Work Planner / Coordinator

VanRath; Newtownabbey; On-site; GBP 30,000 - 40,000; Full time

Job summary

An established industry player is seeking a Planner & Administrator for a permanent role in Newtownabbey. This exciting opportunity offers a chance to thrive in a company known for its excellent culture and career progression. The ideal candidate will be IT literate, proficient in Microsoft Office, and have experience in scheduling and customer service. Responsibilities include serving as a contact point for tenants, scheduling appointments, and coordinating with teams to ensure high-quality service delivery. Join a dynamic team that values growth and excellence in service delivery.

Qualifications

• IT literate with proficiency in Microsoft Office.
• Experience in scheduling/logistics and customer service.

Responsibilities

• Serve as the initial contact for tenants regarding urgent and routine works.
• Schedule appointments and monitor job progress to ensure completion.

Skills

Microsoft Office

Scheduling/Logistics

Customer Service

Education

Degree in a related discipline

HND in a related discipline

Job description

VANRATH is excited to assist a leading Professional Services company in recruiting a Planner & Administrator. This is a fantastic opportunity to work in a company renowned for its excellent culture in NI and offers opportunities for career progression.

The role involves shifts from Monday to Friday with no weekend work. It is a permanent position based at the company's Newtownabbey office.

This position also provides growth opportunities.

Salary

Fully Negotiable + additional benefits and progression opportunities within a top company.

Responsibilities

1. Serve as the initial contact point for tenants regarding urgent, routine, and adaptation works.
2. Schedule customer appointments and create events.
3. Notify customers about the planned arrival of workers.
4. Assign jobs to relevant trades/departments considering cost, customer service, and resource availability.
5. Raise survey events for new COTs, adaptations, and response jobs.
6. Monitor the progress of all jobs to ensure completion and correct PDA documentation.
7. Coordinate with the administration team, supervisor, and management to address queries and review ongoing works.
8. Communicate daily with client district maintenance officers/administrators.
9. Monitor required completion dates, ensuring they are met or extensions are requested when necessary.
10. Handle queries and resolve complaints.
11. Maintain standards and processes to meet KPI targets.

The Ideal Candidate

1. IT literate, proficient in Microsoft Office.
2. Previous experience in scheduling/logistics.
3. Experience in customer service and delivering customer excellence.

Preferred Qualifications

1. Experience working in a fast-paced construction environment, particularly housing maintenance.
2. A Degree or HND in a related discipline.

For more information about this opportunity or other roles in Belfast and wider Northern Ireland, please apply via the link below or contact Jack Groves at Vanrath in strict confidence.