working arrangements.Why you should consider CapgeminiGrowing clients’ businesses while building a more sustainable, more inclusive future is a tough ask. When you join Capgemini, you’ll join a thriving company and become part of a collective of free-thinkers, entrepreneurs and industry experts. We find new ways technology can help us reimagine what’s possible. It’s why, together, we seek out opportunities that will transform the world’s leading businesses, and it’s how you’ll gain the experiences and connections you need to shape your future. By learning from each other every day, sharing knowledge, and always pushing yourself to do better, you’ll build the skills you want. You’ll use your skills to help our clients leverage technology to innovate and grow their business. So, it might not always be easy, but making the world a better place rarely is.About CapgeminiCapgemini is an AI-powered global business and technology transformation partner, delivering tangible business value. We imagine the future of organisations and make it real with AI, technology and people. With our strong heritage of nearly 60 years, we are a responsible and diverse group of over 420,000 team members in more than 50 countries. We deliver end-to-end services and solutions with our deep industry expertise and strong partner ecosystem, leveraging our capabilities across strategy, technology, design, engineering and business operations. The Group reported 2025 global revenues of €22.5 billion.