Work Coordinator - Newtownabbey (Property Services)

VanRath; Newtownabbey; On-site; GBP 25,000 - 35,000; Full time

Job summary

An established industry player is seeking a Planner & Administrator to join their dynamic team in Newtownabbey. This permanent role offers a fantastic work culture and opportunities for career progression. The successful candidate will be responsible for coordinating tenant queries, scheduling appointments, and ensuring jobs are completed efficiently. With a focus on customer service and logistics, this position is perfect for someone with a background in a fast-paced environment. If you are IT literate and eager to grow within a supportive company, this is the opportunity for you!

Qualifications

• Proficient in Microsoft Office and IT literate.
• Experience in scheduling and logistics.

Responsibilities

• Serve as the initial contact for tenants regarding works.
• Schedule customer appointments and monitor job progress.
• Coordinate with administration and management for queries.

Skills

Microsoft Office

Scheduling

Customer Service

Education

Degree or HND in a related discipline

Job description

VANRATH is assisting a leading Professional Services company in recruiting a Planner & Administrator. This company boasts one of the best cultures in NI and offers opportunities for progression.

Shifts are Monday to Friday, with no weekend work. This is a permanent position based at the company's Newtownabbey office.

The role offers growth opportunities and a salary that is fully negotiable, along with additional benefits and progression prospects.

Responsibilities

1. Serve as the initial contact point for tenants regarding urgent, routine, and adaptation works.
2. Schedule customer appointments and create events.
3. Notify customers of planned arrival times of workers.
4. Assign jobs to relevant trades/departments considering cost, customer service, and resource availability.
5. Raise survey events for new COTs, adaptations, and response jobs.
6. Monitor the progress of all jobs to ensure completion and proper PDA documentation.
7. Coordinate with administration, supervisors, and management to address queries and review ongoing works.
8. Communicate daily with client district maintenance officers and administrators.
9. Ensure completion dates are met or extensions are requested when necessary.
10. Handle queries and resolve complaints.
11. Maintain standards and processes to meet KPI targets.

The Ideal Person

1. IT literate and proficient in Microsoft Office.
2. Experience in scheduling and logistics.
3. Background in customer service and excellence.

Preferred Qualifications

1. Experience in a fast-paced construction environment, especially housing maintenance.
2. A Degree or HND in a related discipline.

For further information or to apply, please use the link below or contact Jack Groves at Vanrath in confidence.